The Phoenix Group
This range is provided by The Phoenix Group. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.
Base pay range
$60,000.00/yr - $90,000.00/yr Direct message the job poster from The Phoenix Group VP, Technical Recruitment at The Phoenix Group
IT Support Specialist Location:
Manhattan We're looking for an IT Support Specialist with experience supporting law firms or professional services environments. In this role, you'll be the first point of contact for internal tech supportresolving user issues, maintaining firm systems, and contributing to ongoing IT projects. This is a hands-on position that blends technical troubleshooting, documentation, and end-user interaction. Key Responsibilities Provide responsive technical support to attorneys and staff in person, by phone, and through remote tools Troubleshoot and resolve software, hardware, and peripheral issues across Windows and Microsoft 365 environments Escalate and manage high-priority incidents appropriately Use documented knowledge resources to deliver consistent support Follow established IT processes while suggesting improvements where appropriate Accurately document all support activity in the ticketing system Assist with onboarding, equipment provisioning, and user training Support larger firmwide technology rollouts and improvement initiatives Maintain up-to-date knowledge of firm systems, legal software, and remote tools Required Qualifications 2+ years of helpdesk or technical support experience within a
law firm or professional services environment Strong working knowledge of Windows 10/11, Office 2016, and Microsoft 365 (Outlook, Teams, OneDrive) Hands-on experience with user account management in Active Directory Familiarity with imaging and deployment tools (e.g., Intune), mobile devices (iOS/Android), and MDM solutions Experience supporting legal-specific tools and systems (iManage, Kofax, Adobe Acrobat, Litera) preferred Exposure to VOIP systems, Zoom, WebEx, and Microsoft Teams Understanding of basic networking concepts and enterprise printing (HP) Strong documentation habits and experience working within a ticketing system Experience with VMware or virtual environments a plus Comfortable supporting a hybrid mix of Mac and Windows users The Phoenix Group Advisors is an Equal Opportunity Employer. We welcome applicants from all backgrounds and are committed to fostering an inclusive, respectful workplace. We do not discriminate on the basis of race, gender, age, disability, or any other protected characteristic. Seniority level
Seniority level
Associate Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Legal Services Referrals increase your chances of interviewing at The Phoenix Group by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified about new Information Technology Support Specialist jobs in
New York, NY . New York, NY $65,000 - $85,000 2 months ago New York City Metropolitan Area 13 hours ago New York City Metropolitan Area 1 week ago Tier 2 IT Support Technician - Field & Remote - NYC Area
IT Network O365 Support Technician: SharePoint and Azure
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$60,000.00/yr - $90,000.00/yr Direct message the job poster from The Phoenix Group VP, Technical Recruitment at The Phoenix Group
IT Support Specialist Location:
Manhattan We're looking for an IT Support Specialist with experience supporting law firms or professional services environments. In this role, you'll be the first point of contact for internal tech supportresolving user issues, maintaining firm systems, and contributing to ongoing IT projects. This is a hands-on position that blends technical troubleshooting, documentation, and end-user interaction. Key Responsibilities Provide responsive technical support to attorneys and staff in person, by phone, and through remote tools Troubleshoot and resolve software, hardware, and peripheral issues across Windows and Microsoft 365 environments Escalate and manage high-priority incidents appropriately Use documented knowledge resources to deliver consistent support Follow established IT processes while suggesting improvements where appropriate Accurately document all support activity in the ticketing system Assist with onboarding, equipment provisioning, and user training Support larger firmwide technology rollouts and improvement initiatives Maintain up-to-date knowledge of firm systems, legal software, and remote tools Required Qualifications 2+ years of helpdesk or technical support experience within a
law firm or professional services environment Strong working knowledge of Windows 10/11, Office 2016, and Microsoft 365 (Outlook, Teams, OneDrive) Hands-on experience with user account management in Active Directory Familiarity with imaging and deployment tools (e.g., Intune), mobile devices (iOS/Android), and MDM solutions Experience supporting legal-specific tools and systems (iManage, Kofax, Adobe Acrobat, Litera) preferred Exposure to VOIP systems, Zoom, WebEx, and Microsoft Teams Understanding of basic networking concepts and enterprise printing (HP) Strong documentation habits and experience working within a ticketing system Experience with VMware or virtual environments a plus Comfortable supporting a hybrid mix of Mac and Windows users The Phoenix Group Advisors is an Equal Opportunity Employer. We welcome applicants from all backgrounds and are committed to fostering an inclusive, respectful workplace. We do not discriminate on the basis of race, gender, age, disability, or any other protected characteristic. Seniority level
Seniority level
Associate Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Legal Services Referrals increase your chances of interviewing at The Phoenix Group by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified about new Information Technology Support Specialist jobs in
New York, NY . New York, NY $65,000 - $85,000 2 months ago New York City Metropolitan Area 13 hours ago New York City Metropolitan Area 1 week ago Tier 2 IT Support Technician - Field & Remote - NYC Area
IT Network O365 Support Technician: SharePoint and Azure
New York City Metropolitan Area $80,000 - $95,000 1 week ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr