ProRec Resource Solutions
Location:
Dauphin County, PA (Commonwealth of Pennsylvania - DOS) Duration:
08/25/2025 - 06/30/2026 Hours:
37.5 per week Engagement Type:
Contract Overview: Our client is seeking a Help Desk Analyst to provide technical support and assistance to end users. This role involves troubleshooting hardware, software, and network issues, logging and tracking requests, and ensuring timely resolution. The ideal candidate will have strong communication skills, excellent problem-solving abilities, and a customer-service-oriented mindset.
Responsibilities: Respond to and resolve help desk tickets via phone, email, or in-person. Troubleshoot and resolve hardware, software, and peripheral issues. Assist with user account setup, password resets, and access requests. Document support activities, resolutions, and escalation steps in the ticketing system. Provide guidance to end users on standard applications and system procedures. Escalate complex issues to higher-level support or technical teams as needed. Maintain accurate inventory of hardware and software assets. Follow established processes and service level agreements to ensure quality support. Required Skills:
Experience providing technical support in a help desk or service desk environment. Knowledge of Windows operating systems and Microsoft Office Suite. Basic understanding of networking concepts and troubleshooting steps. Strong interpersonal and communication skills. Ability to multitask and manage time effectively in a fast-paced environment. Preferred Skills:
Experience with enterprise ticketing systems. Familiarity with remote desktop tools. Prior work in a government or large organizational IT environment.
Dauphin County, PA (Commonwealth of Pennsylvania - DOS) Duration:
08/25/2025 - 06/30/2026 Hours:
37.5 per week Engagement Type:
Contract Overview: Our client is seeking a Help Desk Analyst to provide technical support and assistance to end users. This role involves troubleshooting hardware, software, and network issues, logging and tracking requests, and ensuring timely resolution. The ideal candidate will have strong communication skills, excellent problem-solving abilities, and a customer-service-oriented mindset.
Responsibilities: Respond to and resolve help desk tickets via phone, email, or in-person. Troubleshoot and resolve hardware, software, and peripheral issues. Assist with user account setup, password resets, and access requests. Document support activities, resolutions, and escalation steps in the ticketing system. Provide guidance to end users on standard applications and system procedures. Escalate complex issues to higher-level support or technical teams as needed. Maintain accurate inventory of hardware and software assets. Follow established processes and service level agreements to ensure quality support. Required Skills:
Experience providing technical support in a help desk or service desk environment. Knowledge of Windows operating systems and Microsoft Office Suite. Basic understanding of networking concepts and troubleshooting steps. Strong interpersonal and communication skills. Ability to multitask and manage time effectively in a fast-paced environment. Preferred Skills:
Experience with enterprise ticketing systems. Familiarity with remote desktop tools. Prior work in a government or large organizational IT environment.