Aden
Join to apply for the
Customer Success Lead
role at
Aden Join to apply for the
Customer Success Lead
role at
Aden This range is provided by Aden. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$80,000.00/yr - $120,000.00/yr Hi there , glad that you found us! I hope that this page explains what we do pretty well. Feel free to reach out to us if there is anything unclear.
Aden is an AI-native, multi-agent ERP platform designed for operations leaders to unify their business systems, streamline processes, and automate mission-critical workflows and tasks. Highly customizable and rapidly deployable, Aden enhances operational performance and expands team capacity through declarative tooling, services, and intelligent AI agents.
Currently, Aden helps over dozens of operationally-focused businesses, including supply chain control towers of major global corporations, IT departments of major financial institutions, and other high-impact companies, elevate their efficiency, automate workflows, and scale beyond manual operations.
Your mission is to play critical role in establishing a scalable Success function to ensure client success and expansion to accelerate Aden’s growth and impact on our customers.
We need a process-driven, customer-centric CSM to lead new client implementations and stand up the Success processes needed to empower our customers.
Responsibilities
Run customer implementation meetings, including kickoff and go live/training sessions Design and build Project Management guide, Initial Setup Guide, kickoff deck, and other needed resources for all customer implementations Collaborate cross functionally with Sales to scope one-time implementation fees and upsell opportunities and Solution Architects for onboarding alignment & project management Ensure continued customer and internal alignment with implementation plan, including time-management and change-fees if initial scope exceeded Design customer health check / check in process Manage annual renewal process
Experience
5+ years in customer-facing roles, 3+ in similar CSM or implementation roles leading customer projects Strong communication, collaboration, negotiation, conflict resolution, and presentation skills. Proven experience engaging customers Project management, SOW development and tracking, billable utilization management Expertise in building and streamlining processes, especially cross functionally and for software implementations Collaboration with Sales, Product, and Engineering to drive customer impact + growth
Personal Characteristics
Process-driven. You’re a systems-level thinker and can build and streamline processes Ownership mentality. You take initiative and responsibility; love accountability + growth Communicator. You’re an excellent communicator: clear, concise, and compelling Problem Solver. You think critically and creatively to solve customers’ problems Adaptable. You’re self-sufficient, self-aware, resourceful; bring structure to ambiguity Curious. You have a growth mindset and spirit of experimentation, a lifelong learner Entrepreneurial. You thrive in a nimble, lean, unstructured, fast-paced startup
Compensation
Competitive compensation, including company-performance-based bonuses Shared company vehicle Daily lunches covered Medical, dental and vision healthcare coverage Play a critical role in a high growth business in a dynamic industry
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Other Industries Software Development Referrals increase your chances of interviewing at Aden by 2x Get notified about new Customer Success Lead jobs in
San Francisco, CA . San Francisco, CA $300,000.00-$355,000.00 2 weeks ago San Francisco, CA $120,000.00-$160,000.00 1 day ago San Francisco, CA $139,200.00-$174,000.00 3 days ago Enterprise Customer Success Manager, AMER
San Francisco, CA $120,000.00-$160,000.00 4 days ago San Francisco, CA $65,000.00-$80,000.00 2 weeks ago San Francisco, CA $350,000.00-$420,000.00 2 weeks ago San Francisco, CA $180,000.00-$230,000.00 2 months ago San Francisco, CA $160,000.00-$200,000.00 3 weeks ago San Francisco, CA $80.00-$150.00 7 months ago San Francisco, CA $100,000.00-$160,000.00 2 months ago San Francisco, CA $40,000.00-$80,000.00 4 months ago San Francisco, CA $105,000.00-$120,000.00 1 day ago San Francisco, CA $147,000.00-$280,900.00 4 days ago San Francisco, CA $125,000.00-$150,000.00 2 months ago San Francisco, CA $100,100.00-$180,000.00 1 day ago San Francisco, CA $123,100.00-$154,200.00 3 days ago San Ramon, CA $105,000.00-$135,000.00 2 weeks ago San Francisco, CA $100,000.00-$160,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Customer Success Lead
role at
Aden Join to apply for the
Customer Success Lead
role at
Aden This range is provided by Aden. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$80,000.00/yr - $120,000.00/yr Hi there , glad that you found us! I hope that this page explains what we do pretty well. Feel free to reach out to us if there is anything unclear.
Aden is an AI-native, multi-agent ERP platform designed for operations leaders to unify their business systems, streamline processes, and automate mission-critical workflows and tasks. Highly customizable and rapidly deployable, Aden enhances operational performance and expands team capacity through declarative tooling, services, and intelligent AI agents.
Currently, Aden helps over dozens of operationally-focused businesses, including supply chain control towers of major global corporations, IT departments of major financial institutions, and other high-impact companies, elevate their efficiency, automate workflows, and scale beyond manual operations.
Your mission is to play critical role in establishing a scalable Success function to ensure client success and expansion to accelerate Aden’s growth and impact on our customers.
We need a process-driven, customer-centric CSM to lead new client implementations and stand up the Success processes needed to empower our customers.
Responsibilities
Run customer implementation meetings, including kickoff and go live/training sessions Design and build Project Management guide, Initial Setup Guide, kickoff deck, and other needed resources for all customer implementations Collaborate cross functionally with Sales to scope one-time implementation fees and upsell opportunities and Solution Architects for onboarding alignment & project management Ensure continued customer and internal alignment with implementation plan, including time-management and change-fees if initial scope exceeded Design customer health check / check in process Manage annual renewal process
Experience
5+ years in customer-facing roles, 3+ in similar CSM or implementation roles leading customer projects Strong communication, collaboration, negotiation, conflict resolution, and presentation skills. Proven experience engaging customers Project management, SOW development and tracking, billable utilization management Expertise in building and streamlining processes, especially cross functionally and for software implementations Collaboration with Sales, Product, and Engineering to drive customer impact + growth
Personal Characteristics
Process-driven. You’re a systems-level thinker and can build and streamline processes Ownership mentality. You take initiative and responsibility; love accountability + growth Communicator. You’re an excellent communicator: clear, concise, and compelling Problem Solver. You think critically and creatively to solve customers’ problems Adaptable. You’re self-sufficient, self-aware, resourceful; bring structure to ambiguity Curious. You have a growth mindset and spirit of experimentation, a lifelong learner Entrepreneurial. You thrive in a nimble, lean, unstructured, fast-paced startup
Compensation
Competitive compensation, including company-performance-based bonuses Shared company vehicle Daily lunches covered Medical, dental and vision healthcare coverage Play a critical role in a high growth business in a dynamic industry
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Other Industries Software Development Referrals increase your chances of interviewing at Aden by 2x Get notified about new Customer Success Lead jobs in
San Francisco, CA . San Francisco, CA $300,000.00-$355,000.00 2 weeks ago San Francisco, CA $120,000.00-$160,000.00 1 day ago San Francisco, CA $139,200.00-$174,000.00 3 days ago Enterprise Customer Success Manager, AMER
San Francisco, CA $120,000.00-$160,000.00 4 days ago San Francisco, CA $65,000.00-$80,000.00 2 weeks ago San Francisco, CA $350,000.00-$420,000.00 2 weeks ago San Francisco, CA $180,000.00-$230,000.00 2 months ago San Francisco, CA $160,000.00-$200,000.00 3 weeks ago San Francisco, CA $80.00-$150.00 7 months ago San Francisco, CA $100,000.00-$160,000.00 2 months ago San Francisco, CA $40,000.00-$80,000.00 4 months ago San Francisco, CA $105,000.00-$120,000.00 1 day ago San Francisco, CA $147,000.00-$280,900.00 4 days ago San Francisco, CA $125,000.00-$150,000.00 2 months ago San Francisco, CA $100,100.00-$180,000.00 1 day ago San Francisco, CA $123,100.00-$154,200.00 3 days ago San Ramon, CA $105,000.00-$135,000.00 2 weeks ago San Francisco, CA $100,000.00-$160,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr