Alaska Airlines
Manager Inflight Entertainment and Connectivity and Aircraft Health Monitoring
Alaska Airlines, SeaTac, Washington, United States
Manager Inflight Entertainment and Connectivity and Aircraft Health Monitoring
Join to apply for the
Manager Inflight Entertainment and Connectivity and Aircraft Health Monitoring
role at
Alaska Airlines Manager Inflight Entertainment and Connectivity and Aircraft Health Monitoring
3 days ago Be among the first 25 applicants Join to apply for the
Manager Inflight Entertainment and Connectivity and Aircraft Health Monitoring
role at
Alaska Airlines Get AI-powered advice on this job and more exclusive features. The Team
Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you. Company
Alaska Airlines
The Team
Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.
Role Summary
The Manager of IFEC/AHM is responsible for executing the strategy for Inflight Entertainment and Connectivity, and Aircraft Health Monitoring at Alaska Airlines (AS). As a people leader, this role establishes strategic priorities and the successful implementation of key aspects of the onboard guest experience, including Inflight Entertainment and Inflight connectivity as well as monitors aircraft health using aircraft operational data to identify and report on reliability trends, technical issues, their root causes, and impact of potential solutions.
Key Duties
Serve as primary business owner for the IFE product offering and oversee all project implementation. Oversee IFEC day to day operational support to meet SLA requirements. Manages 3rd party vendors (OEM) on product reliability. Conduct monthly and quarterly business reviews with each vendor and set KPIs to drive meaningful discussion and action items to improve IFEC performance. Work with OEMs, Maintenance & Engineering, and other stakeholders to implement OEM recommendations (SBs, SLs) for priority incorporation into the fleet. Manage content strategy as defined by brand, budget and technology and work with content vendors to design and implement IFE programs. Execute on strategy with a 12 month horizon. Develop and improve processes for managing inflight entertainment across the company, including effective communication processes with frontline and onboard teams, vendors and stakeholders. Ensure strategic integration of IFE and connectivity systems and experiences across the fleet. Collaborate and strategize with Maintenance & Engineering and other internal teams as well as third-party vendors in product design and guest experience. Develop people through effective performance management and ongoing feedback, focusing on delegation for stretch assignments, growing and developing the team for capacity and growth, looking at performance across the team, and time management. Shape culture of team through action, presence, and reinforcement of behaviors. Serve as primary business owner for the Aircraft Health Monitoring product, overseeing project strategy and execution. Develop and improve processes for managing and executing Aircraft Health Monitoring data across the company, including effective communication processes with Technical Operations teams, vendors and stakeholders. Work with AHM service provider to create new alerts and action items based on fleet data and experience. Collaborate with Reliability, Fleet Engineering, and Materials on any emerging fleet wide trends that need further investigation.
Job-Specific Experience, Education & Skills
Required
5 years of experience in managing onboard airline guest experiences, Inflight Entertainment and Connectivity, Aircraft Health Monitoring or related engineering area. 2 years of engineering management or leadership experience. Bachelor’s degree with a focus in engineering (preference is electrical, mechanical, or aerospace), or related field; or an additional two years of relevant training/experience in lieu of this degree. Demonstrated ability in cost management and P&L / budget oversight. Knowledge of FAA regulations and oversight functions (for both aircraft and engine operating airworthiness certificates). High school diploma or equivalent. Minimum age of 18. Must be authorized to work in the U.S.
Preferred
Airline industry experience.
Job-Specific Leadership Expectations
Embody our values to own safety, do the right thing, be caring and kind, and deliver performance. Create a culture where all employees feel safe and they belong.
Salary Range
$146,400 - $219,600 / year
Salary Details
Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.
Note:
We don’t typically hire at the top of the range.
Total Rewards
Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air Comprehensive well-being programs including medical, dental and vision benefits Generous 401k match program Quarterly and annual bonus plans Generous holiday and paid time off
For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.
Apply by 7:00 PM Pacific Time on
8/17/2025
Employment Type
Full-Time
FLSA Status
Exempt
Regular/Temporary
Regular
L:
\
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Design, Art/Creative, and Information Technology Industries Airlines and Aviation Referrals increase your chances of interviewing at Alaska Airlines by 2x Sign in to set job alerts for “Broadcast Manager” roles.
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Join to apply for the
Manager Inflight Entertainment and Connectivity and Aircraft Health Monitoring
role at
Alaska Airlines Manager Inflight Entertainment and Connectivity and Aircraft Health Monitoring
3 days ago Be among the first 25 applicants Join to apply for the
Manager Inflight Entertainment and Connectivity and Aircraft Health Monitoring
role at
Alaska Airlines Get AI-powered advice on this job and more exclusive features. The Team
Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you. Company
Alaska Airlines
The Team
Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.
Role Summary
The Manager of IFEC/AHM is responsible for executing the strategy for Inflight Entertainment and Connectivity, and Aircraft Health Monitoring at Alaska Airlines (AS). As a people leader, this role establishes strategic priorities and the successful implementation of key aspects of the onboard guest experience, including Inflight Entertainment and Inflight connectivity as well as monitors aircraft health using aircraft operational data to identify and report on reliability trends, technical issues, their root causes, and impact of potential solutions.
Key Duties
Serve as primary business owner for the IFE product offering and oversee all project implementation. Oversee IFEC day to day operational support to meet SLA requirements. Manages 3rd party vendors (OEM) on product reliability. Conduct monthly and quarterly business reviews with each vendor and set KPIs to drive meaningful discussion and action items to improve IFEC performance. Work with OEMs, Maintenance & Engineering, and other stakeholders to implement OEM recommendations (SBs, SLs) for priority incorporation into the fleet. Manage content strategy as defined by brand, budget and technology and work with content vendors to design and implement IFE programs. Execute on strategy with a 12 month horizon. Develop and improve processes for managing inflight entertainment across the company, including effective communication processes with frontline and onboard teams, vendors and stakeholders. Ensure strategic integration of IFE and connectivity systems and experiences across the fleet. Collaborate and strategize with Maintenance & Engineering and other internal teams as well as third-party vendors in product design and guest experience. Develop people through effective performance management and ongoing feedback, focusing on delegation for stretch assignments, growing and developing the team for capacity and growth, looking at performance across the team, and time management. Shape culture of team through action, presence, and reinforcement of behaviors. Serve as primary business owner for the Aircraft Health Monitoring product, overseeing project strategy and execution. Develop and improve processes for managing and executing Aircraft Health Monitoring data across the company, including effective communication processes with Technical Operations teams, vendors and stakeholders. Work with AHM service provider to create new alerts and action items based on fleet data and experience. Collaborate with Reliability, Fleet Engineering, and Materials on any emerging fleet wide trends that need further investigation.
Job-Specific Experience, Education & Skills
Required
5 years of experience in managing onboard airline guest experiences, Inflight Entertainment and Connectivity, Aircraft Health Monitoring or related engineering area. 2 years of engineering management or leadership experience. Bachelor’s degree with a focus in engineering (preference is electrical, mechanical, or aerospace), or related field; or an additional two years of relevant training/experience in lieu of this degree. Demonstrated ability in cost management and P&L / budget oversight. Knowledge of FAA regulations and oversight functions (for both aircraft and engine operating airworthiness certificates). High school diploma or equivalent. Minimum age of 18. Must be authorized to work in the U.S.
Preferred
Airline industry experience.
Job-Specific Leadership Expectations
Embody our values to own safety, do the right thing, be caring and kind, and deliver performance. Create a culture where all employees feel safe and they belong.
Salary Range
$146,400 - $219,600 / year
Salary Details
Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.
Note:
We don’t typically hire at the top of the range.
Total Rewards
Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air Comprehensive well-being programs including medical, dental and vision benefits Generous 401k match program Quarterly and annual bonus plans Generous holiday and paid time off
For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.
Apply by 7:00 PM Pacific Time on
8/17/2025
Employment Type
Full-Time
FLSA Status
Exempt
Regular/Temporary
Regular
L:
\
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Design, Art/Creative, and Information Technology Industries Airlines and Aviation Referrals increase your chances of interviewing at Alaska Airlines by 2x Sign in to set job alerts for “Broadcast Manager” roles.
Redmond, WA $120,000.00-$130,000.00 12 hours ago Seattle, WA $100,000.00-$120,000.00 1 month ago Seattle, WA $85,009.60-$95,501.60 1 month ago Seattle, WA $98,200.00-$179,600.00 2 weeks ago Greater Seattle Area $85,000.00-$100,000.00 14 hours ago Seattle, WA $128,600.00-$212,600.00 2 weeks ago Bothell, WA $99,915.00-$133,212.00 2 weeks ago Seattle, WA $95,000.00-$115,000.00 3 days ago Lead Network Operations Engineer (Starlink)
Redmond, WA $130,000.00-$180,000.00 2 weeks ago Seattle, WA $120,000.00-$150,000.00 4 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr