Desktop Support Technician - ONSITE

*ob Summary:*Submit your CV and any additional required information after you have read this description by clicking on the application button.We are seeking a highly motivated *Desktop Support Technician* with 3–4 years of hands-on experience in *Desktop Support Services (DSS)*, *hardware troubleshooting*, and *ServiceNow ITSM*. The ideal candidate will be responsible for providing Tier 1 and Tier 2 technical support to end-users, resolving hardware and software issues, and ensuring excellent service delivery in a fast-paced enterprise environment.*Key Responsibilities:** Provide *onsite and remote desktop support* to end-users for hardware, software, and peripheral issues.* Troubleshoot and resolve issues related to *laptops, desktops, printers, monitors, mobile devices*, and other peripherals.* Install, configure, and maintain hardware and software components according to company standards.* Manage and track incidents, service requests, and changes using *ServiceNow ITSM*.* Respond to and resolve tickets within defined *SLA* timelines.* Perform *imaging, deployment, and migration* of desktops/laptops using standard tools and procedures.* Collaborate with other IT teams to escalate and resolve complex issues.* Maintain and update *asset inventory* and ensure hardware/software compliance.* Support *Office 365, Windows 10/11*, and common business applications.* Assist in user onboarding/offboarding activities including hardware setup and account provisioning.* Document troubleshooting steps and create knowledge base articles.*Required Qualifications:** *3–4 years* of hands-on experience in a *Desktop Support / IT Support* role.* Strong knowledge of *hardware diagnostics and troubleshooting* (desktops, laptops, printers, etc.).* Experience working with *ServiceNow ITSM* for incident, request, and change management.* Proficient with *Windows OS (10/11)*, *Microsoft Office Suite*, and remote support tools.* Familiarity with imaging tools and deployment methodologies (e.g., SCCM, MDT).* Solid understanding of *Active Directory, basic networking, and VPN technologies*.* Excellent interpersonal and customer service skills.* Ability to work independently and prioritize tasks in a dynamic environment.Job Type: Full-timePay: $35,000.00 - $52,000.00 per yearBenefits:* 401(k) matching* Dental insurance* Health insurance* Paid time off* Vision insuranceEducation:* High school or equivalent (Required)Experience:* Desktop support: 3 years (Required)* IT service management: 3 years (Required)* ServiceNow: 3 years (Required)Work Location: In person