Hire IT People
Job Description
Job Description
Job Title: NJDHS-DDD Product Specialist - (Remote but local candidates needed)
Primary Skills: analytical & logical skills, customer support, knowledge base & ticketing systems, Microsoft productivity, Tier 1 IT & app troubleshooting, Windows OP systems.
Location: Trenton, NJ (Manager is looking for local regional candidates)
Start details: 8/25/2025
Duration: 6/30/2026 (anticipated to be renewed)
Work arrangement: Remote but need local candidates to the Trenton, NJ region.
Interview: Web cam
Job Description:
Collaborates with business units as part of the help desk and app dev support team for electronic health record. Resolves JIRA requests using pre-defined resources, analytical skills, and team collaboration. Primarily email, Teams, and occasional phone.
The Product Specialist collaborates with business units and coordinates with cross-functional teams to provide strategies, product development, and training solutions. Assures the product meets specifications.
As a Product Specialist with the NJ Division of Developmental Disabilities, the candidate will perform technical and application support functions including, but not limited to:
- Provide Tier 1 support for Division applications.
- Provide first level contact for incoming service requests.
- Review incoming service requests for knowledgebase solutions.
- Collect information from user for service requests.
- Track, route and redirect unresolved service requests to correct resources.
- Escalate complex issues to Tier 2 Service Desk resources.
- Provision application access.
- Identify and route Data Exceptions.
- Walk users through problem solving steps.
- Convey resolutions of service requests to users.
- Resolve and Close low-level service requests.
- Perform proper recording and documentation of activities and solutions.
- Perform periodic knowledge base review.
- Perform user access audits.
- Perform user acceptance testing.
- Research changes in pharmacies, hospitals, medications, and healthcare related datasets.
This role will report through the Support Manager.
Required Skills
- Experience in IT or related field. Required. 4 + yrs.
- Education:
- Certifications:
- Strong written and oral communication skills are a must for this position. Required.
- Excellent analytical and logical skills. Required. 4 + yrs.
- Experience providing customer support. Highly Desired. 4 + yrs.
- Experience using knowledge base and ticketing systems. Highly Desired. 4 + yrs.
- Experience using knowledge base and ticketing systems.
- Strong Microsoft productivity software skills. Nice to have. 2 + yrs.
- Experience providing Tier 1 IT and application troubleshooting.
- Experience performing user acceptance testing on web applications. Nice to have. 2 + yrs.
- Experience with Windows operating systems. Nice to have. 2 + yrs.
- Experience troubleshooting browser dependency issues. Nice to have. 2 + yrs.
- Experience with providing direct customer service. Nice to have. 2 + yrs.
- Experience with bug documentation and bug lifecycle. Nice to have. 2 + yrs.
- Experience writing SQL Queries. Nice to have. 2 + yrs.
- Experience with MAC OS. Not required. 2 yrs.
- Experience with Android OS for mobile device. Not required. 2 yrs.
- Working knowledge of application and desktop security concepts. Nice to have. 2 yrs.
- Experience with remote desktop control tools. Nice to have. 2 yrs.
- Experience with workstation troubleshooting. Nice to have 2 yrs.
Education:
Bachelor's degree in information Technology or related field or equivalent experience required.
Company Description
Hire IT People, Inc provides full time and contractual IT staffing nationwide. We presently provide services to several governments and state agencies, Fortune 500 companies, and leading mid-market companies in several including healthcare, insurance, retail, state/governments.
We serve Government agencies, Fortune 500 and leading mid-market companies across every Industry
Our candidate network includes thousands in our database and targeted networks including top social sites
We gather information about your future hiring needs to perform a pro-active search, we mostly work with local candidates
Our cutting-edge recruitment tools help minimize the complexities of hiring and reaching the right talent
We can provide experienced IT Professionals for your IT Projects covering most Technologies and roles
Company Description Hire IT People, Inc provides full time and contractual IT staffing nationwide. We presently provide services to several governments and state agencies, Fortune 500 companies, and leading mid-market companies in several including healthcare, insurance, retail, state/governments.\r\n\r\nWe serve Government agencies, Fortune 500 and leading mid-market companies across every Industry\r\nOur candidate network includes thousands in our database and targeted networks including top social sites\r\nWe gather information about your future hiring needs to perform a pro-active search, we mostly work with local candidates\r\n\r\nOur cutting-edge recruitment tools help minimize the complexities of hiring and reaching the right talent\r\nWe can provide experienced IT Professionals for your IT Projects covering most Technologies and roles
Job Title: NJDHS-DDD Product Specialist - (Remote but local candidates needed)
Primary Skills: analytical & logical skills, customer support, knowledge base & ticketing systems, Microsoft productivity, Tier 1 IT & app troubleshooting, Windows OP systems.
Location: Trenton, NJ (Manager is looking for local regional candidates)
Start details: 8/25/2025
Duration: 6/30/2026 (anticipated to be renewed)
Work arrangement: Remote but need local candidates to the Trenton, NJ region.
Interview: Web cam
Job Description:
Collaborates with business units as part of the help desk and app dev support team for electronic health record. Resolves JIRA requests using pre-defined resources, analytical skills, and team collaboration. Primarily email, Teams, and occasional phone.
The Product Specialist collaborates with business units and coordinates with cross-functional teams to provide strategies, product development, and training solutions. Assures the product meets specifications.
As a Product Specialist with the NJ Division of Developmental Disabilities, the candidate will perform technical and application support functions including, but not limited to:
- Provide Tier 1 support for Division applications.
- Provide first level contact for incoming service requests.
- Review incoming service requests for knowledgebase solutions.
- Collect information from user for service requests.
- Track, route and redirect unresolved service requests to correct resources.
- Escalate complex issues to Tier 2 Service Desk resources.
- Provision application access.
- Identify and route Data Exceptions.
- Walk users through problem solving steps.
- Convey resolutions of service requests to users.
- Resolve and Close low-level service requests.
- Perform proper recording and documentation of activities and solutions.
- Perform periodic knowledge base review.
- Perform user access audits.
- Perform user acceptance testing.
- Research changes in pharmacies, hospitals, medications, and healthcare related datasets.
This role will report through the Support Manager.
Required Skills
- Experience in IT or related field. Required. 4 + yrs.
- Education:
- Certifications:
- Strong written and oral communication skills are a must for this position. Required.
- Excellent analytical and logical skills. Required. 4 + yrs.
- Experience providing customer support. Highly Desired. 4 + yrs.
- Experience using knowledge base and ticketing systems. Highly Desired. 4 + yrs.
- Experience using knowledge base and ticketing systems.
- Strong Microsoft productivity software skills. Nice to have. 2 + yrs.
- Experience providing Tier 1 IT and application troubleshooting.
- Experience performing user acceptance testing on web applications. Nice to have. 2 + yrs.
- Experience with Windows operating systems. Nice to have. 2 + yrs.
- Experience troubleshooting browser dependency issues. Nice to have. 2 + yrs.
- Experience with providing direct customer service. Nice to have. 2 + yrs.
- Experience with bug documentation and bug lifecycle. Nice to have. 2 + yrs.
- Experience writing SQL Queries. Nice to have. 2 + yrs.
- Experience with MAC OS. Not required. 2 yrs.
- Experience with Android OS for mobile device. Not required. 2 yrs.
- Working knowledge of application and desktop security concepts. Nice to have. 2 yrs.
- Experience with remote desktop control tools. Nice to have. 2 yrs.
- Experience with workstation troubleshooting. Nice to have 2 yrs.
Education:
Bachelor's degree in information Technology or related field or equivalent experience required.
Company Description
Hire IT People, Inc provides full time and contractual IT staffing nationwide. We presently provide services to several governments and state agencies, Fortune 500 companies, and leading mid-market companies in several including healthcare, insurance, retail, state/governments.
We serve Government agencies, Fortune 500 and leading mid-market companies across every Industry
Our candidate network includes thousands in our database and targeted networks including top social sites
We gather information about your future hiring needs to perform a pro-active search, we mostly work with local candidates
Our cutting-edge recruitment tools help minimize the complexities of hiring and reaching the right talent
We can provide experienced IT Professionals for your IT Projects covering most Technologies and roles
Company Description Hire IT People, Inc provides full time and contractual IT staffing nationwide. We presently provide services to several governments and state agencies, Fortune 500 companies, and leading mid-market companies in several including healthcare, insurance, retail, state/governments.\r\n\r\nWe serve Government agencies, Fortune 500 and leading mid-market companies across every Industry\r\nOur candidate network includes thousands in our database and targeted networks including top social sites\r\nWe gather information about your future hiring needs to perform a pro-active search, we mostly work with local candidates\r\n\r\nOur cutting-edge recruitment tools help minimize the complexities of hiring and reaching the right talent\r\nWe can provide experienced IT Professionals for your IT Projects covering most Technologies and roles