Covalent Solutions Inc.
Job Description
Job Description
JOB SUMMARY
Covalent Solutions (Covalent) is seeking a mission driven, highly motivated and collaborative Training Coordinator whare truly excited about building great products for the New York City Department of Education. As a Training Coordinator, you will oversee the entire training initiative, ensuring the effective deployment of resources and maintaining alignment with DOE’s goals.
This opportunity is full-time with Covalent and will be a hybrid working model with on-site being in Brooklyn, New York.
DUTIES AND RESPONSIBILITIES include, but are not limited to:
Project Management and Coordination
Serve as the primary point of contact between DOE and the vendor, ensuring alignment between DOE’s needs and the proposed training solutions.
Create and maintain a project timeline, identifying key milestones for training delivery across all five boroughs.
Coordinate logistics for all training sessions, including venue selection (if in-person), virtual platform setup, equipment management, and resource distribution.
Create multiple different tools and avenues to implement user training and support (videos, office hours, quick reference guides, FAQs, training modules, in-person training, on-site support, synchronous and asynchronous resources).
KPI and Progress Reporting
Develop, monitor, and report on key performance indicators (KPIs) for training effectiveness, including attendance rates, participant engagement, and post-training assessments.
Provide weekly and monthly progress reports to DOE leadership, including:
Attendance Tracking: Ensure all users complete the necessary training sessions.
Engagement Metrics: Track user participation, including questions asked, feedback received, and participation rates in interactive activities.
Post-Training Assessments: Monitor results of user feedback surveys, quizzes, and knowledge checks tassess the effectiveness of training and areas needing improvement.
Use these metrics to continuously adjust the training delivery approach and refine content.
Quality Assurance and Consistency
Oversee trainers to ensure consistent content delivery and training quality across boroughs.
Conduct regular check-ins with each borough trainer to gather feedback and ensure uniformity in content, approach, and execution.
Training Resource Development
Collaborate with DOE’s IT and instructional design teams to create and refine training materials.
Ensure that all training materials, including guides, presentations, and videos, are up-to-date and accessible tusers with varying levels of technical knowledge.
Develop and distribute job aids, cheat sheets, and FAQs to support users in post-training.
Follow-Up Support Coordination
Coordinate post-training support through virtual office hours, one-on-one sessions, or helpdesk resources to ensure users have ongoing access to assistance.
Design and implement a follow-up communication plan, ensuring that users can easily access additional resources and ask questions.
QUALIFICATIONS
_
Education _
Bachelor’s or Master’s in Information Technology, Computer Science, Computer Engineering or Electrical Engineering
PMP (Project Management Professional) Certification preferred
_
Work Experience _
Experience:
6+ years in Project Management, particularly in coordinating training programs.
3+ years of experience developing or refining training materials.
Skills:
Experience in tracking and reporting on training effectiveness, such as attendance and engagement metrics.
Proven ability to coordinate logistics and resources for large-scale training, both in-person and virtual.
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Project).
Strong communication and organizational skills.
Ability to analyze training performance and adjust strategies based on feedback.
Experience managing multiple tasks and meeting deadlines.
COMPETENCIES
Professionalism:
Sharp eye for detail.
Proven ability to manage multiple tasks concurrently and in different phases of work at the same time. Flexibility and adaptability to perform in a fast paced and dynamic environment. Context-switching does not bother you.
Effectively collaborates and influences people at all levels in the organization through strong interpersonal and communication skills.
Highly organized with strong time-management skills.
Ability to manage conflict and drive resolution.
Focused on results, proactive, service oriented
Can focus on both high level and detail level, knowing which is appropriate for the situation.
Ability to self-direct and manage ambiguity.
Ability to take in a lot of disparate information and find common themes, recommend clear paths forward and iterate.
Motivated by professional rather than personal concerns.
Show persistence when faced with difficult problems or challenges.
Naturally curious about things you don't understand and actively look for opportunities to grow and learn from those around you.
_
Communication: _
Actively participate in meetings and be willing to advocate for what you believe in. Provide thoughtful, constructive review of others’ work, knowing that everyone is working towards the same objective.
Superior written and verbal communication skills. You can always articulate the "why" behind your solutions.
Listen to others, correctly interpret messages from others and respond appropriately.
Ask questions to clarify, and exhibit interest in having two-way communication.
Tailor language, tone, style and format to match the audience.
Demonstrate openness in sharing information and keeping people informed.
Speak intelligently about a wide variety of topics but know when to say, "I don't know."
_
Teamwork: _
Work collaboratively with colleagues to achieve organizational goals.
Place team agenda before personal agenda.
Support and act in accordance with the final group decision, even when such decisions may not entirely reflect your own position.
Share credit for team accomplishments and accept joint responsibility for team shortcomings.
_
Accountability: _
Take ownership of all responsibilities and honor commitments.
Deliver outputs for which you have responsibility within prescribed time, cost and quality standards.
Operate in compliance with organizational regulations and rules.
Take personal responsibility for your own shortcomings, where applicable.
Company Description
Covalent Solutions is a team of highly skilled and motivated individuals helping our customers accomplish their mission.
Company Description Covalent Solutions is a team of highly skilled and motivated individuals helping our customers accomplish their mission.
JOB SUMMARY
Covalent Solutions (Covalent) is seeking a mission driven, highly motivated and collaborative Training Coordinator whare truly excited about building great products for the New York City Department of Education. As a Training Coordinator, you will oversee the entire training initiative, ensuring the effective deployment of resources and maintaining alignment with DOE’s goals.
This opportunity is full-time with Covalent and will be a hybrid working model with on-site being in Brooklyn, New York.
DUTIES AND RESPONSIBILITIES include, but are not limited to:
Project Management and Coordination
Serve as the primary point of contact between DOE and the vendor, ensuring alignment between DOE’s needs and the proposed training solutions.
Create and maintain a project timeline, identifying key milestones for training delivery across all five boroughs.
Coordinate logistics for all training sessions, including venue selection (if in-person), virtual platform setup, equipment management, and resource distribution.
Create multiple different tools and avenues to implement user training and support (videos, office hours, quick reference guides, FAQs, training modules, in-person training, on-site support, synchronous and asynchronous resources).
KPI and Progress Reporting
Develop, monitor, and report on key performance indicators (KPIs) for training effectiveness, including attendance rates, participant engagement, and post-training assessments.
Provide weekly and monthly progress reports to DOE leadership, including:
Attendance Tracking: Ensure all users complete the necessary training sessions.
Engagement Metrics: Track user participation, including questions asked, feedback received, and participation rates in interactive activities.
Post-Training Assessments: Monitor results of user feedback surveys, quizzes, and knowledge checks tassess the effectiveness of training and areas needing improvement.
Use these metrics to continuously adjust the training delivery approach and refine content.
Quality Assurance and Consistency
Oversee trainers to ensure consistent content delivery and training quality across boroughs.
Conduct regular check-ins with each borough trainer to gather feedback and ensure uniformity in content, approach, and execution.
Training Resource Development
Collaborate with DOE’s IT and instructional design teams to create and refine training materials.
Ensure that all training materials, including guides, presentations, and videos, are up-to-date and accessible tusers with varying levels of technical knowledge.
Develop and distribute job aids, cheat sheets, and FAQs to support users in post-training.
Follow-Up Support Coordination
Coordinate post-training support through virtual office hours, one-on-one sessions, or helpdesk resources to ensure users have ongoing access to assistance.
Design and implement a follow-up communication plan, ensuring that users can easily access additional resources and ask questions.
QUALIFICATIONS
_
Education _
Bachelor’s or Master’s in Information Technology, Computer Science, Computer Engineering or Electrical Engineering
PMP (Project Management Professional) Certification preferred
_
Work Experience _
Experience:
6+ years in Project Management, particularly in coordinating training programs.
3+ years of experience developing or refining training materials.
Skills:
Experience in tracking and reporting on training effectiveness, such as attendance and engagement metrics.
Proven ability to coordinate logistics and resources for large-scale training, both in-person and virtual.
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Project).
Strong communication and organizational skills.
Ability to analyze training performance and adjust strategies based on feedback.
Experience managing multiple tasks and meeting deadlines.
COMPETENCIES
Professionalism:
Sharp eye for detail.
Proven ability to manage multiple tasks concurrently and in different phases of work at the same time. Flexibility and adaptability to perform in a fast paced and dynamic environment. Context-switching does not bother you.
Effectively collaborates and influences people at all levels in the organization through strong interpersonal and communication skills.
Highly organized with strong time-management skills.
Ability to manage conflict and drive resolution.
Focused on results, proactive, service oriented
Can focus on both high level and detail level, knowing which is appropriate for the situation.
Ability to self-direct and manage ambiguity.
Ability to take in a lot of disparate information and find common themes, recommend clear paths forward and iterate.
Motivated by professional rather than personal concerns.
Show persistence when faced with difficult problems or challenges.
Naturally curious about things you don't understand and actively look for opportunities to grow and learn from those around you.
_
Communication: _
Actively participate in meetings and be willing to advocate for what you believe in. Provide thoughtful, constructive review of others’ work, knowing that everyone is working towards the same objective.
Superior written and verbal communication skills. You can always articulate the "why" behind your solutions.
Listen to others, correctly interpret messages from others and respond appropriately.
Ask questions to clarify, and exhibit interest in having two-way communication.
Tailor language, tone, style and format to match the audience.
Demonstrate openness in sharing information and keeping people informed.
Speak intelligently about a wide variety of topics but know when to say, "I don't know."
_
Teamwork: _
Work collaboratively with colleagues to achieve organizational goals.
Place team agenda before personal agenda.
Support and act in accordance with the final group decision, even when such decisions may not entirely reflect your own position.
Share credit for team accomplishments and accept joint responsibility for team shortcomings.
_
Accountability: _
Take ownership of all responsibilities and honor commitments.
Deliver outputs for which you have responsibility within prescribed time, cost and quality standards.
Operate in compliance with organizational regulations and rules.
Take personal responsibility for your own shortcomings, where applicable.
Company Description
Covalent Solutions is a team of highly skilled and motivated individuals helping our customers accomplish their mission.
Company Description Covalent Solutions is a team of highly skilled and motivated individuals helping our customers accomplish their mission.