NavitsPartners
Job Title:
Help Desk Analyst Location:
Harrisburg, PA (100% Onsite) Type:
Contract Position Overview:
We are seeking a customer-focused
Help Desk Analyst
with 1+ year of IT Service Desk or Call Center experience to join a dynamic Tier 1 Support team. This is a 100% phone support role, focusing on password resets, basic application support, and troubleshooting within a Windows and Office 365 environment. Candidates with strong customer service skills, team collaboration abilities, and basic IT troubleshooting knowledge are encouraged to apply.
This is an operational, high-volume support role where reliability and clear communication are critical to team success. Work Schedule: Monday to Friday, standard business hours Remote work on Fridays (telework) Occasional Saturday support (quarterly; 8 AM - 12 PM with advance notice) Key Responsibilities:
Provide technical assistance via phone for hardware, software, and systems Reset passwords and restore accounts through Active Directory and RACF Support end-users with basic troubleshooting and application assistance Utilize diagnostic tools and documentation to resolve issues Create and escalate service tickets using tracking/ticketing software Communicate effectively with both technical and non-technical users Follow quality standards and adhere to support protocols Participate in diagnostic procedures using provided scripts and guides Maintain knowledge base and update support documentation as needed Required Skills & Qualifications: 1+ years of experience in an IT Service Desk or Call Center environment Experience with call tracking/ticketing software Customer service orientation with strong communication skills (phone and written) Attention to detail and resourcefulness using available documentation Ability to assist users with limited technical knowledge Basic Active Directory administration (User & Security Group management) Strong understanding of Microsoft operating systems, particularly Windows 7 and Office 365 Experience troubleshooting Office 365 (permissions, calendar sharing, delegation) Excellent organizational skills and teamwork mentality
Help Desk Analyst Location:
Harrisburg, PA (100% Onsite) Type:
Contract Position Overview:
We are seeking a customer-focused
Help Desk Analyst
with 1+ year of IT Service Desk or Call Center experience to join a dynamic Tier 1 Support team. This is a 100% phone support role, focusing on password resets, basic application support, and troubleshooting within a Windows and Office 365 environment. Candidates with strong customer service skills, team collaboration abilities, and basic IT troubleshooting knowledge are encouraged to apply.
This is an operational, high-volume support role where reliability and clear communication are critical to team success. Work Schedule: Monday to Friday, standard business hours Remote work on Fridays (telework) Occasional Saturday support (quarterly; 8 AM - 12 PM with advance notice) Key Responsibilities:
Provide technical assistance via phone for hardware, software, and systems Reset passwords and restore accounts through Active Directory and RACF Support end-users with basic troubleshooting and application assistance Utilize diagnostic tools and documentation to resolve issues Create and escalate service tickets using tracking/ticketing software Communicate effectively with both technical and non-technical users Follow quality standards and adhere to support protocols Participate in diagnostic procedures using provided scripts and guides Maintain knowledge base and update support documentation as needed Required Skills & Qualifications: 1+ years of experience in an IT Service Desk or Call Center environment Experience with call tracking/ticketing software Customer service orientation with strong communication skills (phone and written) Attention to detail and resourcefulness using available documentation Ability to assist users with limited technical knowledge Basic Active Directory administration (User & Security Group management) Strong understanding of Microsoft operating systems, particularly Windows 7 and Office 365 Experience troubleshooting Office 365 (permissions, calendar sharing, delegation) Excellent organizational skills and teamwork mentality