ICOF America Inc.
Job Tasks and Business Decisions:
Contact person for customers regarding managing national and international shipments (Ex, warehouse or drop shipments) and general customer communication
Order Management – PO acceptance, confirmation of shipping date
Review inventory to match outbound orders and forecasted sales
Receive inventory into our internal ERP system, assist with EOM inventory as needed
Update and manage outbound order reports to customers, and provide updates as needed
Review inventory levels, support the Supply Chain Manager and Business Management with inventory replenishment
Process customer orders and draft shipping documents under country-specific requirements, as well as national and international laws and regulations
Forward shipment confirmations and shipping documents to customers for all completed orders
Assist accounting with invoicing (goods receipt) of all completed orders
Handle freight inquiries and coordinate with carriers and forwarders regarding loading and delivery dates; arrange freight coverage, manage carrier relationships, and independently onboard new carriers and brokers, including completing the required setup documentation.
Participate in periodic relationship reviews (audits, order accuracy, etc)
Assume responsibility for order issues and questions that arise after the Cincinnati office closes for the day, and provide support where needed on both the bulk and warehouse side
Provide excellent service to our various customers, carriers, facilities, and business partners
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
Required Experience regarding the Job: Bachelor’s Degree in Business, Supply Chain, or related field An Associate's Degree or High School Diploma may be considered with adequate, relevant experience in a similar or related field (3+ years) Customer Service, Data entry experience, and Inventory management experience Warehouse/Terminal order fulfilment, inventory replenishment experience Good math aptitude, strong computer skills, specifically Microsoft Excel Independently motivated to produce results Must have strong multi-tasking, problem-solving, and time management skills, complemented by an organized and structured way of working, a proactive and accountable mindset, and openness to digital tools and data-driven decision making. Ability to work in an empowered team environment, including the ability to effectively communicate, share information, resolve issues, and give and receive both positive and negative feedback in a respectful and professional manner · Effectively interact with all levels in the organization, both domestically and internationally
Preferred: SAP or other ERP system experience Import/Export experience Bilingual – fluent in Spanish
Benefits: 401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Free parking Health insurance Health savings account Life insurance On-site gym Paid time off Parental leave Professional development assistance Tuition reimbursement Vision insurance
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
Required Experience regarding the Job: Bachelor’s Degree in Business, Supply Chain, or related field An Associate's Degree or High School Diploma may be considered with adequate, relevant experience in a similar or related field (3+ years) Customer Service, Data entry experience, and Inventory management experience Warehouse/Terminal order fulfilment, inventory replenishment experience Good math aptitude, strong computer skills, specifically Microsoft Excel Independently motivated to produce results Must have strong multi-tasking, problem-solving, and time management skills, complemented by an organized and structured way of working, a proactive and accountable mindset, and openness to digital tools and data-driven decision making. Ability to work in an empowered team environment, including the ability to effectively communicate, share information, resolve issues, and give and receive both positive and negative feedback in a respectful and professional manner · Effectively interact with all levels in the organization, both domestically and internationally
Preferred: SAP or other ERP system experience Import/Export experience Bilingual – fluent in Spanish
Benefits: 401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Free parking Health insurance Health savings account Life insurance On-site gym Paid time off Parental leave Professional development assistance Tuition reimbursement Vision insurance