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WEX

Customer Service Specialist

WEX, Washington, District of Columbia, us, 20022

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Job Title:

Part-Time Customer Service Specialist Schedule:

2025 hours per week (Flexible shifts available) About WEX WEX is a leading financial technology service provider, simplifying the complexities of payment systems for businesses across the globe. From fleet and corporate payments to healthcare benefits, we power the modern workforce with smart, intuitive solutions. We thrive on innovation, collaboration, and empowering our people to grow their careers while helping clients succeed. Position Overview WEX is seeking a friendly, solutions-oriented

Part-Time Customer Service Specialist

to join our team remotely. In this role, you'll be the first point of contact for customers, helping to resolve inquiries, troubleshoot issues, and ensure every interaction leaves them feeling supported and valued. What Youll Do Respond to customer inquiries via phone, email, or chat in a prompt, courteous, and professional manner Assist customers with account questions, billing concerns, and product information Troubleshoot basic technical issues and escalate complex matters when needed Document interactions accurately in the CRM system Collaborate with internal teams to resolve customer issues efficiently Uphold WEXs commitment to delivering outstanding customer experiences What Were Looking For 1+ year of experience in a customer service, call center, or client support role Strong communication and active listening skills Comfort navigating multiple systems and screens simultaneously Self-motivated and able to work independently in a remote environment High attention to detail and a problem-solving mindset Reliable home internet and a quiet, professional work setting Preferred Qualifications Experience with CRM platforms (e.g., Salesforce, Zendesk) Familiarity with fintech, payment solutions, or benefits administration is a plus Bilingual English/Spanish is a bonus Why Join WEX? Flexible part-time schedule to fit your life Remote-first culture and supportive team environment Comprehensive training and ongoing learning opportunities Be part of a purpose-driven company shaping the future of commerce Seniority level

Seniority level

Entry level Employment type

Employment type

Part-time Job function

Job function

Accounting/Auditing, Administrative, and Finance Industries

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