Gainwell Technologies
Customer Service Specialist
Gainwell Technologies, Washington, District of Columbia, us, 20022
1 day ago Be among the first 25 applicants
Job Title: Part-Time Customer Service Specialist
Location:
[Remote] Company:
Gainwell Technologies Employment Type:
Part-Time Department:
Customer Support About Gainwell Technologies Gainwell Technologies is a leading provider of technology solutions designed to modernize and improve healthcare services. We are committed to empowering our clients and improving health outcomes for millions of individuals through innovative, scalable, and reliable solutions. Position Overview We are seeking a dedicated and empathetic
Customer Service Specialist (Part-Time)
to join our dynamic support team. In this role, you will be the first point of contact for clients and beneficiaries, providing timely and professional assistance with inquiries related to health services, systems, or claims. This is an excellent opportunity for someone who enjoys problem-solving, thrives in a fast-paced environment, and values meaningful work in the public health space. Key Responsibilities Handle inbound and outbound customer interactions via phone, email, or chat in a courteous and professional manner. Resolve customer inquiries related to Medicaid, healthcare eligibility, billing, or claims processing. Accurately log interactions and follow standardized procedures using internal CRM and case management tools. Escalate complex issues to senior staff or technical teams as necessary while maintaining ownership of the customer experience. Stay up to date on policy changes, system updates, and customer service protocols. Meet or exceed performance metrics related to response time, satisfaction, and issue resolution. Qualifications High school diploma or equivalent required; associate’s degree or relevant coursework preferred. 1+ year of customer service, call center, or healthcare support experience. Strong communication, problem-solving, and interpersonal skills. Proficient with Microsoft Office Suite and the ability to learn new systems quickly. Ability to work independently in a structured, remote or in-office environment. Bilingual skills (especially Spanish) are a plus. Work Schedule Part-time: 20–25 hours per week. Flexible scheduling may be available, with shifts between 8:00 AM – 6:00 PM (local time), Monday through Friday. Why Join Gainwell? Opportunity to make a positive impact in healthcare services. Supportive team environment with ongoing training and professional development. Access to Gainwell’s employee wellness programs and resources. Possibility for advancement or transition to full-time roles. Seniority level
Seniority level Entry level Employment type
Employment type Part-time Job function
Job function Accounting/Auditing, Administrative, and Analyst Industries Government Administration and Accounting Referrals increase your chances of interviewing at Gainwell Technologies by 2x Sign in to set job alerts for “Customer Service Specialist” roles.
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[Remote] Company:
Gainwell Technologies Employment Type:
Part-Time Department:
Customer Support About Gainwell Technologies Gainwell Technologies is a leading provider of technology solutions designed to modernize and improve healthcare services. We are committed to empowering our clients and improving health outcomes for millions of individuals through innovative, scalable, and reliable solutions. Position Overview We are seeking a dedicated and empathetic
Customer Service Specialist (Part-Time)
to join our dynamic support team. In this role, you will be the first point of contact for clients and beneficiaries, providing timely and professional assistance with inquiries related to health services, systems, or claims. This is an excellent opportunity for someone who enjoys problem-solving, thrives in a fast-paced environment, and values meaningful work in the public health space. Key Responsibilities Handle inbound and outbound customer interactions via phone, email, or chat in a courteous and professional manner. Resolve customer inquiries related to Medicaid, healthcare eligibility, billing, or claims processing. Accurately log interactions and follow standardized procedures using internal CRM and case management tools. Escalate complex issues to senior staff or technical teams as necessary while maintaining ownership of the customer experience. Stay up to date on policy changes, system updates, and customer service protocols. Meet or exceed performance metrics related to response time, satisfaction, and issue resolution. Qualifications High school diploma or equivalent required; associate’s degree or relevant coursework preferred. 1+ year of customer service, call center, or healthcare support experience. Strong communication, problem-solving, and interpersonal skills. Proficient with Microsoft Office Suite and the ability to learn new systems quickly. Ability to work independently in a structured, remote or in-office environment. Bilingual skills (especially Spanish) are a plus. Work Schedule Part-time: 20–25 hours per week. Flexible scheduling may be available, with shifts between 8:00 AM – 6:00 PM (local time), Monday through Friday. Why Join Gainwell? Opportunity to make a positive impact in healthcare services. Supportive team environment with ongoing training and professional development. Access to Gainwell’s employee wellness programs and resources. Possibility for advancement or transition to full-time roles. Seniority level
Seniority level Entry level Employment type
Employment type Part-time Job function
Job function Accounting/Auditing, Administrative, and Analyst Industries Government Administration and Accounting Referrals increase your chances of interviewing at Gainwell Technologies by 2x Sign in to set job alerts for “Customer Service Specialist” roles.
Customer Support Specialist - (Pacific Time Hours)
Call Center Representative (Appointment Setter)
Customer Service Specialist - Healthcare Billing, Revenue Cycle Management, Amazon One Medical
King County, WA $31,200.00-$50,000.00 1 week ago Customer Service Specialist - Healthcare
Customer Retention Specialist - (Pacific Time Hours)
Customer Service Specialist II - El Paso, TX (Work from Home)
Territory Account Manager - Crop Protection
Washington, United States $94,000.00-$100,000.00 2 weeks ago Sales Account Manager - Supply & Packaging
Public Relations Account Manager (B2B Technology, Cybersecurity, Financial Services)
Seattle, WA $90,000.00-$105,000.00 2 months ago Washington, United States $95,100.00-$130,800.00 17 hours ago 1-60-day Collector, Front End (100% Remote)
Seattle, WA $98,000.00-$147,000.00 1 week ago Client Support Specialist - Greater Seattle, WA Area
Seattle, WA $46,000.00-$75,000.00 1 month ago Olympia, WA $56,000.00-$70,000.00 4 days ago Washington, United States $77,001.00-$99,235.00 1 month ago Washington, United States $90,000.00-$115,000.00 6 days ago Seattle, WA $80,000.00-$110,000.00 1 week ago Transportation Commercial Account Manager
Olympia, WA $106,000.00-$130,000.00 1 week ago Bellevue, WA $106,000.00-$130,000.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr