Farley White Management Company
POSITION: TENANT COORDINATOR
Find out more about this role by reading the information below, then apply to be considered. LOCATION: BEDFORD NEW HAMPSHIRE JOB TYPE: FULL-TIME | ON-SITE - NO REMOTE INDUSTRY: COMMERCIAL REAL ESTATE REPORTS TO: PROPERTY MANAGER
KEY RESPONSIBILITIES:
Farley White Management Company is a leader in commercial real estate, known for managing a portfolio of first-class office buildings with professionalism and integrity. We are seeking a dynamic, detail-oriented, and resourceful Tenant Coordinator to join our team and support the day-to-day operations of our properties.
ADMINISTRATIVE: Coordinates and track tenant repair and service requests. Maintains and monitors the requests in the work order logs. Drafts tenant communications and contact tenants related to lease issues, preventative maintenance scheduling, rent collection, move coordination, and repair coordination. Maintain vendor and customer documentation and contact databases. Provide general administrative support including but not limited to calendar management, meeting logistics, presentations, catering requirements, and office equipment maintenance. Support other special requests or projects as requested. Answer and route phone calls from tenants and vendors to the appropriate contact within Property Management and/or dispatch personnel based on immediate needs. Review monthly reports to develop knowledge of company accounting practices. OPERATIONS AND CUSTOMER SERVICE SUPPORT: Assist management in promoting, establishing, and maintaining positive relations with the tenants and with the day-to-day operations of the property. Assist with tenant move-ins and move-outs, including account closeouts and space turnover. Support curb appeal and property presentation through regular site communication. Maintain monthly rent roll for tenants and coordinate billing with accounting. Manage vendor certificates of insurance and coordinate vendor access. Process accounts payable, track and reconcile aged delinquencies, contact customers regarding outstanding balances, provide status reports to the management team. Tenant Billings: Track tenant utility Track work order and improvement charges Bill back tenant utility, work orders and improvement changes monthly. Lease Administration: Prepare lease abstracts and have general understanding of landlord/tenant lease obligations. Manage correspondence related to lease administration, such as certificates of insurance, commencement letters and other legal documents. QUALIFICATIONS: Associate or bachelor's degree in business administration, or hospitality preferred. 1 to 3 years of previous administrative and commercial real estate management experience is highly desirable. Proven customer service and problem-solving skills. Excellent written and verbal communication skills to communicate effectively throughout all areas of the organization. Ability to work independently while demonstrating the ability to determine needs and achieve results without close supervision. Demonstrated proficiency with computer programs to include Microsoft Office and commercial real estate platforms. Customer service mindset with an ability to communicate effectively and courteously in challenging situations. OTHER SKILL SETS: Work productively while independent and in a team environment. Multi-task with an appropriate level of urgency and tight deadlines. Organizational efficiency with strong attention to detail and accuracy. Must be a self-starter with positive energy, responsibility, and self-directed. COMPENSATION: Salary commensurate with experience and includes a company profit sharing program and performance-based bonus. BENEFITS: Farley White offers an attractive benefits package available immediately upon hire. Includes Medical, Dental & Pre-tax Flexible Savings Account. Retirement savings program with company match. Company paid short & long-term disability, life insurance plan. Generous paid time off plan and company holidays. ABOUT US: Farley White Management Company is a Boston-based owner of commercial real estate with site offices in Massachusetts, New Hampshire and Tampa, Florida. The company owns and operates over 4 million square feet of commercial buildings which serve over 250 tenant customers. To learn more visit www.farleywhite.com
Find out more about this role by reading the information below, then apply to be considered. LOCATION: BEDFORD NEW HAMPSHIRE JOB TYPE: FULL-TIME | ON-SITE - NO REMOTE INDUSTRY: COMMERCIAL REAL ESTATE REPORTS TO: PROPERTY MANAGER
KEY RESPONSIBILITIES:
Farley White Management Company is a leader in commercial real estate, known for managing a portfolio of first-class office buildings with professionalism and integrity. We are seeking a dynamic, detail-oriented, and resourceful Tenant Coordinator to join our team and support the day-to-day operations of our properties.
ADMINISTRATIVE: Coordinates and track tenant repair and service requests. Maintains and monitors the requests in the work order logs. Drafts tenant communications and contact tenants related to lease issues, preventative maintenance scheduling, rent collection, move coordination, and repair coordination. Maintain vendor and customer documentation and contact databases. Provide general administrative support including but not limited to calendar management, meeting logistics, presentations, catering requirements, and office equipment maintenance. Support other special requests or projects as requested. Answer and route phone calls from tenants and vendors to the appropriate contact within Property Management and/or dispatch personnel based on immediate needs. Review monthly reports to develop knowledge of company accounting practices. OPERATIONS AND CUSTOMER SERVICE SUPPORT: Assist management in promoting, establishing, and maintaining positive relations with the tenants and with the day-to-day operations of the property. Assist with tenant move-ins and move-outs, including account closeouts and space turnover. Support curb appeal and property presentation through regular site communication. Maintain monthly rent roll for tenants and coordinate billing with accounting. Manage vendor certificates of insurance and coordinate vendor access. Process accounts payable, track and reconcile aged delinquencies, contact customers regarding outstanding balances, provide status reports to the management team. Tenant Billings: Track tenant utility Track work order and improvement charges Bill back tenant utility, work orders and improvement changes monthly. Lease Administration: Prepare lease abstracts and have general understanding of landlord/tenant lease obligations. Manage correspondence related to lease administration, such as certificates of insurance, commencement letters and other legal documents. QUALIFICATIONS: Associate or bachelor's degree in business administration, or hospitality preferred. 1 to 3 years of previous administrative and commercial real estate management experience is highly desirable. Proven customer service and problem-solving skills. Excellent written and verbal communication skills to communicate effectively throughout all areas of the organization. Ability to work independently while demonstrating the ability to determine needs and achieve results without close supervision. Demonstrated proficiency with computer programs to include Microsoft Office and commercial real estate platforms. Customer service mindset with an ability to communicate effectively and courteously in challenging situations. OTHER SKILL SETS: Work productively while independent and in a team environment. Multi-task with an appropriate level of urgency and tight deadlines. Organizational efficiency with strong attention to detail and accuracy. Must be a self-starter with positive energy, responsibility, and self-directed. COMPENSATION: Salary commensurate with experience and includes a company profit sharing program and performance-based bonus. BENEFITS: Farley White offers an attractive benefits package available immediately upon hire. Includes Medical, Dental & Pre-tax Flexible Savings Account. Retirement savings program with company match. Company paid short & long-term disability, life insurance plan. Generous paid time off plan and company holidays. ABOUT US: Farley White Management Company is a Boston-based owner of commercial real estate with site offices in Massachusetts, New Hampshire and Tampa, Florida. The company owns and operates over 4 million square feet of commercial buildings which serve over 250 tenant customers. To learn more visit www.farleywhite.com