TEKsystems
Mortgage/Financial Loan Specialist Role Overview
The Customer Experience Specialist I serves as the primary contact for consumers after their initial licensed discussion with a loan officer. This role supports the loan origination process by ensuring efficient communication, data accuracy, and timely resolution of inquiries. Responsibilities may span multiple functions or focus within a specific channel.
Key Responsibilities
Handle high-volume inbound and outbound calls and texts with consumers
Manage a pipeline of up to 75 active loans
Perform routine data entry and validation tasks
Respond to emails, chats, and calls from consumers, employees, and authorized third parties
Monitor work queues and intervene when necessary
Preferred Skills
Knowledge of mortgage regulations
Mortgage/financial services call center experience
Exposure to customer service, financial services, or mortgage operations is ideal
Pay and Benefits The pay range is $24.00/hr. Eligibility requirements apply and benefits may include:
Medical, dental & vision
Critical Illness, Accident, and Hospital coverage
401(k) Retirement Plan with pre-tax and Roth options
Life Insurance (Voluntary Life & AD&D)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation, Sick Leave)
Workplace Type This is a fully onsite position in Pasadena, CA.
Application Deadline Anticipated close date: August 14, 2025.
About TEKsystems We help clients activate ideas and solutions to leverage new opportunities. With 80,000 employees working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia, we lead in Full-Stack Technology Services, Talent Services, and real-world applications. TEKsystems is part of Allegis Group.
We are an equal opportunity employer, considering all applications regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any characteristic protected by law.
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The Customer Experience Specialist I serves as the primary contact for consumers after their initial licensed discussion with a loan officer. This role supports the loan origination process by ensuring efficient communication, data accuracy, and timely resolution of inquiries. Responsibilities may span multiple functions or focus within a specific channel.
Key Responsibilities
Handle high-volume inbound and outbound calls and texts with consumers
Manage a pipeline of up to 75 active loans
Perform routine data entry and validation tasks
Respond to emails, chats, and calls from consumers, employees, and authorized third parties
Monitor work queues and intervene when necessary
Preferred Skills
Knowledge of mortgage regulations
Mortgage/financial services call center experience
Exposure to customer service, financial services, or mortgage operations is ideal
Pay and Benefits The pay range is $24.00/hr. Eligibility requirements apply and benefits may include:
Medical, dental & vision
Critical Illness, Accident, and Hospital coverage
401(k) Retirement Plan with pre-tax and Roth options
Life Insurance (Voluntary Life & AD&D)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation, Sick Leave)
Workplace Type This is a fully onsite position in Pasadena, CA.
Application Deadline Anticipated close date: August 14, 2025.
About TEKsystems We help clients activate ideas and solutions to leverage new opportunities. With 80,000 employees working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia, we lead in Full-Stack Technology Services, Talent Services, and real-world applications. TEKsystems is part of Allegis Group.
We are an equal opportunity employer, considering all applications regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any characteristic protected by law.
#J-18808-Ljbffr