Confidential
Vice President of Customer Success
About the Company
Join an innovative healthcare technology (HealthTech) company that is revolutionizing the market with cutting-edge cloud-based data solutions.
Industry
Information Technology & Services
Type
Public Company
Founded
1998
Employees
1001-5000
Categories
Technology
Information Technology & Services
Healthcare
Hospitals & Clinics
Insurance
Specialties
Clinical and quality outcomes
Claims and payment integrity
Healthcare data insights
Predictive analytics
Data-driven intervention platforms
Quality improvement
CMS star ratings
QRS
NCQA HEDIS
Risk score accuracy
EHR interoperability
Big data integration
Revenue cycle management
Pharmacy solutions
Data visualization & insights
SAAS
DAAS
Cloud-based solutions
Business Classifications
SAAS
Enterprise
B2B
About the Role
The company is looking for a passionate Vice President of Customer Success to lead our customer management efforts and ensure exceptional service delivery. In this pivotal role, you will oversee product solutioning while maintaining your expertise in our offerings and the healthcare and pharmacy sectors. We seek a candidate with at least 12 years of relevant experience, including a solid background in senior program management. Your mission will be to maximize customer satisfaction and engagement through effective communication and relationship building.
As the VP, you will take the lead in driving customer success initiatives, managing a dedicated team focused on delivering high-quality solutions, and fostering ongoing customer relationships to increase upsell and cross-sell opportunities. You should possess strong interpersonal skills, a strategic mindset, and a demonstrated ability to execute plans efficiently. A Bachelor's degree is required, and an advanced degree is preferred. This position also requires creative thinking and exceptional problem-solving skills.
Join us and play a crucial role in driving our growth strategy while providing innovative guidance to enhance customer relationships and experience.
Hiring Manager Title
BU President & GM
Travel Percent
Less than 10%
Functions
General Management
Operations
Strategy