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Jobright.ai

Junior Field Data Engineer

Jobright.ai, Palo Alto, California, United States, 94306

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Jobright.ai Get AI-powered advice on this job and more exclusive features. Jobright is an AI-powered career platform that helps job seekers discover the top opportunities in the US. We are NOT a staffing agency. Jobright does not hire directly for these positions. We connect you with verified openings from employers you can trust. Job Summary: Ascend is a company focused on making data engineering delightful through its Agentic Data Engineering platform. As a Field Data Engineer, you will provide enterprise-level guidance and support to customers, resolving technical issues and enhancing customer success. Responsibilities: • Drive Customer Success and Technical Excellence: Act as a trusted advisor and subject matter expert for customers, prospects, and internal teams—collaborating with Sales, Engineering, and Product to resolve technical obstacles and improve the platform • Resolve Complex Technical Issues: Take a hands-on approach to diagnose, troubleshoot, and resolve data pipeline and infrastructure issues, ensuring timely support for global customers across time zones. • Onboard and Enable Prospects During Trials: Deliver onboarding, technical guidance, and hands-on support throughout the trial period to ensure prospects are set up for success and can independently explore key capabilities. • Bridge Customer Feedback and Product Innovation: Capture and prioritize customer feedback and feature requests, partnering with Product and Engineering to influence roadmap decisions and ensure the platform evolves to meet real-world needs. • Manage Escalations with Precision: Partner with engineering to drive resolution of high-priority incidents and deeply technical escalations, ensuring customer impact is minimized and root causes are addressed. • Empower Customers Through Enablement: Proactively contribute to and maintain up-to-date customer-facing documentation and internal knowledge bases to promote self-service and accelerate time-to-value. Qualifications: Required: • Two to four years in a support role working directly with customers or as a data engineer • Experience with technical support implementing proven techniques that both resolve issues and increase customer satisfaction • Strong written and oral communication, critical thinking, flexibility, self-direction and a team mindset • Experience building complex data pipelines • Experience designing and building cloud-based data solutions including Data Lake, Data Warehouse and/or Lakehouse implementations (ex. S3/GCS/ADLS, Snowflake and/or Databricks) • Deep experience with at least one cloud platform (AWS, GCP, Azure) • Hands-on development experience with Python • Bachelor's degree in computer science, software engineering, data engineering, information technology or relevant experience Preferred: • Experience in a start-up technology product company • Hands-on with at least one additional programming language (Java, Scala, etc) • Experience with software development processes Company: Unified Data Engineering and Analytics Engineering with the Data Automation Cloud Founded in 2015, the company is headquartered in Palo Alto, California, USA, with a team of 51-200 employees. The company is currently Growth Stage. Ascend.io has a track record of offering H1B sponsorships. Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Industries Software Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job

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