Professional Technology Integration, Inc.
Workday Business SME (Ref: 17723)
Professional Technology Integration, Inc., Augusta, Maine, United States, 04338
Position: Workday Business SME (Ref: 17723)
Location: Augusta, ME USA, 04333
Salary: DOE
Duration: 10 Months 17 Days - Contract
Openings: 1
Deadline: 08/15/2025
Description: ***Majority Remote onsite as needed
We are seeking a detail-oriented and people-focused Workday Business SME to join a resource pool for assignment across various departments, based on emerging needs. One such immediate assignment involves supporting the rollout and stabilization of the soon-to-be-launched Human Resources Management System using the Workday platform.
This is a hands-on role that combines technical familiarity with strong interpersonal skills. You will work directly with employees both virtually and in person (Augusta, ME) to help them understand, navigate, and successfully use the new system.
Key Responsibilities: Provide friendly, real-time assistance to state employees using the new Workday-based HR system, both virtually and in person. Schedule and coordinate virtual and onsite support sessions with staff. Guide employees step-by-step through HR processes in Workday, ensuring they feel confident using the system. Assist with entering information, navigating screens, and correcting errors as needed. Troubleshoot and resolve issues, escalating unresolved concerns when appropriate. Track questions, follow up on open issues, and ensure employees receive timely answers.
Qualifications Experience supporting users during a Workday rollout or role implementation. Background in customer service, user support, training, or help desk work. Excellent communication and listening skills, with the ability to explain processes in clear, simple language. Strong organizational skills and attention to detail. Experience using online meeting tools such as Microsoft Teams. Ability to adapt to different needs and work effectively with diverse groups of people. Experience supporting large-scale system rollouts or transitions. Ability to work with unique or non-standard work schedules, especially in public sector environments. Experience in creating or updating user-friendly support materials, such as guides or FAQs. Familiarity with HR or payroll processes is helpful but not required. Willingness and flexibility to travel to Augusta, as required.
Required / Desired Skills Experience with Workday HCM and/or Payroll Required - 4 Years Experience supporting end users with large-scale system rollouts or transitions. Required - 4 Years Background in customer service, user support, training, or help desk work. Required - 4 Years Recent work experience as a Business Analyst. Required - 4 Years Excellent communication and listening skills, with the ability to explain processes in clear, simple language. Required - 4 Years
Description: ***Majority Remote onsite as needed
We are seeking a detail-oriented and people-focused Workday Business SME to join a resource pool for assignment across various departments, based on emerging needs. One such immediate assignment involves supporting the rollout and stabilization of the soon-to-be-launched Human Resources Management System using the Workday platform.
This is a hands-on role that combines technical familiarity with strong interpersonal skills. You will work directly with employees both virtually and in person (Augusta, ME) to help them understand, navigate, and successfully use the new system.
Key Responsibilities: Provide friendly, real-time assistance to state employees using the new Workday-based HR system, both virtually and in person. Schedule and coordinate virtual and onsite support sessions with staff. Guide employees step-by-step through HR processes in Workday, ensuring they feel confident using the system. Assist with entering information, navigating screens, and correcting errors as needed. Troubleshoot and resolve issues, escalating unresolved concerns when appropriate. Track questions, follow up on open issues, and ensure employees receive timely answers.
Qualifications Experience supporting users during a Workday rollout or role implementation. Background in customer service, user support, training, or help desk work. Excellent communication and listening skills, with the ability to explain processes in clear, simple language. Strong organizational skills and attention to detail. Experience using online meeting tools such as Microsoft Teams. Ability to adapt to different needs and work effectively with diverse groups of people. Experience supporting large-scale system rollouts or transitions. Ability to work with unique or non-standard work schedules, especially in public sector environments. Experience in creating or updating user-friendly support materials, such as guides or FAQs. Familiarity with HR or payroll processes is helpful but not required. Willingness and flexibility to travel to Augusta, as required.
Required / Desired Skills Experience with Workday HCM and/or Payroll Required - 4 Years Experience supporting end users with large-scale system rollouts or transitions. Required - 4 Years Background in customer service, user support, training, or help desk work. Required - 4 Years Recent work experience as a Business Analyst. Required - 4 Years Excellent communication and listening skills, with the ability to explain processes in clear, simple language. Required - 4 Years