EquisHomes
Key Responsibilities:
Customer Interaction: - Respond to customer inquiries via phone, email, and chat - Resolve customer complaints in a professional manner - Provide accurate product and service information
Issue Resolution: - Troubleshoot common issues and follow up to ensure resolution - Escalate complex issues to appropriate departments when necessary - Document customer interactions and feedback in our CRM system
Customer Relationship: - Build sustainable relationships and trust with customer accounts - Identify and assess customers' needs to achieve satisfaction - Collaborate with team members to enhance procedures and improve customer experience
Requirements and Skills:
Education: - High school diploma or equivalent required - Additional education or training in a relevant field is a plus Experience: - Proven customer support experience or experience in a similar role - Familiarity with CRM systems and practices Skills: - Excellent communication and interpersonal skills - Strong problem-solving abilities and attention to detail - Ability to multitask and manage time effectively - Basic computer proficiency and familiarity with CRM or ticketing systems
What We Offer:
Competitive Salary:$33,720 - $63,769 annually (full-time) or $16 - $28 per hour, based on experience and qualifications Comprehensive Benefits: - Health, dental, and vision insurance - Paid Time Off (PTO) and sick leave - 401(k) plan with matching contributions
Ideal Candidate:
Customer-focused:Prioritizes customer satisfaction and provides proactive solutions Team player: Collaborates with team members to share insights and develop better processes Adaptable: Able to handle high-pressure situations calmly and adjust to change
Customer Interaction: - Respond to customer inquiries via phone, email, and chat - Resolve customer complaints in a professional manner - Provide accurate product and service information
Issue Resolution: - Troubleshoot common issues and follow up to ensure resolution - Escalate complex issues to appropriate departments when necessary - Document customer interactions and feedback in our CRM system
Customer Relationship: - Build sustainable relationships and trust with customer accounts - Identify and assess customers' needs to achieve satisfaction - Collaborate with team members to enhance procedures and improve customer experience
Requirements and Skills:
Education: - High school diploma or equivalent required - Additional education or training in a relevant field is a plus Experience: - Proven customer support experience or experience in a similar role - Familiarity with CRM systems and practices Skills: - Excellent communication and interpersonal skills - Strong problem-solving abilities and attention to detail - Ability to multitask and manage time effectively - Basic computer proficiency and familiarity with CRM or ticketing systems
What We Offer:
Competitive Salary:$33,720 - $63,769 annually (full-time) or $16 - $28 per hour, based on experience and qualifications Comprehensive Benefits: - Health, dental, and vision insurance - Paid Time Off (PTO) and sick leave - 401(k) plan with matching contributions
Ideal Candidate:
Customer-focused:Prioritizes customer satisfaction and provides proactive solutions Team player: Collaborates with team members to share insights and develop better processes Adaptable: Able to handle high-pressure situations calmly and adjust to change