Director of Operations and Engagement, ROGA
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Director of Operations and Engagement, ROGA
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Job Objective
Director of Operations and Engagement will act as an operational leader, ensuring the efficient execution of initiatives and alignment with the organization’s mission. This role encompasses strategic planning support, stakeholder engagement, and high-level communication, blending project management with executive-level support. Previous experience in responsible gaming is required to understand the nuances of RG and navigate the stakeholder environment effectively.
Job Objective
Director of Operations and Engagement will act as an operational leader, ensuring the efficient execution of initiatives and alignment with the organization’s mission. This role encompasses strategic planning support, stakeholder engagement, and high-level communication, blending project management with executive-level support. Previous experience in responsible gaming is required to understand the nuances of RG and navigate the stakeholder environment effectively.
Main Responsibilities
- Oversee day-to-day operations of ROGA and the Executive Director’s office.
- Lead cross-functional projects and initiatives.
- Manage priorities, timelines, resource allocation, and external vendors/consultants.
- Act as a liaison between the Executive Director and internal/external stakeholders.
- Manage strategic relationships with regulators, policymakers, and industry leaders.
- Support the development and execution of campaigns, partnerships, and events.
- Draft and refine communications for the Executive Director.
- Establish and manage a centralized repository of responsible gaming-related materials.
- Oversee the creation and maintenance of educational resources.
- Track and analyze industry trends and emerging issues.
- Coordinate and prepare materials for meetings, events, and conferences.
- All other duties as assigned
- Bachelor’s degree.
- 8+ years of experience in strategic planning, project/program management, or executive-level support, including at least 3 years in a leadership position.
- High level awareness of responsible gaming practices.
- Strong organizational and leadership skills.
- Exceptional written and verbal communication skills.
- Previous experience in responsible gaming is required.
- Strong project management skills.
- Superior organization skills and attention to detail.
- Effective presence with senior-level leaders.
- Ability to manage multiple priorities and stakeholders.
- Proficiency in project management tools and software.
Percentage travel required: 30%
Benefit Summary
MCI USA is an established, family-friendly company offering outstanding benefits and significant growth opportunities.
- PTO
- 13 paid Company Holidays, including closure Christmas Eve - New Year’s Day
- 401K
- Medical, Dental, Vision and Supplementary Insurances
- Employer-paid Group Life Insurance, Short-Term and Long-Term Disability
- Employer-paid Family Building Benefit (fertility, adoption, & surrogacy)
- Employer-paid Mental Health Benefit
- Pet Discount Program
We appreciate all who apply, though only those selected for an interview will be contacted. All applications remain confidential. MCI USA is proud to be an equal opportunity employer. If you need any accommodations during the application or interview process, please reach out to our Senior Vice President of People & Culture.
Seniority level
Seniority level
Director
Employment type
Employment type
Full-time
Job function
Job function
Project Management, Strategy/Planning, and ConsultingIndustries
Advertising Services
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