TEKsystems
Description
The role of the Call Center Agent is to build trusted relationships with members across their health care life cycle. This is done by assisting members with their customer service needs, educating members about management of their health and well-being, and owning customer service inquiries through to resolution. Members calling a centralized center to book appointment - then may ask for another service and the agent to transfer calls. • Taking inbound calls for patients calling their doctor offices. Primary calls are for scheduling appointments, for primary care clinics. - Average number of calls: 50-55 a day will be standard. • Accountable for problem resolution of customer issues and to communicate resolution to appropriate parties • Coordinates the provision of multiple services to patients performing a full range of administrative support services for medical offices including registration and scheduling of patients, tests, and other related duties • Verifies and updates demographics, insurance, and other patient information • Provides patient education regarding questions asked about scheduling, lab results, forms, etc. • Meet departmental standards for production, quality and schedule adherence • Demonstrate a cooperative, positive attitude in the workplace • Perform all other duties as deemed appropriate to provide customer service • Providing Excellent Customer service to our callers and patients
Skills
Customer service, Patient service, call center, customer support, inbound call, inbound call center, service skills, data entry, microsoft office, customer service call center, healthcare support, microsoft, customer service oriented, medical terminology, Epic, Emr, Ehr, Salesforce.com, patient scheduling, medicare, healthcare industry, insurance
Top Skills Details
Customer service,Patient service,call center,customer support,inbound call,inbound call center,service skills,data entry,microsoft office,customer service call center,healthcare support,microsoft,customer service oriented,medical terminology
Additional Skills & Qualifications
• High School Diploma / GED (or higher) Must have this in order to convert to a perm status • 1+ years of call center experience • 1+ years of customer service experience • Familiar with medical terminology in a patient setting, preferred. • Ability to type 30+ WPM • Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications • Ability to multitask with multiple applications and monitors • Ability to work within hours of operations (see provided grid) Must have remote capabilities and high speed interview to work from home. Must also have a cord to hardwire into internet. Preferred Qualifications: • Healthcare experience • 2+ years of call center experience • 1+ year of customer service experience • Bilingual in English and Spanish
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Aug 25, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
The role of the Call Center Agent is to build trusted relationships with members across their health care life cycle. This is done by assisting members with their customer service needs, educating members about management of their health and well-being, and owning customer service inquiries through to resolution. Members calling a centralized center to book appointment - then may ask for another service and the agent to transfer calls. • Taking inbound calls for patients calling their doctor offices. Primary calls are for scheduling appointments, for primary care clinics. - Average number of calls: 50-55 a day will be standard. • Accountable for problem resolution of customer issues and to communicate resolution to appropriate parties • Coordinates the provision of multiple services to patients performing a full range of administrative support services for medical offices including registration and scheduling of patients, tests, and other related duties • Verifies and updates demographics, insurance, and other patient information • Provides patient education regarding questions asked about scheduling, lab results, forms, etc. • Meet departmental standards for production, quality and schedule adherence • Demonstrate a cooperative, positive attitude in the workplace • Perform all other duties as deemed appropriate to provide customer service • Providing Excellent Customer service to our callers and patients
Skills
Customer service, Patient service, call center, customer support, inbound call, inbound call center, service skills, data entry, microsoft office, customer service call center, healthcare support, microsoft, customer service oriented, medical terminology, Epic, Emr, Ehr, Salesforce.com, patient scheduling, medicare, healthcare industry, insurance
Top Skills Details
Customer service,Patient service,call center,customer support,inbound call,inbound call center,service skills,data entry,microsoft office,customer service call center,healthcare support,microsoft,customer service oriented,medical terminology
Additional Skills & Qualifications
• High School Diploma / GED (or higher) Must have this in order to convert to a perm status • 1+ years of call center experience • 1+ years of customer service experience • Familiar with medical terminology in a patient setting, preferred. • Ability to type 30+ WPM • Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications • Ability to multitask with multiple applications and monitors • Ability to work within hours of operations (see provided grid) Must have remote capabilities and high speed interview to work from home. Must also have a cord to hardwire into internet. Preferred Qualifications: • Healthcare experience • 2+ years of call center experience • 1+ year of customer service experience • Bilingual in English and Spanish
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Aug 25, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.