Aston Carter
Job Description: Customer Experience Representative
We are seeking a detail-oriented and customer-focused Customer Experience Representative to join our team. This role is essential in ensuring smooth order processing, effective communication with customers and vendors, and providing outstanding support across departments.
Pay: $23/hourly
Hours: 5am - 1:45pm
Responsibilities
Order Management
Accurately process incoming orders via email, voicemail, and online platforms
Review and verify order details for completeness and accuracy
Track shipments and ensure timely delivery
Customer & Vendor Communication
Respond promptly and professionally to customer and vendor inquiries via email, phone, and in person
Provide pricing and rate information to the customer service team
Address and resolve product return issues and other service concerns
Support online vendors and their customers with timely responses
Administrative Support
Assist the department and vendors with administrative tasks
Collaborate with Procurement and Warehouse teams regarding stock availability, back orders, and will-call orders
Maintain clear documentation and records of communications and transactions
Team Collaboration
Work closely with internal teams to ensure a seamless customer experience
Foster a cooperative and positive work environment across departments
Qualifications
Strong communication skills—written and verbal
Excellent attention to detail and organizational abilities
Ability to multitask and prioritize in a fast-paced environment
Proficiency in order entry systems and basic office software
Previous experience in customer service or administrative support preferred
Pay and Benefits
The pay range for this position is $16.00 - $16.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Ontario,CA.
Application Deadline
This position is anticipated to close on Aug 13, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
We are seeking a detail-oriented and customer-focused Customer Experience Representative to join our team. This role is essential in ensuring smooth order processing, effective communication with customers and vendors, and providing outstanding support across departments.
Pay: $23/hourly
Hours: 5am - 1:45pm
Responsibilities
Order Management
Accurately process incoming orders via email, voicemail, and online platforms
Review and verify order details for completeness and accuracy
Track shipments and ensure timely delivery
Customer & Vendor Communication
Respond promptly and professionally to customer and vendor inquiries via email, phone, and in person
Provide pricing and rate information to the customer service team
Address and resolve product return issues and other service concerns
Support online vendors and their customers with timely responses
Administrative Support
Assist the department and vendors with administrative tasks
Collaborate with Procurement and Warehouse teams regarding stock availability, back orders, and will-call orders
Maintain clear documentation and records of communications and transactions
Team Collaboration
Work closely with internal teams to ensure a seamless customer experience
Foster a cooperative and positive work environment across departments
Qualifications
Strong communication skills—written and verbal
Excellent attention to detail and organizational abilities
Ability to multitask and prioritize in a fast-paced environment
Proficiency in order entry systems and basic office software
Previous experience in customer service or administrative support preferred
Pay and Benefits
The pay range for this position is $16.00 - $16.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Ontario,CA.
Application Deadline
This position is anticipated to close on Aug 13, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.