Itsasap
Network Administrator Onsite (Seattle, WA) New Seattle, WA
Itsasap, Seattle, Washington, us, 98127
Network Administrator Onsite (Seattle, WA)
Seattle, WA Job Description: Join Intelligent Technical Solutions, a dynamic and growing company, as our
Network Administrator . We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service. Job Responsibilities:
This role is expected to be able to resolve the following technical issues with little or no assistance: Workstation operating system issues of any kind. Printer issues of any kind. Standard business application (Office, etc.) issues of any kind. Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance. Server issues of any kind. Networking issues of any kind. Escalation point for technicians Job Qualifications:
Willing to work full-time on-site, either at the company office or client locations as required. Experience with Windows and Mac OS troubleshooting. Experience with Server 2016 through2025. Experience with VMWare and Hyper V Virtualization. Experience supporting M365 and Azure. Proficient in Firewall rules, VLAN configuration, access point support and administration, and VPN tunnels. Minimum of five years experience in IT Support or a similar role. Advanced knowledge of Firewalls, Switches, Network architecture, and troubleshooting. Advanced understanding of managing, and troubleshooting networks. Advanced understanding of virtualized environments. Experience with Managed Service Providers (MSPs) is highly desirable. Active Network Certifications are preferred. Valid driver's license and access to a vehicle for client visits. Valid driver's license, vehicle insurance, and access to a vehicle for client visits. Job KPIs:
Utilization: The percentage of time that you are on the clock and billing time to client tickets CSAT: Scores filled out by clients using the rating system in tickets Quality Score: Assessments performed by the training and quality team. First-touch closed: Each ticket that is completed with only one time entry contributes to this number Compensation:
Pay rates ranges from
$49.23/hour up to $60.48/hour and may vary by experience and location. Medical Insurance Plan Life Insurance Disability Coverage Paid Time Off (starts at 15 days per year) Maternity/Paternity Leave Paid US Holiday Retirement Plan Salary Advancement/Loan Health & Wellness Program Company-paid training and certification Supplemental Life Insurance (Employee-paid) You have the option to speed up your application process by following the two-step approach below or simply Submit Application by filling out the form (Apply for This Job).
Then, someone from our team will reach out to you as soon as possible
: Interested in building your career at Intelligent Technical Solutions? Get future opportunities sent straight to your email. Apply for this job
* First Name * Last Name * Email * Phone * Location (City) * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education Degree * Select... Select... Select... Start date year End date month Select... End date year What is the best time of day to call? * Please provide your salary expectations. Don't say negotiable, please enter a $ range (per hour). * Are you currently living in Seattle, WA? If not, kindly provide city and state (e.g. Seattle, WA) * Do you have a valid driver's license, vehicle insurance, and a vehicle to use in Seattle, WA? * What tech certifications do you have under your belt? * Describe your overall experience on servers (server management, installation, deployment, maintenance etc.) * Do you have experience providing remote assistance to end users for issues escalated from Level 1 and 2 support? If yes, Can you tell us more about this? * What type of Level support have you had handled (Level 1, Level 2, Level 3)? * Have you worked FOR an MSP? If so, please tell us how many years and what your experience was like. * Are you currently authorized to work in the U.S. without requiring visa sponsorship or additional work authorization? * Select... I would like to receive updates from a recruiter about this job via SMS. * Select... #J-18808-Ljbffr
Seattle, WA Job Description: Join Intelligent Technical Solutions, a dynamic and growing company, as our
Network Administrator . We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service. Job Responsibilities:
This role is expected to be able to resolve the following technical issues with little or no assistance: Workstation operating system issues of any kind. Printer issues of any kind. Standard business application (Office, etc.) issues of any kind. Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance. Server issues of any kind. Networking issues of any kind. Escalation point for technicians Job Qualifications:
Willing to work full-time on-site, either at the company office or client locations as required. Experience with Windows and Mac OS troubleshooting. Experience with Server 2016 through2025. Experience with VMWare and Hyper V Virtualization. Experience supporting M365 and Azure. Proficient in Firewall rules, VLAN configuration, access point support and administration, and VPN tunnels. Minimum of five years experience in IT Support or a similar role. Advanced knowledge of Firewalls, Switches, Network architecture, and troubleshooting. Advanced understanding of managing, and troubleshooting networks. Advanced understanding of virtualized environments. Experience with Managed Service Providers (MSPs) is highly desirable. Active Network Certifications are preferred. Valid driver's license and access to a vehicle for client visits. Valid driver's license, vehicle insurance, and access to a vehicle for client visits. Job KPIs:
Utilization: The percentage of time that you are on the clock and billing time to client tickets CSAT: Scores filled out by clients using the rating system in tickets Quality Score: Assessments performed by the training and quality team. First-touch closed: Each ticket that is completed with only one time entry contributes to this number Compensation:
Pay rates ranges from
$49.23/hour up to $60.48/hour and may vary by experience and location. Medical Insurance Plan Life Insurance Disability Coverage Paid Time Off (starts at 15 days per year) Maternity/Paternity Leave Paid US Holiday Retirement Plan Salary Advancement/Loan Health & Wellness Program Company-paid training and certification Supplemental Life Insurance (Employee-paid) You have the option to speed up your application process by following the two-step approach below or simply Submit Application by filling out the form (Apply for This Job).
Then, someone from our team will reach out to you as soon as possible
: Interested in building your career at Intelligent Technical Solutions? Get future opportunities sent straight to your email. Apply for this job
* First Name * Last Name * Email * Phone * Location (City) * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education Degree * Select... Select... Select... Start date year End date month Select... End date year What is the best time of day to call? * Please provide your salary expectations. Don't say negotiable, please enter a $ range (per hour). * Are you currently living in Seattle, WA? If not, kindly provide city and state (e.g. Seattle, WA) * Do you have a valid driver's license, vehicle insurance, and a vehicle to use in Seattle, WA? * What tech certifications do you have under your belt? * Describe your overall experience on servers (server management, installation, deployment, maintenance etc.) * Do you have experience providing remote assistance to end users for issues escalated from Level 1 and 2 support? If yes, Can you tell us more about this? * What type of Level support have you had handled (Level 1, Level 2, Level 3)? * Have you worked FOR an MSP? If so, please tell us how many years and what your experience was like. * Are you currently authorized to work in the U.S. without requiring visa sponsorship or additional work authorization? * Select... I would like to receive updates from a recruiter about this job via SMS. * Select... #J-18808-Ljbffr