Director of US Operations – Undergraduate Admissions (Boston)

Director of US Operations – Undergraduate Admissions (Boston)

Director of US Operations – Undergraduate Admissions (Boston)

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In this role, you will build and manage a growing team of full-time counselors and manage the daily business operations of the Boston office. You will report directly to the Director of College Counseling in Beijing, and the role includes oversight of both operations and client relationship management.

Responsibilities:

1. Operations

• Supervise US office operations and budget, including office location, logistics salaries, and benefits.
• Arrange travel between the US and Beijing for the Boston team for training and application work.
• Provide hiring support and manage a team of US-based strategy counselors and counselors.
• Report to the Director of College Counseling in Beijing, ensuring timely and effective communication.

2. Undergraduate Counseling

• Collaborate with the Beijing-based sales team to close sales for the Boston office with an initial goal of 45 new clients per application cycle.
• Establish a culture of customer care and motivate your team to deliver consistently excellent service to our students and parents, with the support of Beijing-based Parent Coordinators.
• Independently manage and problem-solve client relationship challenges escalating issues to the Beijing office as appropriate.

3. Additional Responsibilities

• Assist in the management of Due West's relationships with schools and education partners in the US, and in the execution of US-based programming
• Foster the spirit of Due West identitv and close relationships between the Boston and Beijing offices.

Qualifications Required:

• Bachelor's degree or higher from a competitive American institution
• 3 or more ears' experience in a leadership or management role
• Desire to work on a multi-cultural team in an international environment
• Strong English writing, critical thinking, and and problem-solving skills
• Desire to lead others to exceed clients' expectations and expand operations

Qualifications Desired:

• Significant experience in a business operations role
• Previous experience as an education counseling or admissions professional
• Public communications and direct customer service experience

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Human Resources Services

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