TheKey
Join to apply for the
Clinical Client Care Manager
role at
TheKey 2 days ago Be among the first 25 applicants Join to apply for the
Clinical Client Care Manager
role at
TheKey Get AI-powered advice on this job and more exclusive features. This range is provided by TheKey. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$75,000.00/yr - $80,000.00/yr For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.
Essential Duties And Responsibilities
Manage the day-to-day client relationship and delivery of quality care Identifying and focusing on a holistic approach to client care with a focus on quality of life, including recommending new and/or specific avenues to improve client care and experience Conduct in person assessments with prospective clients, addressing their questions and
concerns, building relationships with their families, and converting them into active service with the organization.
Utilize interpersonal relationships and communication skills to build rapport with the client and fortify the relationship with the client and the client’s support system Ensure that TheKey care team is up-to-date with all relevant information and the care plan is thoroughly documented and routinely updated Collaboration and communication with internal and external customers on a regular proactive basis, including, daily, weekly, and/or monthly meetings, as appropriate Consult with the client regarding their specific needs and preferences, experience and objectives, and evaluating potential solutions to client needs Acting as subject matter expert for all quality control and quality assurance matters Understand each new client’s needs by conducting a thorough initial assessment or a review of previously completed assessment Follow the Start of Care Process to ensure a quality experience by providing extra support for new client cases to ensure complete client satisfaction Conduct in-person client re-assessments and quality assurance visits that include but are not limited to a view of home safety assessments, the client’s daily routines, and the client’s preferences and needs. Proactively assessing and reassessing client needs and referring the client to additional services, adjusting services, or adjusting caregiving staff Communicate effectively with the interdisciplinary team to ensure an overall quality experience, including the best possible caregiver match, the accuracy of client billing, and long-term care insurance benefit utilization. Managing Caregiver introductions to clients and families and recommending additional training for caregivers as care needs evolve Manage escalations and/or complaints from clients, caregivers, and others and utilizing their judgment and discretion to resolve them Reviewing and adjusting the client rates as the care progresses with consideration of changing care needs; quality service, service issues, and overall client satisfaction Ensuring compliance with all state regulations and following all company guidelines Recommending and/or implementing policy and/procedures to address specific or a group of clients Look for cross-referral opportunities and other means of increasing business from new and existing clients Support on-call and after-hours support as needed Additional duties as assigned
Required Skills, Education, And Certifications
Bachelor’s Degree in Human or Health Services or a related profession from an accredited university preferred or equivalent work experience Home Care experience required Excellent customer service and conflict resolution skills Computer proficiency and ability to document accurate and timely notes in systems related to client visits Current driver’s license and proof of insurance
Preferred
3 years experience in health care, elder care, social work, or related industry preferred
Physical Requirements
Ability to travel locally approximately up to 75% of the time Ability to lift and carry up to 15-20 pounds Ability to sit, stand, and walk for prolonged period of time throughout the workday Ability to use standard office equipment The information contained here is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Reasonable accommodations may be made to assist qualified disabled persons to perform the essential functions of the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Base Pay: $75-80k/annual + bonuses
Benefits For Full Time Employees
Medical/Dental/Vision Insurance TouchCare VirtualCare Life Insurance Health Savings Account Flexible Spending Account 401(k) Matching Employee Assistance Program PTO Plan for Non-Exempt Employees Flexible PTO Plan for Exempt Employees Holidays and Floating Holidays Pet Insurance
TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.
California Residents Only
In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Marketing and Sales Industries Hospitals and Health Care Referrals increase your chances of interviewing at TheKey by 2x Sign in to set job alerts for “Client Servicing Manager” roles.
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Clinical Client Care Manager
role at
TheKey 2 days ago Be among the first 25 applicants Join to apply for the
Clinical Client Care Manager
role at
TheKey Get AI-powered advice on this job and more exclusive features. This range is provided by TheKey. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$75,000.00/yr - $80,000.00/yr For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.
Essential Duties And Responsibilities
Manage the day-to-day client relationship and delivery of quality care Identifying and focusing on a holistic approach to client care with a focus on quality of life, including recommending new and/or specific avenues to improve client care and experience Conduct in person assessments with prospective clients, addressing their questions and
concerns, building relationships with their families, and converting them into active service with the organization.
Utilize interpersonal relationships and communication skills to build rapport with the client and fortify the relationship with the client and the client’s support system Ensure that TheKey care team is up-to-date with all relevant information and the care plan is thoroughly documented and routinely updated Collaboration and communication with internal and external customers on a regular proactive basis, including, daily, weekly, and/or monthly meetings, as appropriate Consult with the client regarding their specific needs and preferences, experience and objectives, and evaluating potential solutions to client needs Acting as subject matter expert for all quality control and quality assurance matters Understand each new client’s needs by conducting a thorough initial assessment or a review of previously completed assessment Follow the Start of Care Process to ensure a quality experience by providing extra support for new client cases to ensure complete client satisfaction Conduct in-person client re-assessments and quality assurance visits that include but are not limited to a view of home safety assessments, the client’s daily routines, and the client’s preferences and needs. Proactively assessing and reassessing client needs and referring the client to additional services, adjusting services, or adjusting caregiving staff Communicate effectively with the interdisciplinary team to ensure an overall quality experience, including the best possible caregiver match, the accuracy of client billing, and long-term care insurance benefit utilization. Managing Caregiver introductions to clients and families and recommending additional training for caregivers as care needs evolve Manage escalations and/or complaints from clients, caregivers, and others and utilizing their judgment and discretion to resolve them Reviewing and adjusting the client rates as the care progresses with consideration of changing care needs; quality service, service issues, and overall client satisfaction Ensuring compliance with all state regulations and following all company guidelines Recommending and/or implementing policy and/procedures to address specific or a group of clients Look for cross-referral opportunities and other means of increasing business from new and existing clients Support on-call and after-hours support as needed Additional duties as assigned
Required Skills, Education, And Certifications
Bachelor’s Degree in Human or Health Services or a related profession from an accredited university preferred or equivalent work experience Home Care experience required Excellent customer service and conflict resolution skills Computer proficiency and ability to document accurate and timely notes in systems related to client visits Current driver’s license and proof of insurance
Preferred
3 years experience in health care, elder care, social work, or related industry preferred
Physical Requirements
Ability to travel locally approximately up to 75% of the time Ability to lift and carry up to 15-20 pounds Ability to sit, stand, and walk for prolonged period of time throughout the workday Ability to use standard office equipment The information contained here is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Reasonable accommodations may be made to assist qualified disabled persons to perform the essential functions of the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Base Pay: $75-80k/annual + bonuses
Benefits For Full Time Employees
Medical/Dental/Vision Insurance TouchCare VirtualCare Life Insurance Health Savings Account Flexible Spending Account 401(k) Matching Employee Assistance Program PTO Plan for Non-Exempt Employees Flexible PTO Plan for Exempt Employees Holidays and Floating Holidays Pet Insurance
TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.
California Residents Only
In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Marketing and Sales Industries Hospitals and Health Care Referrals increase your chances of interviewing at TheKey by 2x Sign in to set job alerts for “Client Servicing Manager” roles.
Daly City, CA $75,000.00-$80,000.00 4 days ago San Bruno, CA $104,000.00-$202,000.00 2 weeks ago Dublin, CA $75,000.00-$95,000.00 3 weeks ago Senior Account Program Manager, Creative Operations - Events
Senior Account Based Marketing (ABM) Manager
Staff Product Manager, Consumer Account Management
Staff Product Manager, Consumer Account Management
Revenue Operations Manager - Customer Success (Hybrid - San Mateo, CA)
Senior Revenue Enablement Manager, Technical Sales, Customer Success, Channel
Mountain View, CA $155,600.00-$230,500.00 2 weeks ago Sunnyvale, CA $200,000.00-$280,000.00 5 months ago Sales Director / Account Manager | Local Candidates - San Ramon
Burlingame, CA $64,800.00-$102,000.00 18 hours ago Customer Success Manager, Accounting Solutions
Manager of Client Partners (Customer Success)
Redwood City, CA $145,000.00-$160,000.00 2 months ago San Mateo, CA $145,000.00-$190,000.00 1 week ago San Jose, CA $68,000.00-$100,000.00 2 weeks ago Customer Success Manager - Founding CSM - $100k to $140k OTE - AI Healthcare SaaS - HYBRID
Senior Customer Success Manager, Mid-Market Scribe
Mountain View, CA $100,000.00-$140,000.00 2 weeks ago Customer Success Manager - India (Remote)
Palo Alto, CA $90,000.00-$140,000.00 3 weeks ago Senior Product Manager, Account Integrity and Community Experience - Trust & Safety - San Jose
San Jose, CA $165,120.00-$311,600.00 1 day ago Mountain View, CA $70,000.00-$110,000.00 2 weeks ago Customer Success Manager, Enterprise Scribe
Mountain View, CA $120,000.00-$150,000.00 2 weeks ago San Jose, CA $100,100.00-$180,000.00 2 days ago Customer Success Manager (Remote US, PST)
Redwood City, CA $180,000.00-$210,000.00 3 months ago San Jose, CA $109,000.00-$162,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr