ICE
Join to apply for the
Analyst, Network Operations
role at
ICE 3 days ago Be among the first 25 applicants Join to apply for the
Analyst, Network Operations
role at
ICE Get AI-powered advice on this job and more exclusive features. Job Purpose
The Analyst, Network Operations works with a team which provides 24x7 support for the organization’s global production network infrastructure by performing proactive routines that ensure service impacts are avoided. This role interacts with customers and peers in Operations and Engineering to facilitate effective handling of service requests and connectivity issues. Overview
Job Purpose
The Analyst, Network Operations works with a team which provides 24x7 support for the organization’s global production network infrastructure by performing proactive routines that ensure service impacts are avoided. This role interacts with customers and peers in Operations and Engineering to facilitate effective handling of service requests and connectivity issues.
Responsibilities
Incident Management: Proactive checkouts and monitoring to avoid service outages or limit their impact. Troubleshooting and fault isolation to restore service when necessary. Problem Management: Solutions for Incident Management from Case Study evaluations. This includes development of the related root cause flow charts and troubleshooting procedures that streamline the time required to isolate faults and restore service. Operational Readiness for New Services: Completing checklists that support pre-production deployment of network services. This includes assurance that Network Operations has updated management for all related network components, is performing pro-active routines to ensure optimal network health, understands the service and its dependencies, and the staff can perform established recovery procedures. Change Management Planning and Configuration Implementation: Coordination of changes at the CAB and periodic quality reviews with Engineering. Implementation of tasks assigned to Network Operations and support for those implemented by Network Engineering. Service Requests, Network Maintenance, and Operational Support: Executing requests for analysis or support. Representing Network Operations’ strategic initiatives such as vendor service level reviews, Asset Management, and Capacity Management. Coordination and support for pro-active maintenance activities required to keep the infrastructure in good health. Process Improvement: Specific tasks assigned by management to own that deliver operational support improvements to a technology, process, tool, or service.
Knowledge And Experience
Bachelor’s Degree in Computer Engineering or related field preferred. 1-3 years of relevant experience in lieu of educational credentials. Knowledge of routing protocols and concepts (OSPF, BGP, etc.). Knowledge of TCP/IP, Layer 2 and 3 switching. Position requires superior customer service skills including verbal and written skills. Ability to work in a team oriented environment is essential. Weekend and off hours support is required. JNCIA, CCNA, or equivalent knowledge is preferred. Financial industry experience is preferred.
Skills
Perform monitoring for new events to open incidents Perform all levels of routine network analysis Coordinate hot hands and other activities with vendors Interact with advanced level engineering support Develop and propose solutions for the knowledge base Solid understanding of multicast and troubleshooting techniques Working knowledge of how to use management tools
Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Information Technology Referrals increase your chances of interviewing at ICE by 2x Get notified about new Network Operations Analyst jobs in
Jacksonville, FL . 4.2 DOD DON Lead Information Assurance Network Engineer/Systems Administrator for N6 Communications 2 (46232)
Jacksonville, FL $120,000.00-$145,000.00 4 days ago 4.1 DOD DON Lead Information Assurance Network Engineer/Systems Administrator for N6 Communications (46231)
Quality Management Systems Administrator
Telecommunications Expense Management (TEM) System Administrator
Service Delivery Center - Application System Administrator - Manager 1
Systems Administrator Specialists-Implementation Architect
CISO- Network Security Engineer SME --Security Connectivity
Northern Territory, Australia $75,200.00-$158,100.00 2 weeks ago Cyber SDC - Firewall Ops Solution Architect/Network Analyst - Senior - Consulting - Location Open
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Analyst, Network Operations
role at
ICE 3 days ago Be among the first 25 applicants Join to apply for the
Analyst, Network Operations
role at
ICE Get AI-powered advice on this job and more exclusive features. Job Purpose
The Analyst, Network Operations works with a team which provides 24x7 support for the organization’s global production network infrastructure by performing proactive routines that ensure service impacts are avoided. This role interacts with customers and peers in Operations and Engineering to facilitate effective handling of service requests and connectivity issues. Overview
Job Purpose
The Analyst, Network Operations works with a team which provides 24x7 support for the organization’s global production network infrastructure by performing proactive routines that ensure service impacts are avoided. This role interacts with customers and peers in Operations and Engineering to facilitate effective handling of service requests and connectivity issues.
Responsibilities
Incident Management: Proactive checkouts and monitoring to avoid service outages or limit their impact. Troubleshooting and fault isolation to restore service when necessary. Problem Management: Solutions for Incident Management from Case Study evaluations. This includes development of the related root cause flow charts and troubleshooting procedures that streamline the time required to isolate faults and restore service. Operational Readiness for New Services: Completing checklists that support pre-production deployment of network services. This includes assurance that Network Operations has updated management for all related network components, is performing pro-active routines to ensure optimal network health, understands the service and its dependencies, and the staff can perform established recovery procedures. Change Management Planning and Configuration Implementation: Coordination of changes at the CAB and periodic quality reviews with Engineering. Implementation of tasks assigned to Network Operations and support for those implemented by Network Engineering. Service Requests, Network Maintenance, and Operational Support: Executing requests for analysis or support. Representing Network Operations’ strategic initiatives such as vendor service level reviews, Asset Management, and Capacity Management. Coordination and support for pro-active maintenance activities required to keep the infrastructure in good health. Process Improvement: Specific tasks assigned by management to own that deliver operational support improvements to a technology, process, tool, or service.
Knowledge And Experience
Bachelor’s Degree in Computer Engineering or related field preferred. 1-3 years of relevant experience in lieu of educational credentials. Knowledge of routing protocols and concepts (OSPF, BGP, etc.). Knowledge of TCP/IP, Layer 2 and 3 switching. Position requires superior customer service skills including verbal and written skills. Ability to work in a team oriented environment is essential. Weekend and off hours support is required. JNCIA, CCNA, or equivalent knowledge is preferred. Financial industry experience is preferred.
Skills
Perform monitoring for new events to open incidents Perform all levels of routine network analysis Coordinate hot hands and other activities with vendors Interact with advanced level engineering support Develop and propose solutions for the knowledge base Solid understanding of multicast and troubleshooting techniques Working knowledge of how to use management tools
Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Information Technology Referrals increase your chances of interviewing at ICE by 2x Get notified about new Network Operations Analyst jobs in
Jacksonville, FL . 4.2 DOD DON Lead Information Assurance Network Engineer/Systems Administrator for N6 Communications 2 (46232)
Jacksonville, FL $120,000.00-$145,000.00 4 days ago 4.1 DOD DON Lead Information Assurance Network Engineer/Systems Administrator for N6 Communications (46231)
Quality Management Systems Administrator
Telecommunications Expense Management (TEM) System Administrator
Service Delivery Center - Application System Administrator - Manager 1
Systems Administrator Specialists-Implementation Architect
CISO- Network Security Engineer SME --Security Connectivity
Northern Territory, Australia $75,200.00-$158,100.00 2 weeks ago Cyber SDC - Firewall Ops Solution Architect/Network Analyst - Senior - Consulting - Location Open
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr