ICE
Join to apply for the
Analyst, Network Operations
role at
ICE Join to apply for the
Analyst, Network Operations
role at
ICE Job Purpose
Network Operations provides 24x7 support for the organizations global production network infrastructure by performing proactive routines that ensure service impacts are avoided. Staff members also interact with customers and peers in Operations and Engineering to facilitate effective handling of service requests and connectivity issues. Overview
Job Purpose
Network Operations provides 24x7 support for the organizations global production network infrastructure by performing proactive routines that ensure service impacts are avoided. Staff members also interact with customers and peers in Operations and Engineering to facilitate effective handling of service requests and connectivity issues.
Responsibilities
Incident Management Proactive checkouts and monitoring to avoid service outages or limit their impact. Troubleshooting and fault isolation to restore service when necessary.
Problem Management Solutions for Incident Management from Case Study evaluations. This includes development of the related root cause flow charts and troubleshooting procedures that streamline the time required to isolate faults and restore service.
Operational Readiness for New Services Completing checklists that support pre-production deployment of network services. This includes assurance that Network Operations has updated management for all related network components, is performing pro-active routines to ensure optimal network health, understands the service and its dependencies, and the staff is capable of performing established recovery procedures.
Change Management Planning and Configuration Implementation Coordination of changes at the CAB and periodic quality reviews with Engineering. Implementation of tasks assigned to Network Operations and support for those implemented by Network Engineering.
Service Requests, Network Maintenance, and Operational Support Executing requests for analysis or support. Representing Network Operations strategic initiatives such as vendor service level reviews, Asset Management, and Capacity Management. Coordination and support for pro-active maintenance activities required to keep the infrastructure in good health.
Process Improvement Specific tasks assigned by management to own that deliver operational support improvements to a technology, process, tool, or service.
Knowledge And Experience
Bachelors Degree in Computer Engineering or related field. 3+ years or experience in lieu or educational credentials. Knowledge of routing protocols and concepts (OSPF, BGP, etc). Knowledge of TCP/IP, Layer 2 and 3 switching. Position requires superior customer service skills including verbal and written skills. Ability to work in a team oriented environment is essential Weekend and off hours support is required JNCIA, CCNA, or equivalent knowledge is preferred. Financial industry experience is preferred. Perform monitoring for new events to open incidents Perform all levels of routine network analysis Coordinate hot hands and other activities with vendors Interact with advanced level engineering support Develop and propose solutions for the knowledge base Solid understanding of multicast and troubleshooting techniques Working knowledge of how to use management tools
Illinois Base Salary Range
The expected base salary for this role if located in Illinois is between $67,000 and $76,000 USD. The base salary range does not include Intercontinental Exchanges incentive compensation. While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual. Regular full-time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances.
Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
Seniority level
Seniority level
Not Applicable Employment type
Employment type
Full-time Job function
Job function
Information Technology Referrals increase your chances of interviewing at ICE by 2x Get notified about new Network Operations Analyst jobs in
Chicago, IL . Chicago, IL $88,521.00-$97,373.00 4 weeks ago Network/Systems Administrator 1 (2nd Shift Sun-Wed)
Chicago, IL $87,000.00-$111,000.00 2 weeks ago System Administrator (Managed Service Provider)
Chicago, IL $51,000.00-$95,000.00 1 week ago Junior Intune Administrator (on-site in Chicago)
Elk Grove Village, IL $80,000.00-$100,000.00 1 week ago Senior Staff Network Solutions Engineer (REMOTE)
Chicago, IL $120,000.00-$260,000.00 6 days ago Greater Chicago Area $90,000.00-$110,000.00 1 week ago Chicago, IL $80,325.00-$112,455.00 1 week ago Chicago, IL $78,870.00-$103,191.00 3 days ago Evanston, IL $81,000.00-$101,000.00 1 week ago Chicago, IL $123,500.00-$212,850.00 2 months ago Itasca, IL $90,000.00-$115,000.00 1 week ago Chicago, IL $75,000.00-$80,000.00 1 week ago Chicago, IL $40,001.00-$80,000.00 3 weeks ago Chicago, IL $85,000.00-$105,000.00 5 days ago Chicago, IL $40,001.00-$80,000.00 2 days ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Analyst, Network Operations
role at
ICE Join to apply for the
Analyst, Network Operations
role at
ICE Job Purpose
Network Operations provides 24x7 support for the organizations global production network infrastructure by performing proactive routines that ensure service impacts are avoided. Staff members also interact with customers and peers in Operations and Engineering to facilitate effective handling of service requests and connectivity issues. Overview
Job Purpose
Network Operations provides 24x7 support for the organizations global production network infrastructure by performing proactive routines that ensure service impacts are avoided. Staff members also interact with customers and peers in Operations and Engineering to facilitate effective handling of service requests and connectivity issues.
Responsibilities
Incident Management Proactive checkouts and monitoring to avoid service outages or limit their impact. Troubleshooting and fault isolation to restore service when necessary.
Problem Management Solutions for Incident Management from Case Study evaluations. This includes development of the related root cause flow charts and troubleshooting procedures that streamline the time required to isolate faults and restore service.
Operational Readiness for New Services Completing checklists that support pre-production deployment of network services. This includes assurance that Network Operations has updated management for all related network components, is performing pro-active routines to ensure optimal network health, understands the service and its dependencies, and the staff is capable of performing established recovery procedures.
Change Management Planning and Configuration Implementation Coordination of changes at the CAB and periodic quality reviews with Engineering. Implementation of tasks assigned to Network Operations and support for those implemented by Network Engineering.
Service Requests, Network Maintenance, and Operational Support Executing requests for analysis or support. Representing Network Operations strategic initiatives such as vendor service level reviews, Asset Management, and Capacity Management. Coordination and support for pro-active maintenance activities required to keep the infrastructure in good health.
Process Improvement Specific tasks assigned by management to own that deliver operational support improvements to a technology, process, tool, or service.
Knowledge And Experience
Bachelors Degree in Computer Engineering or related field. 3+ years or experience in lieu or educational credentials. Knowledge of routing protocols and concepts (OSPF, BGP, etc). Knowledge of TCP/IP, Layer 2 and 3 switching. Position requires superior customer service skills including verbal and written skills. Ability to work in a team oriented environment is essential Weekend and off hours support is required JNCIA, CCNA, or equivalent knowledge is preferred. Financial industry experience is preferred. Perform monitoring for new events to open incidents Perform all levels of routine network analysis Coordinate hot hands and other activities with vendors Interact with advanced level engineering support Develop and propose solutions for the knowledge base Solid understanding of multicast and troubleshooting techniques Working knowledge of how to use management tools
Illinois Base Salary Range
The expected base salary for this role if located in Illinois is between $67,000 and $76,000 USD. The base salary range does not include Intercontinental Exchanges incentive compensation. While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual. Regular full-time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances.
Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
Seniority level
Seniority level
Not Applicable Employment type
Employment type
Full-time Job function
Job function
Information Technology Referrals increase your chances of interviewing at ICE by 2x Get notified about new Network Operations Analyst jobs in
Chicago, IL . Chicago, IL $88,521.00-$97,373.00 4 weeks ago Network/Systems Administrator 1 (2nd Shift Sun-Wed)
Chicago, IL $87,000.00-$111,000.00 2 weeks ago System Administrator (Managed Service Provider)
Chicago, IL $51,000.00-$95,000.00 1 week ago Junior Intune Administrator (on-site in Chicago)
Elk Grove Village, IL $80,000.00-$100,000.00 1 week ago Senior Staff Network Solutions Engineer (REMOTE)
Chicago, IL $120,000.00-$260,000.00 6 days ago Greater Chicago Area $90,000.00-$110,000.00 1 week ago Chicago, IL $80,325.00-$112,455.00 1 week ago Chicago, IL $78,870.00-$103,191.00 3 days ago Evanston, IL $81,000.00-$101,000.00 1 week ago Chicago, IL $123,500.00-$212,850.00 2 months ago Itasca, IL $90,000.00-$115,000.00 1 week ago Chicago, IL $75,000.00-$80,000.00 1 week ago Chicago, IL $40,001.00-$80,000.00 3 weeks ago Chicago, IL $85,000.00-$105,000.00 5 days ago Chicago, IL $40,001.00-$80,000.00 2 days ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr