At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Spa Concierge is responsible for checking in guests at our Spa, scheduling and managing appointments and maintaining cleanliness of the spa facility including locker rooms, quiet lounge and Revival Lounge. Acting as a liaison between guests, spa management and other departments of the resort when necessary. The Spa Concierge must provide quality guest service experience and maintain a positive work environment for spa staff. Core Functions Scheduling Spa treatmentsManaging appointmentsMaintaining cleanliness of the spa facility and locker rooms, and quiet loungeAct as a liaison between guests, spa management and other departments of the resort when necessaryMaintain a positive work environmentMaintains an up-to-date knowledge of the spa treatments and amenities to provide guests with the most accurate information.Issues lockers, robes & slippers to guests, escorting each guest to their lockers.Provides guests with a tour, explaining spa amenities offered and answering any questions the guest may have.Reviews and confirms guests' appointments.Restocks locker room supplies and amenities. Cleaning floors, bathrooms etc.Keeps the storage spaces organized for easy access of supplies.Reports any necessary repairs to Spa Manager/Spa Director.Is knowledgeable of all emergency procedures and hotel policies.Communicates all pertinent information to the Spa Manager and Supervisors.Follows set procedures on posting charges, and refunds.Solicits guest feedback and acknowledges guest preferences for future visits.Answers the telephone in a professional manner and assist guests with any questions.Handles all guest complaints with the utmost confidence, grace and concern for their satisfaction.Upholds all safety standards of Alila Marea Beach Resort.Is able to communicate verbally and in writing in English.Is a team player and interacts with all guests and fellow Associates in a positive and friendly manner. View our Virtual Reality Experience to spend a 'day in the life' of a hospitality professional at a full-service hotel.
Alila Marea