ovationwps
1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Deskside Support Services The Onsite technician responsibilities include: Acts as a first point of contact for end users seeking technical assistance with Desktop & Laptop hardware, Desktop/laptop software, network issues with desktop/laptop, issues with mobile devices and other peripherals. Job Description Acts as a first point of contact for end users seeking technical assistance with Desktop & Laptop hardware, Desktop/laptop software, network issues with desktop/laptop, issues with mobile devices and other peripherals. Troubleshooting Windows & Mac OS platforms including mobile devices running Apple iOS & Android mobile OS Setup and configuration of end user desktops, laptops, hardware, software, printers, mobile phones, and peripherals. Guide users with step-by-step instructions on installing applications. Document and record incidents, service requests, and their resolutions in the internal ticketing system. Direct unresolved issues to the next level of support personnel. Help create technical documentation and manuals (KA) for known issues. Image and deploy Laptops/Desktops/Tablets to end users. Asset Management (stock level check, tracking, receiving, preparing, and shipment of assets). Coordinate office moves. Level 2 Technicians to provide White Glove support to identified onsite VIPs, including expedited device troubleshooting, proactive support, monitoring, health checks, and targeted training for executives. Seniority level Entry level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at OVATION Workplace Services by 2x Sign in to set job alerts for Desktop Support Technician roles. Fort Lauderdale, FL $50,000.00-$55,000.00 4 weeks ago Fort Lauderdale, FL $35,000.00-$39,000.00 4 hours ago Virtual Desktop Infrastructure (VDI) Support Fort Lauderdale, FL $100,000.00-$120,000.00 2 weeks ago Fort Lauderdale, FL $16.00-$18.00 6 days ago #J-18808-Ljbffr