TEKsystems
Patient Services Representative – 100% Remote
About the Role
Are you a customer service superstar with a passion for healthcare? Join our remote call center team as a Patient Services Representative, where you’ll be the first point of contact for patients scheduling appointments and seeking support. This is your chance to make a real difference in people’s lives—all from the comfort of your home!
What You’ll Do
Handle 50–55 inbound calls daily, primarily for appointment scheduling
Resolve patient inquiries and coordinate services across multiple clinics
Update patient demographics and insurance details
Educate patients on scheduling, lab results, and forms
Deliver exceptional service while multitasking across systems and markets
Meet performance standards for quality, productivity, and schedule adherence
✅ What You Bring
Must-Have Skills:
1+ years of call center and customer service experience
Strong phone etiquette and empathy in healthcare settings
Computer literacy and ability to navigate multiple systems
Familiarity with Microsoft Office and medical terminology
Ability to type 30+ WPM and multitask effectively
Nice-to-Have Skills:
Experience with Epic, EMR/EHR systems, Salesforce
Knowledge of patient scheduling, Medicare, and insurance processes
Bilingual in English and Spanish
Schedule & Training
Full-time (40 hours/week)
Mondays & Tuesdays: 9-hour shifts (option to extend to 10 hours)
Fridays: 6-hour shift
Remaining weekdays: 8-hour shifts
Training: 3–4 weeks, on-camera and fully engaged
Includes system, market, and live call practice
Training hours: 8-hour shifts between 7AM–8PM EST
Remote Requirements
High-speed internet (50+ Mbps download / 25+ Mbps upload)
Hardwired connection required (no Wi-Fi)
Quiet work environment
Why You’ll Love This Role
100% remote flexibility
Opportunity to go permanent based on performance
Supportive team environment with growth potential
Make a real impact in patient care every day
Ready to apply? Let’s make healthcare better—together!
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Aug 22, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About the Role
Are you a customer service superstar with a passion for healthcare? Join our remote call center team as a Patient Services Representative, where you’ll be the first point of contact for patients scheduling appointments and seeking support. This is your chance to make a real difference in people’s lives—all from the comfort of your home!
What You’ll Do
Handle 50–55 inbound calls daily, primarily for appointment scheduling
Resolve patient inquiries and coordinate services across multiple clinics
Update patient demographics and insurance details
Educate patients on scheduling, lab results, and forms
Deliver exceptional service while multitasking across systems and markets
Meet performance standards for quality, productivity, and schedule adherence
✅ What You Bring
Must-Have Skills:
1+ years of call center and customer service experience
Strong phone etiquette and empathy in healthcare settings
Computer literacy and ability to navigate multiple systems
Familiarity with Microsoft Office and medical terminology
Ability to type 30+ WPM and multitask effectively
Nice-to-Have Skills:
Experience with Epic, EMR/EHR systems, Salesforce
Knowledge of patient scheduling, Medicare, and insurance processes
Bilingual in English and Spanish
Schedule & Training
Full-time (40 hours/week)
Mondays & Tuesdays: 9-hour shifts (option to extend to 10 hours)
Fridays: 6-hour shift
Remaining weekdays: 8-hour shifts
Training: 3–4 weeks, on-camera and fully engaged
Includes system, market, and live call practice
Training hours: 8-hour shifts between 7AM–8PM EST
Remote Requirements
High-speed internet (50+ Mbps download / 25+ Mbps upload)
Hardwired connection required (no Wi-Fi)
Quiet work environment
Why You’ll Love This Role
100% remote flexibility
Opportunity to go permanent based on performance
Supportive team environment with growth potential
Make a real impact in patient care every day
Ready to apply? Let’s make healthcare better—together!
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Aug 22, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.