Ultimate LLC
Customer Service Representative (Logistics)
Ultimate LLC, Commerce, California, United States
Job Description
Essential Duties And Responsibilities
Order Processing: Assisting customers with placing orders for inbound/outbound shipments, including providing quotes, confirming details, and arranging pickups. Shipment Tracking: Providing real-time updates on the status and location of shipments to customers, ensuring transparency and peace of mind. Issue Resolution: Handling any issues or discrepancies that may arise during transit, such as delays, damages, or missing items, and working to find satisfactory resolutions. Documentation: Assisting with the preparation and processing of shipping documents Maintain clear and effective communication with customers, carriers, and internal teams to ensure smooth coordination Customer Support: Offering assistance and guidance to customers regarding shipping options, packaging requirements, transit times, and any other related inquiries. Manage/oversee assigned customer account(s) Create and coordinate bookings with truckers and carriers Other tasks as assigned Qualifications and Skills
Proficient in Microsoft Office Suite or related software. Ability to utilize and operate internal company systems Excellent communication and interpersonal skills High level of composure and good stress management Ability to multitask with different, and sometimes conflicting events Basic math, written and oral communications skills Maintains regular and predictable attendance required. Must comply with the company's drug and alcohol testing requirements
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Job Reference: JN -082025-402791
Essential Duties And Responsibilities
Order Processing: Assisting customers with placing orders for inbound/outbound shipments, including providing quotes, confirming details, and arranging pickups. Shipment Tracking: Providing real-time updates on the status and location of shipments to customers, ensuring transparency and peace of mind. Issue Resolution: Handling any issues or discrepancies that may arise during transit, such as delays, damages, or missing items, and working to find satisfactory resolutions. Documentation: Assisting with the preparation and processing of shipping documents Maintain clear and effective communication with customers, carriers, and internal teams to ensure smooth coordination Customer Support: Offering assistance and guidance to customers regarding shipping options, packaging requirements, transit times, and any other related inquiries. Manage/oversee assigned customer account(s) Create and coordinate bookings with truckers and carriers Other tasks as assigned Qualifications and Skills
Proficient in Microsoft Office Suite or related software. Ability to utilize and operate internal company systems Excellent communication and interpersonal skills High level of composure and good stress management Ability to multitask with different, and sometimes conflicting events Basic math, written and oral communications skills Maintains regular and predictable attendance required. Must comply with the company's drug and alcohol testing requirements
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Job Reference: JN -082025-402791