Insight Global
Senior Desktop Support Specialist
Insight Global, Jacksonville, Florida, United States, 32290
Job Description
Provide technical support to all staff for computer systems, software, and hardware
Install, configure, and troubleshoot, Operating Systems (Windows, MacOS), workstation hardware, user applications & software, computer peripherals, connectivity, permissions, and conference room issues.
Ensure that work is carried out within agreed service level agreements (SLAs) and in accordance with department policies. Communicate technical information to both technical and nontechnical personnel
May participate in projects relating to any aspect of end user technologies or standards.
Identify potential system & operational improvements and present these to senior technicians and management for consideration and implementation
Provide feedback on documentation and processes to leadership
Explain and document all technical issues in assigned tickets
Pay for this position is between: $27.50-$34.58/hr
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
3+ years experience in corporate Desktop Support position
MS Intune error logs troubleshooting
Azure Active Directory troubleshoot access issues
Windows Operating System Fundamentals, or equivalent experience
Excellent written and verbal communication ServiceNow
JAMF
MacOS troubleshooting experience
Device configuration, app deployment, MDM, and smart groups null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
Provide technical support to all staff for computer systems, software, and hardware
Install, configure, and troubleshoot, Operating Systems (Windows, MacOS), workstation hardware, user applications & software, computer peripherals, connectivity, permissions, and conference room issues.
Ensure that work is carried out within agreed service level agreements (SLAs) and in accordance with department policies. Communicate technical information to both technical and nontechnical personnel
May participate in projects relating to any aspect of end user technologies or standards.
Identify potential system & operational improvements and present these to senior technicians and management for consideration and implementation
Provide feedback on documentation and processes to leadership
Explain and document all technical issues in assigned tickets
Pay for this position is between: $27.50-$34.58/hr
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
3+ years experience in corporate Desktop Support position
MS Intune error logs troubleshooting
Azure Active Directory troubleshoot access issues
Windows Operating System Fundamentals, or equivalent experience
Excellent written and verbal communication ServiceNow
JAMF
MacOS troubleshooting experience
Device configuration, app deployment, MDM, and smart groups null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.