San Bernardino Municipal Water Department
Customer Service Representative I (First 50 Qualified)
San Bernardino Municipal Water Department, San Bernardino, California, United States, 92409
Salary :
$52,644.80 - $67,392.00 Annually Location :
San Bernardino, CA Job Type:
Full-Time Job Number:
W2508-00001 Division:
Administration Section:
Customer Service Opening Date:
08/11/2025 Closing Date:
8/17/2025 11:59 PM Pacific
Job Summary Are you looking for an opportunity for professional growth and development? Consider joining the City of San Bernardino Municipal Water Department as a Customer Service Representative I
The City of San Bernardino Municipal Water Department is seeking a self-starter able to work in a fast-paced environment serving as the first line of customer support, responsible for providing information, and addressing complaints and customer requests.
The class of Customer Service Representative is the entry and working level in the customer service series.
The ideal candidate will have graduated from high school, or the equivalent, one (1) year of recent customer service work involving public contact in person or over the telephone and maintaining customer account records, and type 30 wpm.
to view the Customer Service Representative I job description
Minimum Qualifications Education:
Graduation from high school or GED/Equivalent,
And
Experience:
One year of recent customer service work involving public contact in person or over the telephone and maintaining customer account records, Typing at 30 wpm is required.
Necessary Special Requirements
Possession of a valid Class "C" California Motor Vehicle Operator's License. For out of state applicants, a valid Driver's License is required and a valid Class "C" California Motor Vehicle Operator's License must be obtained within ten (10) days of appointment (CA Vehicle Code 12505c). Physical Tasks and Environmental Conditions Work involves exposure to potential physical harm, hazardous chemicals, and infectious disease. There is frequent need to stand, sit, stoop, walk, and perform other similar actions during the course of the workday. Employee accommodations for physical or mental disabilities will be considered on a case-by-case basis.
Incumbents require sufficient mobility to work in an office setting and operate office equipment, transport materials and supplies weighing up to 25 pounds, and to travel to various locations. Must be able to see in the normal visual range with or without correction with vision sufficient to read small print, computer screens and other printed documents. Must be able to hear in the normal audio range with or without correction. Employee accommodations for physical or mental disabilities will be considered on a case-by-case basis. The San Bernardino Municipal Water Department offers a complete benefits package to full-time General Unit employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life and AD&D insurance, short-term disability, long-term disability, holidays, vacation, and sick leave.
Retirement for Current Members
- For employees hired after 1/1/2013 who are current (Classic) members of the California Public Employees' Retirement System (CalPERS) or a reciprocal agency as of 12/31/12 and have not been separated from service from such agency for six months or more, the retirement benefit shall be
2% @ 55 ; highest single year of compensation.
Retirement for New Members
- For employees hired 1/1/2013 or later and who are not a member of the California Public Employees' Retirement System (CalPERS) or a reciprocal agency as of 12/31/12, or those who have been separated from a public agency which contracts with CalPERS or a reciprocal agency for six months or more, the retirement benefit shall be
2% @ 62 ; 3 year final compensation. New members will be obligated to pay 50% of the "normal cost" of their retirement benefits as required by State law.
To learn more details please visit our page and our page. 01
Do you have a valid Driver's License?Possession of a valid Class "C" California Driver's License is required. For out of State applicants, a valid driver's license is required. A valid Class "C" California Driver's License must be obtained within (10) days of appointment.
Yes No
02
Did you graduate from High School or do you have a GED/Equivalent?
Yes No
03
Which of the following best describes your highest level of completed education?
Less than High School Diploma or GED/Equivalent High School Diploma or GED/Equivalent Less than 2 years of college 2+ years of college Associate degree Bachelor's degree Master's degree or higher
04
How many years of recent full-time work experience do you have involving public contact in person or over the telephone and maintaining customer account records?
None Less than 1 year 1 year 2 years 3+ years
05
If you indicated having recent full-time work experience involving public contact in person or over the telephone and maintaining customer account records experience in the previous question, please describe where and how you gained this experience. Please include names of employers, dates of employment, and duties performed. If you do not have this experience, please indicate "N/A." 06
Keyboarding at least 30 wpm is required. Please indicate your current keyboarding speed from the choices below. If you have a recent keyboarding speed certificate (within the last year), please submit a copy with your application. All applications who are selected to move forward will be asked to complete a keyboarding exam.
less than 20 WPM 20-29 WPM 30-39 WPM 40-49 WPM 50+ WPM
Required Question
$52,644.80 - $67,392.00 Annually Location :
San Bernardino, CA Job Type:
Full-Time Job Number:
W2508-00001 Division:
Administration Section:
Customer Service Opening Date:
08/11/2025 Closing Date:
8/17/2025 11:59 PM Pacific
Job Summary Are you looking for an opportunity for professional growth and development? Consider joining the City of San Bernardino Municipal Water Department as a Customer Service Representative I
The City of San Bernardino Municipal Water Department is seeking a self-starter able to work in a fast-paced environment serving as the first line of customer support, responsible for providing information, and addressing complaints and customer requests.
The class of Customer Service Representative is the entry and working level in the customer service series.
The ideal candidate will have graduated from high school, or the equivalent, one (1) year of recent customer service work involving public contact in person or over the telephone and maintaining customer account records, and type 30 wpm.
to view the Customer Service Representative I job description
Minimum Qualifications Education:
Graduation from high school or GED/Equivalent,
And
Experience:
One year of recent customer service work involving public contact in person or over the telephone and maintaining customer account records, Typing at 30 wpm is required.
Necessary Special Requirements
Possession of a valid Class "C" California Motor Vehicle Operator's License. For out of state applicants, a valid Driver's License is required and a valid Class "C" California Motor Vehicle Operator's License must be obtained within ten (10) days of appointment (CA Vehicle Code 12505c). Physical Tasks and Environmental Conditions Work involves exposure to potential physical harm, hazardous chemicals, and infectious disease. There is frequent need to stand, sit, stoop, walk, and perform other similar actions during the course of the workday. Employee accommodations for physical or mental disabilities will be considered on a case-by-case basis.
Incumbents require sufficient mobility to work in an office setting and operate office equipment, transport materials and supplies weighing up to 25 pounds, and to travel to various locations. Must be able to see in the normal visual range with or without correction with vision sufficient to read small print, computer screens and other printed documents. Must be able to hear in the normal audio range with or without correction. Employee accommodations for physical or mental disabilities will be considered on a case-by-case basis. The San Bernardino Municipal Water Department offers a complete benefits package to full-time General Unit employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life and AD&D insurance, short-term disability, long-term disability, holidays, vacation, and sick leave.
Retirement for Current Members
- For employees hired after 1/1/2013 who are current (Classic) members of the California Public Employees' Retirement System (CalPERS) or a reciprocal agency as of 12/31/12 and have not been separated from service from such agency for six months or more, the retirement benefit shall be
2% @ 55 ; highest single year of compensation.
Retirement for New Members
- For employees hired 1/1/2013 or later and who are not a member of the California Public Employees' Retirement System (CalPERS) or a reciprocal agency as of 12/31/12, or those who have been separated from a public agency which contracts with CalPERS or a reciprocal agency for six months or more, the retirement benefit shall be
2% @ 62 ; 3 year final compensation. New members will be obligated to pay 50% of the "normal cost" of their retirement benefits as required by State law.
To learn more details please visit our page and our page. 01
Do you have a valid Driver's License?Possession of a valid Class "C" California Driver's License is required. For out of State applicants, a valid driver's license is required. A valid Class "C" California Driver's License must be obtained within (10) days of appointment.
Yes No
02
Did you graduate from High School or do you have a GED/Equivalent?
Yes No
03
Which of the following best describes your highest level of completed education?
Less than High School Diploma or GED/Equivalent High School Diploma or GED/Equivalent Less than 2 years of college 2+ years of college Associate degree Bachelor's degree Master's degree or higher
04
How many years of recent full-time work experience do you have involving public contact in person or over the telephone and maintaining customer account records?
None Less than 1 year 1 year 2 years 3+ years
05
If you indicated having recent full-time work experience involving public contact in person or over the telephone and maintaining customer account records experience in the previous question, please describe where and how you gained this experience. Please include names of employers, dates of employment, and duties performed. If you do not have this experience, please indicate "N/A." 06
Keyboarding at least 30 wpm is required. Please indicate your current keyboarding speed from the choices below. If you have a recent keyboarding speed certificate (within the last year), please submit a copy with your application. All applications who are selected to move forward will be asked to complete a keyboarding exam.
less than 20 WPM 20-29 WPM 30-39 WPM 40-49 WPM 50+ WPM
Required Question