Director, Strategic Operations & Enablement
Join to apply for the Director, Strategic Operations & Enablement role at Foundation Medicine
Director, Strategic Operations & Enablement
Join to apply for the Director, Strategic Operations & Enablement role at Foundation Medicine
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About The Job
The Director, Strategic Operations & Enablement is an action-oriented leader, strategic thought partner to FMI stakeholders, and a driver of innovative solutions that bring lasting value to the organization and to our BioPharma partners. The Director develops and drives cross-functional initiatives supporting best-in-class customer experience, leads prioritization, and mobilizes others to optimize BioPharma’s operational and financial capabilities.
About The Job
The Director, Strategic Operations & Enablement is an action-oriented leader, strategic thought partner to FMI stakeholders, and a driver of innovative solutions that bring lasting value to the organization and to our BioPharma partners. The Director develops and drives cross-functional initiatives supporting best-in-class customer experience, leads prioritization, and mobilizes others to optimize BioPharma’s operational and financial capabilities.
Key Responsibilities
- Lead cross-functional initiatives and improvements that have significant impact on BioPharma achievement of OKRs.
- Lead and drive Strategic Operations activities with Marketing & Training, Product Innovation and Roche Diagnostics Team
- Partner with Marketing & Training team to build analytical solutions and incorporate market intelligence to help enable lead targeting strategy and launch strategies
- Partner with Product Innovation to build solutions to help facilitate preparation for product development stages and approvals, in addition to understanding the quantifying market landscape and opportunities
- Partner with Roche Diagnostics to build an integrated competitive and market intelligence capabilities, and solutions determining the impact of external events on the biopharma portfolio.
- Contribute to development of Business Insights and Enablement strategy and delivery
- Develop, maintain, and scale critical business processes on behalf of the BioPharma business unit
- Build and leverage relationships with key stakeholders across the organization to identify opportunities for operational/process improvements ensuring a smooth customer experience
- Own implementation of solutions to inefficient processes and workflows, contributing directly to achieving organizational goals
- Understand key business measures and align with collaborators across FMI to develop KPIs and tracking mechanisms; regularly identify opportunities for growth and efficiency
- Partner with insights and analytics teams to interpret voice-of-customer insights and translate into transformative initiatives improving customer satisfaction
- Drive operational excellence and integration of best practices across BioPharma and the broader FMI organization
- Develop dashboards to track customer experience initiatives.
- Facilitate the evolution of business systems and platforms (e.g., Salesforce)
- Partner with customer-facing teams to build robust dashboards and interfaces capturing account-level data
- Serve as a mentor for other team members
- Other duties as assigned
Basic Qualifications:
- Bachelor’s Degree in business or scientific discipline or additional relevant experience
- 12+ years of experience in process excellence or business operations in biotechnology, biopharma, or a similar setting
- Undergraduate degree in a life science
- Master of Business Administration Degree or graduate degree in a relevant discipline
- Management consulting experience
- Experience:
- leading, handling-and mobilizing multiple partners (including top executives) and demands in a dynamic change orientated environment
- strategizing, designing, and executing towards departmental goals
- generating creative new approaches to solving business problems
- driving collaborative successes with limited mentorship
- Excellent communication skills in presenting complex concepts to both executive leadership and operational teams
- Superior problem solving and analytical skills, takes a data-driven, analytical approach to draw upon business insight where information is incomplete
- Self-motivated and independently results-oriented as demonstrated history of, and interest in, driving business impact in a highly autonomous role
- Understanding of HIPAA and the importance of patient data privacy
- Commitment to reflect FMI's Values: Passion, Patients, Innovation, and Collaboration
Seniority level
Seniority level
Director
Employment type
Employment type
Full-time
Job function
Job function
Management and Manufacturing
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