Career Mentors LLC
Genesys Developer - Plano, TX | Charlotte, NC
Career Mentors LLC, Suffern, New York, United States, 10901
Note: Only considering nearby/local candidates
W2 Candidates only
We are seeking a skilled
Genesys Developer
to join our team in Plano, TX or Charlotte, NC. The ideal candidate will have extensive experience developing and implementing
Genesys contact center solutions , both on-premises and in the cloud. This role requires strong hands-on expertise in Genesys platforms, integrations, API development, troubleshooting, and coordination with cross-functional teams.
Develop, configure, and implement
Genesys contact center solutions
(on-premises and cloud). Configure and troubleshoot
Genesys software and hardware components . Integrate Genesys solutions with
third-party applications and systems . Develop and maintain: IVR development / scripting Routing strategies Reporting solutions
Lead and support
Genesys and NICE platform upgrades . Utilize
Genesys Cloud APIs, SDKs, and tools
to build integrations and system extensions. Work with Genesys products such as: PureCloud, PureEngage, PureConnect Call recording platforms
(e.g., NICE, Genesys IR)
Apply knowledge of
Genesys Cloud security features
to ensure secure and compliant solutions. Develop integrations using programming languages like
Java, Python, JavaScript . Collaborate with
Avaya, network partners, and product vendors
on system integrations and upgrades. Write and maintain
design documentation
and technical specifications. Work within
Agile methodologies
and participate in related ceremonies and processes. Required Qualifications:
10+ years of development and implementation experience
with Genesys contact center solutions (on-premises and cloud). Strong experience with: Genesys Framework, IVR development/scripting, routing strategies, and reporting Genesys Cloud APIs, SDKs, and development tools Major platform upgrades (Genesys and NICE)
Hands-on experience with
PureCloud, PureEngage, PureConnect . Experience with
call recording platforms
such as NICE and Genesys IR. Proficiency in
Java, Python, JavaScript . Solid understanding of
Genesys Cloud security features . Strong knowledge of
contact center network topology . Excellent
problem-solving and troubleshooting skills . Effective communicator, able to
coordinate with tech partners, vendors, and cross-functional teams . Nice to Have:
Knowledge of
Siebel CRM application integration . Experience preparing
design documents and technical documentation . Soft Skills:
Strong communication and collaboration skills. Detail-oriented with excellent organizational abilities. Adaptable and proactive in fast-paced environments.
TopTech Talent is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Third-party recruiters, please do not reach out for this role.
W2 Candidates only
We are seeking a skilled
Genesys Developer
to join our team in Plano, TX or Charlotte, NC. The ideal candidate will have extensive experience developing and implementing
Genesys contact center solutions , both on-premises and in the cloud. This role requires strong hands-on expertise in Genesys platforms, integrations, API development, troubleshooting, and coordination with cross-functional teams.
Develop, configure, and implement
Genesys contact center solutions
(on-premises and cloud). Configure and troubleshoot
Genesys software and hardware components . Integrate Genesys solutions with
third-party applications and systems . Develop and maintain: IVR development / scripting Routing strategies Reporting solutions
Lead and support
Genesys and NICE platform upgrades . Utilize
Genesys Cloud APIs, SDKs, and tools
to build integrations and system extensions. Work with Genesys products such as: PureCloud, PureEngage, PureConnect Call recording platforms
(e.g., NICE, Genesys IR)
Apply knowledge of
Genesys Cloud security features
to ensure secure and compliant solutions. Develop integrations using programming languages like
Java, Python, JavaScript . Collaborate with
Avaya, network partners, and product vendors
on system integrations and upgrades. Write and maintain
design documentation
and technical specifications. Work within
Agile methodologies
and participate in related ceremonies and processes. Required Qualifications:
10+ years of development and implementation experience
with Genesys contact center solutions (on-premises and cloud). Strong experience with: Genesys Framework, IVR development/scripting, routing strategies, and reporting Genesys Cloud APIs, SDKs, and development tools Major platform upgrades (Genesys and NICE)
Hands-on experience with
PureCloud, PureEngage, PureConnect . Experience with
call recording platforms
such as NICE and Genesys IR. Proficiency in
Java, Python, JavaScript . Solid understanding of
Genesys Cloud security features . Strong knowledge of
contact center network topology . Excellent
problem-solving and troubleshooting skills . Effective communicator, able to
coordinate with tech partners, vendors, and cross-functional teams . Nice to Have:
Knowledge of
Siebel CRM application integration . Experience preparing
design documents and technical documentation . Soft Skills:
Strong communication and collaboration skills. Detail-oriented with excellent organizational abilities. Adaptable and proactive in fast-paced environments.
TopTech Talent is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Third-party recruiters, please do not reach out for this role.