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INTELLISWIFT INC

Customer Success Manager

INTELLISWIFT INC, Chicago, Illinois, United States, 60290

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Employer Industry: High Tech & Manufacturing

Why consider this job opportunity: - Pay rate of $54.37 per hour - Opportunity for career advancement within a leading organization in the tech industry - Work remotely while being part of a dynamic team in the Central Time zone - Engage with top-tier clients and drive significant business impact - Contribute to innovative solutions that enhance customer digital transformation - Collaborative work environment focused on customer success and advocacy

What to Expect (Job Responsibilities): - Lead the creation of mutual success plans and strategies for measurable customer outcomes - Serve as the central point of contact throughout the customer lifecycle, ensuring cohesive communication - Network within accounts to execute customer strategies and roadmaps effectively - Utilize data to drive product adoption and track progress throughout the transformation journey - Identify customer risks and collaborate with teams to implement effective remediation plans

What is Required (Qualifications): - 10+ years of Customer Success experience in Software as a Service (SaaS) and Digital Marketing, particularly with B2B customers - Strong communication skills to mediate conflict and build partnerships - Proven consulting skills with the ability to prioritize and multitask in a fast-paced environment - Exceptional organizational, presentation, and written communication skills - Existing knowledge of software in digital marketing, including data platforms and customer journeys

How to Stand Out (Preferred Qualifications): - Experience in Program Management within large organizations - Proven ability to lead executive-level discussions and presentations - Flexibility to travel approximately 30% of the time

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