Swisher Hygiene
For the past 162 years, Swisher has been an industry leader known for its iconic products and commitment to high quality standards. With a rich history, Swisher serves adult consumers through a diverse range of businesses, including Swisher Sweets Cigar Company, Helme Tobacco Co., Hempire, Rogue Holdings, and Drew Estate: The Rebirth of Cigars. We have a passion for people and helping them build rewarding careers. If you're ready to create excitement and drive what's next in the industry, we'd love to hear from you.
The Sr. Salesforce Business Analyst will serve as a key point of contact assisting users to navigate and learn how to use our system efficiently, and will also collaborate with stakeholders to support the design and configuration of Salesforce functionality to support business operations.
Key Responsibilities Provide frontline support to business users, addressing requests, facilitating data uploads, and performing general troubleshooting to ensure smooth system operations Proactively evaluate suggested improvements, propose innovative solutions, and coordinate changes for seamless integration into future releases Develop and deliver comprehensive training programs and ongoing support to end-users, promoting system adoption and adherence to best practices Create, update, and support reporting requests, ensuring the delivery of accurate and timely information to end-users for informed decision-making Foster strong collaborative relationships with developers, administrators, and various business teams to ensure seamless system integration and optimal functionality Contribute to and maintain robust documentation, including written, visual, and other resources, to effectively communicate system processes and updates to users Stay abreast of industry trends, emerging technologies, and best practices in the Salesforce ecosystem to bring fresh perspectives and innovative solutions to the team Proactively seek opportunities for skill enhancement and knowledge expansion through continuous training, research, and professional networking Qualifications
Bachelor's Degree in Business, Computer Science, Information Technology, Business Administration, or relevant experience Minimum of 3+ years of experience as a Salesforce Business Analyst or in a similar relevant role Solid understanding of fundamental Salesforce capabilities within the Lightning Experience Proven ability to analyze complex business problems, interpret data, and provide data-driven solutions Exceptional ability to articulate complex technical concepts clearly and concisely to non-technical stakeholders Creative and proactive problem-solver with a strong focus on identifying and implementing system improvements Travel up to 20% Preferred Qualifications
Experience with Salesforce Consumer Goods Cloud. Experience with Salesforce CRMA. What we offer
Base salary and bonus program Medical, dental, vision, life insurance effective on date of hire Generous 401(k) Plan Defined Contribution Plan Paid vacation and paid holidays Tuition reimbursement Professional growth and development programs to help advance your career! Official Contact Information
Email:
All official emails will come from an @Swisher.com address Website:
Verify job listings and contact details on https://careers.swisher.com
Important:
We will never contact you via Teams, Zoom, or Google Meets. If you qualify for an interview, the proper meeting method will be shared with you beforehand. Confidential information should only be shared through secure methods outside of email.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
The Sr. Salesforce Business Analyst will serve as a key point of contact assisting users to navigate and learn how to use our system efficiently, and will also collaborate with stakeholders to support the design and configuration of Salesforce functionality to support business operations.
Key Responsibilities Provide frontline support to business users, addressing requests, facilitating data uploads, and performing general troubleshooting to ensure smooth system operations Proactively evaluate suggested improvements, propose innovative solutions, and coordinate changes for seamless integration into future releases Develop and deliver comprehensive training programs and ongoing support to end-users, promoting system adoption and adherence to best practices Create, update, and support reporting requests, ensuring the delivery of accurate and timely information to end-users for informed decision-making Foster strong collaborative relationships with developers, administrators, and various business teams to ensure seamless system integration and optimal functionality Contribute to and maintain robust documentation, including written, visual, and other resources, to effectively communicate system processes and updates to users Stay abreast of industry trends, emerging technologies, and best practices in the Salesforce ecosystem to bring fresh perspectives and innovative solutions to the team Proactively seek opportunities for skill enhancement and knowledge expansion through continuous training, research, and professional networking Qualifications
Bachelor's Degree in Business, Computer Science, Information Technology, Business Administration, or relevant experience Minimum of 3+ years of experience as a Salesforce Business Analyst or in a similar relevant role Solid understanding of fundamental Salesforce capabilities within the Lightning Experience Proven ability to analyze complex business problems, interpret data, and provide data-driven solutions Exceptional ability to articulate complex technical concepts clearly and concisely to non-technical stakeholders Creative and proactive problem-solver with a strong focus on identifying and implementing system improvements Travel up to 20% Preferred Qualifications
Experience with Salesforce Consumer Goods Cloud. Experience with Salesforce CRMA. What we offer
Base salary and bonus program Medical, dental, vision, life insurance effective on date of hire Generous 401(k) Plan Defined Contribution Plan Paid vacation and paid holidays Tuition reimbursement Professional growth and development programs to help advance your career! Official Contact Information
Email:
All official emails will come from an @Swisher.com address Website:
Verify job listings and contact details on https://careers.swisher.com
Important:
We will never contact you via Teams, Zoom, or Google Meets. If you qualify for an interview, the proper meeting method will be shared with you beforehand. Confidential information should only be shared through secure methods outside of email.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.