Heavy Equipment Field Technician

Job DescriptionJob DescriptionField Service Technician Heavy Equipment n

Location: North Canton, Ohio
Company: Southeastern Equipment Company, Inc.
Job Type: Full-time | Non-Exempt
Effective Date: 5.15.2025
Travel: Minimal approximately 15 days per year for meetings and training
Reports To: Operations Manager or Service Manager

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NEW FIELD TRUCKS ARE ON ORDER!

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About the Rolen

Southeastern Equipment Company is seeking a skilled and motivated Field Service Technician to join our team. In this role, you'll be responsible for diagnosing, repairing, and maintaining a wide range of heavy equipment at customer job sites. This position requires a high level of mechanical aptitude, attention to detail, and a commitment to safety and customer satisfaction.

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Every day will bring new challengesfrom troubleshooting complex hydraulic or electrical systems to ensuring equipment runs safely and efficiently. If you're hands-on, resourceful, and ready to grow your career in a dynamic field environment, this is the opportunity for you.

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Why Work with Usn

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  Mission-Driven: Our goal is simplehelp our customers win

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  Core Values: Hustle, Thoughtful, Passionate, Customer-Focused

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  Supportive Culture: Team-based, respectful, and results-oriented

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  Growth Opportunities: Ongoing technical training and advancement potential

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  Stability: Join a respected name in the construction equipment industry

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Key Responsibilitiesn

Diagnose and Repair Equipment

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  Perform field repairs and maintenance in a safe, timely, and professional manner

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  Recreate and diagnose customer complaints using schematics and diagnostic tools

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  Communicate needed parts and supplies to the service and parts departments

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  Complete repairs within quoted timeframes or notify supervisor of delays

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  Maintain a clean and safe work environment, including vehicle and tools

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Documentation and Reporting

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  Complete all work orders using the 3C format (Complaint, Cause, Correction)

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  Accurately log time, parts, and materials used

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  Ensure daily notes are entered into electronic work order system

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Customer Service and Communication

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  Interact with customers professionally to explain repairs and equipment needs

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  Perform equipment inspections and suggest additional repairs if necessary

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Safety and Compliance

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  Follow all company safety policies and OSHA regulations

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  Maintain field service vehicle in compliance with DOT standards

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  Complete regular vehicle inspections and maintenance

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Team Collaboration

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  Assist with quoting and estimating repair work as needed

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  Uphold a respectful and honest communication style with customers and team members

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Qualificationsn

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  High school diploma or GED

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  2+ years of experience in diesel, agricultural, automotive, or heavy equipment repair

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  Technical degree or equivalent experience in diesel or heavy equipment

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  Ability to read electrical and hydraulic schematics

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  Welding and cutting torch experience a plus

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  Must pass or obtain DOT physical certification

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  Strong troubleshooting skills and a high level of initiative

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  Dependable, adaptable, and customer-focused

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Physical Requirementsn

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  Must regularly lift and/or move up to 50 pounds and occasionally over 100 pounds

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  Frequent standing, crawling, kneeling, climbing, and overhead lifting

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  Regular use of power tools and diagnostic equipment

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  Work includes outdoor conditions and physical inspection of large equipment

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