Southeastern Equipment Company
Heavy Equipment Field Technician
Southeastern Equipment Company, Indianapolis, Indiana, United States
Job Description
Job Description
Field Service Technician Heavy Equipment
Location: Indianapolis, Indiana Company:
Southeastern Equipment Company, Inc. Job Type:
Full-time | Non-Exempt Travel:
Minimal approximately 15 days per year for meetings and training Reports To:
Operations Manager or Service Manager NEW FIELD TRUCKS ARE ON ORDER! About the Role Southeastern Equipment Company is seeking a skilled and motivated
Field Service Technician
to join our team. In this role, you'll be responsible for diagnosing, repairing, and maintaining a wide range of heavy equipment at customer job sites. This position requires a high level of mechanical aptitude, attention to detail, and a commitment to safety and customer satisfaction. Every day will bring new challengesfrom troubleshooting complex hydraulic or electrical systems to ensuring equipment runs safely and efficiently. If you're hands-on, resourceful, and ready to grow your career in a dynamic field environment, this is the opportunity for you. Why Work with Us
Mission-Driven:
Our goal is simplehelp our customers win
Core Values:
Hustle, Thoughtful, Passionate, Customer-Focused
Supportive Culture:
Team-based, respectful, and results-oriented
Growth Opportunities:
Ongoing technical training and advancement potential
Stability:
Join a respected name in the construction equipment industry
Key Responsibilities
Diagnose and Repair Equipment Perform field repairs and maintenance in a safe, timely, and professional manner
Recreate and diagnose customer complaints using schematics and diagnostic tools
Communicate needed parts and supplies to the service and parts departments
Complete repairs within quoted timeframes or notify supervisor of delays
Maintain a clean and safe work environment, including vehicle and tools
Documentation and Reporting Complete all work orders using the 3C format (Complaint, Cause, Correction)
Accurately log time, parts, and materials used
Ensure daily notes are entered into electronic work order system
Customer Service and Communication Interact with customers professionally to explain repairs and equipment needs
Perform equipment inspections and suggest additional repairs if necessary
Safety and Compliance Follow all company safety policies and OSHA regulations
Maintain field service vehicle in compliance with DOT standards
Complete regular vehicle inspections and maintenance
Team Collaboration Assist with quoting and estimating repair work as needed
Uphold a respectful and honest communication style with customers and team members
Qualifications
High school diploma or GED
2+ years of experience in diesel, agricultural, automotive, or heavy equipment repair
Technical degree or equivalent experience in diesel or heavy equipment preferred
Ability to read electrical and hydraulic schematics
Welding and cutting torch experience a plus
Must pass or obtain DOT physical certification
Strong troubleshooting skills and a high level of initiative
Dependable, adaptable, and customer-focused
Physical Requirements
Must regularly lift and/or move up to 50 pounds and occasionally over 100 pounds
Frequent standing, crawling, kneeling, climbing, and overhead lifting
Regular use of power tools and diagnostic equipment
Work includes outdoor conditions and physical inspection of large equipment
Job Description
Field Service Technician Heavy Equipment
Location: Indianapolis, Indiana Company:
Southeastern Equipment Company, Inc. Job Type:
Full-time | Non-Exempt Travel:
Minimal approximately 15 days per year for meetings and training Reports To:
Operations Manager or Service Manager NEW FIELD TRUCKS ARE ON ORDER! About the Role Southeastern Equipment Company is seeking a skilled and motivated
Field Service Technician
to join our team. In this role, you'll be responsible for diagnosing, repairing, and maintaining a wide range of heavy equipment at customer job sites. This position requires a high level of mechanical aptitude, attention to detail, and a commitment to safety and customer satisfaction. Every day will bring new challengesfrom troubleshooting complex hydraulic or electrical systems to ensuring equipment runs safely and efficiently. If you're hands-on, resourceful, and ready to grow your career in a dynamic field environment, this is the opportunity for you. Why Work with Us
Mission-Driven:
Our goal is simplehelp our customers win
Core Values:
Hustle, Thoughtful, Passionate, Customer-Focused
Supportive Culture:
Team-based, respectful, and results-oriented
Growth Opportunities:
Ongoing technical training and advancement potential
Stability:
Join a respected name in the construction equipment industry
Key Responsibilities
Diagnose and Repair Equipment Perform field repairs and maintenance in a safe, timely, and professional manner
Recreate and diagnose customer complaints using schematics and diagnostic tools
Communicate needed parts and supplies to the service and parts departments
Complete repairs within quoted timeframes or notify supervisor of delays
Maintain a clean and safe work environment, including vehicle and tools
Documentation and Reporting Complete all work orders using the 3C format (Complaint, Cause, Correction)
Accurately log time, parts, and materials used
Ensure daily notes are entered into electronic work order system
Customer Service and Communication Interact with customers professionally to explain repairs and equipment needs
Perform equipment inspections and suggest additional repairs if necessary
Safety and Compliance Follow all company safety policies and OSHA regulations
Maintain field service vehicle in compliance with DOT standards
Complete regular vehicle inspections and maintenance
Team Collaboration Assist with quoting and estimating repair work as needed
Uphold a respectful and honest communication style with customers and team members
Qualifications
High school diploma or GED
2+ years of experience in diesel, agricultural, automotive, or heavy equipment repair
Technical degree or equivalent experience in diesel or heavy equipment preferred
Ability to read electrical and hydraulic schematics
Welding and cutting torch experience a plus
Must pass or obtain DOT physical certification
Strong troubleshooting skills and a high level of initiative
Dependable, adaptable, and customer-focused
Physical Requirements
Must regularly lift and/or move up to 50 pounds and occasionally over 100 pounds
Frequent standing, crawling, kneeling, climbing, and overhead lifting
Regular use of power tools and diagnostic equipment
Work includes outdoor conditions and physical inspection of large equipment