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Lili'uokalani Trust

Director, Program Analytics

Lili'uokalani Trust, Honolulu

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Job Purpose

The Director of Program Analytics is responsible for building and leading a high-impact analytics function that supports program recruitment, retention, and satisfaction by beneficiaries (kamali?i). This is a highly collaborative, transformational role that entails working across the organization as a thought partner and change agent. The Director will partner with program leaders, data scientists, IT, researchers, communications, and program teams to surface insights and drive data-informed decisions that expand our reach and enhance the delivery of our services for Native Hawaiian youth. This position leads the design and implementation of an analytics framework that will provide valuable insights to program leadership and delivery teams. The Director plays a pivotal role in ensuring that data-driven insights lead to effective decision-making and the judicious use of resources to connect our programming with the communities we serve.

Essential Responsibilities

  1. Design and implement a robust analytics approach to develop and measure key performance indicators for our service products, aligned with the LT strategic plan, including capacity utilization, program participation, retention, and kamali?i experience.
  2. Define and track metrics that reflect user outcomes and social impact indicators beyond product performance.
  3. Hire, mentor, and manage a team of analysts, fostering a collaborative and mission-driven culture.
  4. Partner with engineering and data teams to ensure data quality and analytic needs are met.
  5. Collaborate with Program leadership, Program and Practice Development, and Communications to identify questions, generate insights, and tell stories with data.
  6. Represent the voice of data in strategic planning and product reviews; guide senior leaders on data-informed decisions.

Other Duties

  1. Contribute to the Trust's success by accepting new assignments, helping team members, learning new skills, and striving to improve team and organizational impact.

Qualifications

  1. 10+ years of experience in product analytics, data science, or related fields, with at least 3 years in a leadership or management role.
  2. Background in behavioral science or user psychology and/or adult learners.
  3. Experience in nonprofit, social enterprise, or education technology sectors.
  4. Experience in roles focused on using or producing analytics to improve services and optimize resources, ideally in mission-driven or youth-focused environments.
  5. Proficiency in SQL, Python, or R, and modern data visualization tools; Tableau expertise is a plus.
  6. Strong understanding of experimentation (A/B testing), cohort analysis, funnel metrics, user segmentation, and qualitative or mixed-methods evaluation.
  7. Ability to manage multiple projects with limited supervision, aligning work to organizational needs and proactively re-prioritizing.
  8. Effective communication skills to connect with leadership, technical teams, and executives.

Job Competencies

  1. Deep empathy for young people and using data to uplift Native Hawaiian youth.
  2. Growth mindset and interpersonal/critical thinking skills to surface key questions and foster shared understanding.
  3. Excellent storytelling skills to translate complex data into actionable insights for non-technical audiences.
  4. Passion for youth development, education, mental health, or related sectors.
  5. Ability to manage ambiguity and multiple priorities in a dynamic environment.
  6. Systems thinking, critical thinking, and creative problem solving skills.

Organization Competencies

  1. Understanding and appreciation of Queen Liliuokalani's legacy and Hawaiian culture, integral to working with Hawaiian communities.
  2. Commitment to continuous learning and improvement.
  3. Effective communication and mutual understanding.
  4. Critical thinking and fact-based analysis.
  5. Creative problem solving and innovation.
  6. Building relationships and creating trust.
  7. Teamwork and collaboration.
  8. Capacity building and fostering growth in others.

Mental And Physical Demands

  • Ability to lift 25 lbs, with frequent sitting, bending, and standing.

Terms and Conditions of Employment

  • Subject to LT's policies and procedures.

Job Title :

Director, Program Analytics

Reports to :

Managing Director, Research, Evaluation & Data Science

FLSA Status :

FT; Exempt

Aligned Executive :

VP and Chief Operating Officer

Kipuka :

Lili?uonamoku

Department :

Research, Evaluation & Data Science

Lili?uokalani Trust is an Equal Opportunity Employer. We strive to recruit, train, and retain diverse talent. All employment decisions are merit-based and non-discriminatory.

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