TEKsystems
Position Overview
This is a customer service role focused heavily on email communication and case resolution, rather than high call volume. The ideal candidate will be detail-oriented, resourceful, and comfortable working in a fast-paced, collaborative environment.
Key Responsibilities
Support account managers by assisting with fleet-related customer service needs.
Handle inquiries such as vehicle orders, impounds, and general driver support.
Educate drivers on services and guide them through future needs.
Conduct research to resolve complex issues—critical thinking and problem-solving are essential.
Communicate frequently with internal departments to coordinate solutions.
Use Microsoft Teams for daily collaboration with internal and external stakeholders.
Manage a high volume of customer emails and cases using Salesforce CRM.
Make outbound follow-up calls to customers as needed.
Enter customer information into systems while engaging in live conversations.
Perform tasks such as creating vehicle selectors, processing billing changes, generating reports, distributing insurance cards, and updating driver data.
Reach out to drivers via phone or email to collect missing information.
Required Skills
Customer service
Data entry
Email communication
Case resolution
Microsoft Office (Outlook, Word, Excel)
CRM systems (Salesforce preferred)
Qualifications
Minimum of 2 years of office-based customer service experience
Strong written and verbal communication skills
Proficiency in English with grammatically correct writing
High computer literacy; ability to work across multiple databases and monitors
Basic Excel skills with a willingness to learn more
Typing speed of at least 40 WPM (typing test required)
High school diploma or equivalent
Preferred Experience
Familiarity with Salesforce or similar CRM platforms
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Schaumburg,IL.
Application Deadline
This position is anticipated to close on Aug 25, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
This is a customer service role focused heavily on email communication and case resolution, rather than high call volume. The ideal candidate will be detail-oriented, resourceful, and comfortable working in a fast-paced, collaborative environment.
Key Responsibilities
Support account managers by assisting with fleet-related customer service needs.
Handle inquiries such as vehicle orders, impounds, and general driver support.
Educate drivers on services and guide them through future needs.
Conduct research to resolve complex issues—critical thinking and problem-solving are essential.
Communicate frequently with internal departments to coordinate solutions.
Use Microsoft Teams for daily collaboration with internal and external stakeholders.
Manage a high volume of customer emails and cases using Salesforce CRM.
Make outbound follow-up calls to customers as needed.
Enter customer information into systems while engaging in live conversations.
Perform tasks such as creating vehicle selectors, processing billing changes, generating reports, distributing insurance cards, and updating driver data.
Reach out to drivers via phone or email to collect missing information.
Required Skills
Customer service
Data entry
Email communication
Case resolution
Microsoft Office (Outlook, Word, Excel)
CRM systems (Salesforce preferred)
Qualifications
Minimum of 2 years of office-based customer service experience
Strong written and verbal communication skills
Proficiency in English with grammatically correct writing
High computer literacy; ability to work across multiple databases and monitors
Basic Excel skills with a willingness to learn more
Typing speed of at least 40 WPM (typing test required)
High school diploma or equivalent
Preferred Experience
Familiarity with Salesforce or similar CRM platforms
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Schaumburg,IL.
Application Deadline
This position is anticipated to close on Aug 25, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.