Pylon
Join to apply for the
Solutions Engineer (former SWE)
role at
Pylon Join to apply for the
Solutions Engineer (former SWE)
role at
Pylon At Pylon, we're building the future of B2B Post Sales.
Please ensure you read the below overview and requirements for this employment opportunity completely.
Top support and success teams at companies like Hightouch, Merge, and Sardine use Pylon to manage their customer support across Slack Connect, Microsoft Teams, Email, In-App Chat, Slack Community—all in one place.
We're building a core system of record, an all-in-one product that has a massive surface area and complex design problems. We believe design is important and is a major product differentiator over incumbents. This is not about mindless pixel pushing, you will be distilling down customer feedback and collaborating with engineers to ship huge features equivalent to entire product lines at other companies. We're early too, this is an opportunity to set the design vision and the design system for Pylon.
What You'll Do
Combine talking directly with customers with building solutions We're looking for a former SWE who understands what it means to do something once, automate it, and never do it again Migrate new customers off their old support system to Pylon Within your first week, run customer migration meetings Communicate directly with customers and become their main "problem-solver" as they navigate rebuilding their processes and data in Pylon Become a deep product expert and guide customers to the right solution. The customer isn't always right and they often don't know what they want. It's up to you to teach them Contribute to pre-sales calls as the be-all-end-all for potential solutions Be an expert not only in Pylon, but also the systems we migrate from (Zendesk, Intercom, etc.) Juggle many customers at once and drive them to completion. Iteratively improve the migration process
Requirements
Located in (or will relocate to) San Francisco and excited about working in-person Very organized, hard working and fast. You will be juggling many migrations at once. Detail-oriented and fast learner. You'll need to become the product expert in many tools quickly. An interest in tinkering with the product and suggesting improvements
Compensation And Benefits
Competitive compensation, based on experience level Medical, Vision, Dental insurance 401K Unlimited PTO Food in the office Fun team offsites and events (we just went to Korea!)
More About Pylon
Traction:
Have hundreds of paying customers and are growing fast
Funding:
In addition to investment from Y Combinator and General Catalyst, we just announced our $17m Series A led by a16z!
Founders:
Advith Chelikani, Robert Eng, and Marty Kausas
Team:
Currently 30 and growing!
Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionEngineering and Information Technology IndustriesTechnology, Information and Internet Referrals increase your chances of interviewing at Pylon by 2x Get notified about new Solutions Engineer jobs in
San Francisco, CA . San Mateo, CA $115,000 - $165,000 3 days ago San Francisco, CA $100,000 - $130,000 2 weeks ago San Francisco, CA $120,000 - $180,000 6 months ago Foster City, CA $120,000.00 - $160,000.00 1 week ago San Francisco, CA $130,000.00 - $140,000.00 2 weeks ago San Francisco, CA $160,000.00 - $200,000.00 3 days ago San Francisco, CA $135,000.00 - $170,000.00 4 months ago San Francisco, CA $180,000.00 - $200,000.00 4 weeks ago San Mateo, CA $131,800.00 - $214,200.00 2 days ago Hayward, CA $100,000.00 - $150,000.00 5 months ago San Francisco, CA $125,000.00 - $175,000.00 3 weeks ago San Francisco, CA $150,000.00 - $180,000.00 4 months ago San Francisco, CA $160,000.00 - $220,000.00 2 weeks ago San Francisco, CA $110,000.00 - $170,000.00 6 days ago San Francisco, CA $100,000.00 - $220,000.00 3 months ago Redwood City, CA $120,000.00 - $158,000.00 2 weeks ago San Francisco, CA $150,000.00 - $200,000.00 7 months ago San Francisco, CA $140,000.00 - $180,000.00 2 months ago San Francisco, CA $220,900.00 - $292,400.00 3 days ago San Francisco, CA $35,000 - $180,400 1 month ago San Francisco, CA $160,000 - $240,000 3 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Solutions Engineer (former SWE)
role at
Pylon Join to apply for the
Solutions Engineer (former SWE)
role at
Pylon At Pylon, we're building the future of B2B Post Sales.
Please ensure you read the below overview and requirements for this employment opportunity completely.
Top support and success teams at companies like Hightouch, Merge, and Sardine use Pylon to manage their customer support across Slack Connect, Microsoft Teams, Email, In-App Chat, Slack Community—all in one place.
We're building a core system of record, an all-in-one product that has a massive surface area and complex design problems. We believe design is important and is a major product differentiator over incumbents. This is not about mindless pixel pushing, you will be distilling down customer feedback and collaborating with engineers to ship huge features equivalent to entire product lines at other companies. We're early too, this is an opportunity to set the design vision and the design system for Pylon.
What You'll Do
Combine talking directly with customers with building solutions We're looking for a former SWE who understands what it means to do something once, automate it, and never do it again Migrate new customers off their old support system to Pylon Within your first week, run customer migration meetings Communicate directly with customers and become their main "problem-solver" as they navigate rebuilding their processes and data in Pylon Become a deep product expert and guide customers to the right solution. The customer isn't always right and they often don't know what they want. It's up to you to teach them Contribute to pre-sales calls as the be-all-end-all for potential solutions Be an expert not only in Pylon, but also the systems we migrate from (Zendesk, Intercom, etc.) Juggle many customers at once and drive them to completion. Iteratively improve the migration process
Requirements
Located in (or will relocate to) San Francisco and excited about working in-person Very organized, hard working and fast. You will be juggling many migrations at once. Detail-oriented and fast learner. You'll need to become the product expert in many tools quickly. An interest in tinkering with the product and suggesting improvements
Compensation And Benefits
Competitive compensation, based on experience level Medical, Vision, Dental insurance 401K Unlimited PTO Food in the office Fun team offsites and events (we just went to Korea!)
More About Pylon
Traction:
Have hundreds of paying customers and are growing fast
Funding:
In addition to investment from Y Combinator and General Catalyst, we just announced our $17m Series A led by a16z!
Founders:
Advith Chelikani, Robert Eng, and Marty Kausas
Team:
Currently 30 and growing!
Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionEngineering and Information Technology IndustriesTechnology, Information and Internet Referrals increase your chances of interviewing at Pylon by 2x Get notified about new Solutions Engineer jobs in
San Francisco, CA . San Mateo, CA $115,000 - $165,000 3 days ago San Francisco, CA $100,000 - $130,000 2 weeks ago San Francisco, CA $120,000 - $180,000 6 months ago Foster City, CA $120,000.00 - $160,000.00 1 week ago San Francisco, CA $130,000.00 - $140,000.00 2 weeks ago San Francisco, CA $160,000.00 - $200,000.00 3 days ago San Francisco, CA $135,000.00 - $170,000.00 4 months ago San Francisco, CA $180,000.00 - $200,000.00 4 weeks ago San Mateo, CA $131,800.00 - $214,200.00 2 days ago Hayward, CA $100,000.00 - $150,000.00 5 months ago San Francisco, CA $125,000.00 - $175,000.00 3 weeks ago San Francisco, CA $150,000.00 - $180,000.00 4 months ago San Francisco, CA $160,000.00 - $220,000.00 2 weeks ago San Francisco, CA $110,000.00 - $170,000.00 6 days ago San Francisco, CA $100,000.00 - $220,000.00 3 months ago Redwood City, CA $120,000.00 - $158,000.00 2 weeks ago San Francisco, CA $150,000.00 - $200,000.00 7 months ago San Francisco, CA $140,000.00 - $180,000.00 2 months ago San Francisco, CA $220,900.00 - $292,400.00 3 days ago San Francisco, CA $35,000 - $180,400 1 month ago San Francisco, CA $160,000 - $240,000 3 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr