Vultron
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Customer Success Manager
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Vultron Continue with Google Continue with Google Join to apply for the
Customer Success Manager
role at
Vultron About Vultron
Vultron is bringing the power of modern artificial intelligence and large language models to the government proposal development process. As an early pioneer member of the team, you'll be part of a transformative company from its early stages. About Vultron
Vultron is bringing the power of modern artificial intelligence and large language models to the government proposal development process. As an early pioneer member of the team, you'll be part of a transformative company from its early stages.
Exceptional Market Demand: Secured significant contracts with government and defense contractors worldwide.
World-Class Team: Former Anduril, Robinhood, Google, Amazon, Department of Defense, Meta, Airbnb, Dropbox, etc. The founding team includes early members at $1B startups in the defense sector.
Competitive Compensation: Above-market compensation and equity offerings.
Role Overview
As a Customer Success Manager (CSM) at Vultron, you'll ensure our clients achieve maximum value from our AI-powered proposal platform. You'll serve as the primary point of contact for a portfolio of accounts, guiding them from implementation through their entire customer journey. This role requires a unique blend of technical aptitude, project management skills, and federal contracting knowledge to help our customers transform their proposal development processes.
Key Responsibilities
Customer Onboarding & Implementation: Design and execute implementation plans that ensure rapid time-to-value for new customers Strategic Account Management: Develop deep relationships with key stakeholders and serve as their trusted advisor for federal proposal development Adoption & Value Realization: Proactively identify opportunities to drive platform usage and help customers realize the full ROI of the Vultron platform Churn Prevention & Expansion: Identify risks early and develop mitigation strategies; uncover opportunities for account growth and expansion Voice of Customer: Gather feedback and insights to inform product development and company strategy Best Practices: Create and share best practices, templates, and workflows to help customers optimize their proposal development process Success Metrics: Track and report on key customer health metrics, including adoption, engagement, and satisfaction
Required Qualifications
5+ years of experience in customer success, account management, or similar client-facing roles, preferably in SaaS Strong project management skills with the ability to lead complex implementations Excellent communication and presentation skills, with the ability to engage at all levels of an organization Problem-solving mindset and ability to translate customer needs into actionable solutions Basic understanding of AI/ML concepts and ability to explain technical concepts to non-technical audiences Bachelor's degree or equivalent experience
Preferred Qualifications
Experience with federal contracting, proposal development, or government procurement processes Background in AI, natural language processing, or related technologies Knowledge of enterprise software implementation best practices Experience in a high-growth startup environment Certifications in Customer Success (e.g., SuccessCOACHING, Gainsight Pulse+ etc.)
Benefits & Perks
Competitive base salary plus performance-based compensation Equity in a fast-growing AI startup Comprehensive health, dental, and vision insurance Flexible PTO policy Remote-friendly work environment with quarterly team meetups Professional development and wellness budget The opportunity to shape the future of federal contracting through AI innovation
Location
San Francisco Bay Area. Onsite 4-5 days a week in our SF office.
Vultron is committed to building a diverse team and creating an inclusive environment for all employees. We encourage candidates from all backgrounds to apply. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Other Industries Software Development Referrals increase your chances of interviewing at Vultron by 2x Sign in to set job alerts for “Customer Success Manager” roles.
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Customer Success Manager
role at
Vultron Continue with Google Continue with Google Join to apply for the
Customer Success Manager
role at
Vultron About Vultron
Vultron is bringing the power of modern artificial intelligence and large language models to the government proposal development process. As an early pioneer member of the team, you'll be part of a transformative company from its early stages. About Vultron
Vultron is bringing the power of modern artificial intelligence and large language models to the government proposal development process. As an early pioneer member of the team, you'll be part of a transformative company from its early stages.
Exceptional Market Demand: Secured significant contracts with government and defense contractors worldwide.
World-Class Team: Former Anduril, Robinhood, Google, Amazon, Department of Defense, Meta, Airbnb, Dropbox, etc. The founding team includes early members at $1B startups in the defense sector.
Competitive Compensation: Above-market compensation and equity offerings.
Role Overview
As a Customer Success Manager (CSM) at Vultron, you'll ensure our clients achieve maximum value from our AI-powered proposal platform. You'll serve as the primary point of contact for a portfolio of accounts, guiding them from implementation through their entire customer journey. This role requires a unique blend of technical aptitude, project management skills, and federal contracting knowledge to help our customers transform their proposal development processes.
Key Responsibilities
Customer Onboarding & Implementation: Design and execute implementation plans that ensure rapid time-to-value for new customers Strategic Account Management: Develop deep relationships with key stakeholders and serve as their trusted advisor for federal proposal development Adoption & Value Realization: Proactively identify opportunities to drive platform usage and help customers realize the full ROI of the Vultron platform Churn Prevention & Expansion: Identify risks early and develop mitigation strategies; uncover opportunities for account growth and expansion Voice of Customer: Gather feedback and insights to inform product development and company strategy Best Practices: Create and share best practices, templates, and workflows to help customers optimize their proposal development process Success Metrics: Track and report on key customer health metrics, including adoption, engagement, and satisfaction
Required Qualifications
5+ years of experience in customer success, account management, or similar client-facing roles, preferably in SaaS Strong project management skills with the ability to lead complex implementations Excellent communication and presentation skills, with the ability to engage at all levels of an organization Problem-solving mindset and ability to translate customer needs into actionable solutions Basic understanding of AI/ML concepts and ability to explain technical concepts to non-technical audiences Bachelor's degree or equivalent experience
Preferred Qualifications
Experience with federal contracting, proposal development, or government procurement processes Background in AI, natural language processing, or related technologies Knowledge of enterprise software implementation best practices Experience in a high-growth startup environment Certifications in Customer Success (e.g., SuccessCOACHING, Gainsight Pulse+ etc.)
Benefits & Perks
Competitive base salary plus performance-based compensation Equity in a fast-growing AI startup Comprehensive health, dental, and vision insurance Flexible PTO policy Remote-friendly work environment with quarterly team meetups Professional development and wellness budget The opportunity to shape the future of federal contracting through AI innovation
Location
San Francisco Bay Area. Onsite 4-5 days a week in our SF office.
Vultron is committed to building a diverse team and creating an inclusive environment for all employees. We encourage candidates from all backgrounds to apply. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Other Industries Software Development Referrals increase your chances of interviewing at Vultron by 2x Sign in to set job alerts for “Customer Success Manager” roles.
Continue with Google Continue with Google Continue with Google Continue with Google San Francisco, CA $120,000 - $160,000 2 days ago San Francisco, CA $65,000 - $80,000 2 weeks ago Enterprise Customer Success Manager, AMER
San Francisco, CA $100,100.00 - $180,000.00 1 day ago San Francisco, CA $105,000.00 - $120,000.00 2 days ago San Francisco, CA $142,000.00 - $177,500.00 2 weeks ago San Francisco, CA $90,000.00 - $150,000.00 3 weeks ago San Francisco, CA $80.00 - $150.00 7 months ago San Francisco, CA $15,000.00 - $95,000.00 2 weeks ago San Francisco, CA $125,000.00 - $150,000.00 2 months ago San Francisco, CA $100,000.00 - $160,000.00 2 months ago San Francisco, CA $202,700.00 - $293,900.00 1 day ago San Francisco, CA $100,000.00 - $160,000.00 2 weeks ago Customer Success Manager (Social, Remote)
San Francisco, CA $75,000.00 - $85,000.00 2 days ago Senior Customer Success Manager, Uber Transit
San Ramon, CA $105,000 - $135,000 2 weeks ago San Francisco, CA $140,000 - $190,000 7 months ago San Francisco, CA $80,000 - $120,000 7 months ago San Francisco, CA $95,000 - $115,000 1 month ago San Francisco, CA $140,000 - $200,000 1 day ago Customer Success Manager - India (Remote)
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr