Abacus Solutions Group
Operations Manager (Outbound)
Abacus Solutions Group, North Las Vegas, Nevada, United States, 89031
Job Summary:
The Outbound Operations Manager provides leadership to a fast-paced, multi-station outbound fulfillment department. This role oversees the end-to-end order fulfillment process—from intake through delivery—ensuring accuracy, timeliness, and quality. The manager also drives continuous improvement efforts and promotes a lean, process-focused culture that supports efficient operations, engaged teams, and customer satisfaction.
Find out more about this role by reading the information below, then apply to be considered.
Essential Duties & Responsibilities:
Leadership & Team Development Manage, train, and develop a team of supervisors, overseeing recruitment, training, work assignments, performance reviews, recognition, and corrective actions. Actively contribute to the professional growth of direct reports and lead the Individual Performance Management program for the team. Foster a culture of accountability, engagement, empowerment, and high performance. Maintain full workweek ownership of client(s), including support for 2nd shift and weekends if required. Operational Excellence Lead fulfillment operations to achieve goals in order processing, delivery accuracy, inventory control, cost management, and process optimization. Set and achieve daily, monthly, and annual productivity and quality KPIs. Drive continuous improvement and lean initiatives across all functional areas. Own process layout and value stream performance improvements. Quality Assurance & Compliance Oversee quality assurance processes by establishing metrics, applying industry best practices, and enhancing tools to meet quality objectives. Ensure compliance with federal, state, and local regulations and corporate policies. Promote and maintain a strong safety culture across the facility. Cross-Functional Collaboration & Strategic Planning Partner with the Senior Manager to influence strategic initiatives and support company goals. Collaborate with internal functional leaders to ensure policy alignment and operational compliance. Manage relationships with seasonal staffing vendors and advise leadership on labor planning. Documentation & Process Management Maintain current and accurate SOPs and training programs within the value stream. Other Perform other duties as assigned by the Senior Manager.
Qualifications: Bachelor’s degree in Business, Supply Chain, Operations Management, or related field preferred. High school diploma or GED required. Experience with LEAN, Six Sigma, or other process improvement methodologies required; Six Sigma certification preferred. Minimum 4 years of progressive leadership experience in warehouse, fulfillment, or outbound logistics operations. Proven experience managing large teams (100+ associates) across multiple shifts or functions. Demonstrated success in driving productivity improvements through process optimization and continuous improvement strategies. Strong analytical skills with the ability to conduct root cause analysis and develop actionable insights. Strong verbal and written communication skills.
Physical Requirements: Ability to stand and walk for extended periods of time in a warehouse environment. Must be able to lift and carry up to 50 pounds. Comfortable working in varying warehouse temperatures and conditions. Ability to bend, stoop, reach, and perform repetitive tasks as required. Must be able to work flexible hours, including evenings and weekends, as needed to support business operations.
The Outbound Operations Manager provides leadership to a fast-paced, multi-station outbound fulfillment department. This role oversees the end-to-end order fulfillment process—from intake through delivery—ensuring accuracy, timeliness, and quality. The manager also drives continuous improvement efforts and promotes a lean, process-focused culture that supports efficient operations, engaged teams, and customer satisfaction.
Find out more about this role by reading the information below, then apply to be considered.
Essential Duties & Responsibilities:
Leadership & Team Development Manage, train, and develop a team of supervisors, overseeing recruitment, training, work assignments, performance reviews, recognition, and corrective actions. Actively contribute to the professional growth of direct reports and lead the Individual Performance Management program for the team. Foster a culture of accountability, engagement, empowerment, and high performance. Maintain full workweek ownership of client(s), including support for 2nd shift and weekends if required. Operational Excellence Lead fulfillment operations to achieve goals in order processing, delivery accuracy, inventory control, cost management, and process optimization. Set and achieve daily, monthly, and annual productivity and quality KPIs. Drive continuous improvement and lean initiatives across all functional areas. Own process layout and value stream performance improvements. Quality Assurance & Compliance Oversee quality assurance processes by establishing metrics, applying industry best practices, and enhancing tools to meet quality objectives. Ensure compliance with federal, state, and local regulations and corporate policies. Promote and maintain a strong safety culture across the facility. Cross-Functional Collaboration & Strategic Planning Partner with the Senior Manager to influence strategic initiatives and support company goals. Collaborate with internal functional leaders to ensure policy alignment and operational compliance. Manage relationships with seasonal staffing vendors and advise leadership on labor planning. Documentation & Process Management Maintain current and accurate SOPs and training programs within the value stream. Other Perform other duties as assigned by the Senior Manager.
Qualifications: Bachelor’s degree in Business, Supply Chain, Operations Management, or related field preferred. High school diploma or GED required. Experience with LEAN, Six Sigma, or other process improvement methodologies required; Six Sigma certification preferred. Minimum 4 years of progressive leadership experience in warehouse, fulfillment, or outbound logistics operations. Proven experience managing large teams (100+ associates) across multiple shifts or functions. Demonstrated success in driving productivity improvements through process optimization and continuous improvement strategies. Strong analytical skills with the ability to conduct root cause analysis and develop actionable insights. Strong verbal and written communication skills.
Physical Requirements: Ability to stand and walk for extended periods of time in a warehouse environment. Must be able to lift and carry up to 50 pounds. Comfortable working in varying warehouse temperatures and conditions. Ability to bend, stoop, reach, and perform repetitive tasks as required. Must be able to work flexible hours, including evenings and weekends, as needed to support business operations.