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Key duties include:
• Project Management and Coordination
o Serve as the primary point of contact between DOE and the vendor, ensuring alignment between DOE's needs and
the proposed training solutions.
o Create and maintain a project timeline, identifying key milestones for training delivery across all five boroughs.
o Coordinate logistics for all training sessions, including venue selection (if in-person), virtual platform setup,
equipment management, and resource distribution.
o Create multiple different tools and avenues to implement user training and support (videos, office hours, quick
reference guides, FAQs, training modules, in-person training, on-site support, synchronous and asynchronous
resources).
• KPI and Progress Reporting
o Develop, monitor, and report on key performance indicators (KPIs) for training effectiveness, including attendance
rates, participant engagement, and post-training assessments.
o Provide weekly and monthly progress reports to DOE leadership, including:
§ Attendance Tracking: Ensure all users complete the necessary training sessions.
§ Engagement Metrics: Track user participation, including questions asked, feedback received, and
participation rates in interactive activities.
§ Post-Training Assessments: Monitor results of user feedback surveys, quizzes, and knowledge checks to
assess the effectiveness of training and areas needing improvement.
o Use these metrics to continuously adjust the training delivery approach and refine content.
• Quality Assurance and Consistency
o Oversee trainers to ensure consistent content delivery and training quality across boroughs.
o Conduct regular check-ins with each borough trainer to gather feedback and ensure uniformity in content,
approach, and execution.
• Training Resource Development
o Collaborate with DOE's IT and instructional design teams to create and refine training materials.
o Ensure that all training materials, including guides, presentations, and videos, are up-to-date and accessible to users
with varying levels of technical knowledge.
o Develop and distribute job aids, cheat sheets, and FAQs to support users in post-training.
• Follow-Up Support Coordination
o Coordinate post-training support through virtual office hours, one-on-one sessions, or helpdesk resources to ensure
users have ongoing access to assistance.
o Design and implement a follow-up communication plan, ensuring that users can easily access additional resources
and ask questions.
MINIMUM REQUIREMENTS:
• Experience:
o 6+ years in Project Management, particularly in coordinating training programs.
o 3+ years of experience developing or refining training materials.
• Skills:
o Experience in tracking and reporting on training effectiveness, such as attendance and engagement metrics.
o Proven ability to coordinate logistics and resources for large-scale training, both in-person and virtual.
o Proficiency in Microsoft Office (Word, Excel, PowerPoint, Project).
o Strong communication and organizational skills.
o Ability to analyze training performance and adjust strategies based on feedback.
o Experience managing multiple tasks and meeting deadlines.