Devcare
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Hope youre doing well!
Please find the Support Specialist requirement below for our direct client and let me know if you are interested.
Application /Support Specialist/ Product Specialist Location: Trenton, NJ Duration: 1+ Years (Multiple Year Contract) Mode of Interview: Web Cam
Note: This role is Remote.
Job Description Collaborates with business units as part of the help desk and app dev support team for electronic health record. Resolves JIRA requests using pre-defined resources, analytical skills, and team collaboration. Primarily email, Teams, and occasional phone.
Please note while this position is remote; the manger is looking for local candidates.
The Product Specialist collaborates with business units and coordinates with cross-functional teams to provide strategies, product development, and training solutions. Assures the product meets specifications.
- Provide tier 1 support for Division applications - Provide first level contact for incoming service requests - Review incoming service requests for knowledgebase solutions - Collect information from user for service requests - Track, route and redirect unresolved service requests to correct resources - Escalate complex issues to Tier 2 Service Desk resources - Provision application access - Identify and route Data Exceptions - Walk users through problem solving steps - Convey resolutions of service requests to users - Resolve and Close low-level service requests - Perform proper recording and documentation of activities and solutions - Perform periodic knowledge base review - Perform user access audits - Perform user acceptance testing - Research changes in pharmacies, hospitals, medications, and healthcare related datasets
This role will report through the Support Manager
Please find the Support Specialist requirement below for our direct client and let me know if you are interested.
Application /Support Specialist/ Product Specialist Location: Trenton, NJ Duration: 1+ Years (Multiple Year Contract) Mode of Interview: Web Cam
Note: This role is Remote.
Job Description Collaborates with business units as part of the help desk and app dev support team for electronic health record. Resolves JIRA requests using pre-defined resources, analytical skills, and team collaboration. Primarily email, Teams, and occasional phone.
Please note while this position is remote; the manger is looking for local candidates.
The Product Specialist collaborates with business units and coordinates with cross-functional teams to provide strategies, product development, and training solutions. Assures the product meets specifications.
- Provide tier 1 support for Division applications - Provide first level contact for incoming service requests - Review incoming service requests for knowledgebase solutions - Collect information from user for service requests - Track, route and redirect unresolved service requests to correct resources - Escalate complex issues to Tier 2 Service Desk resources - Provision application access - Identify and route Data Exceptions - Walk users through problem solving steps - Convey resolutions of service requests to users - Resolve and Close low-level service requests - Perform proper recording and documentation of activities and solutions - Perform periodic knowledge base review - Perform user access audits - Perform user acceptance testing - Research changes in pharmacies, hospitals, medications, and healthcare related datasets
This role will report through the Support Manager