Kyyba
Job Description
Position Responsibilities:
• Maintain, patch and update CISCO Meraki devices across the enterprise.
• Open ServiceNow tickets to track issues as needed and lead the troubleshooting effort.
• Coordinate with vendors and business teams to ensure timely resolution of issues.
• Engage other Client employees and vendors to troubleshoot and resolve wireless network issues.
• Escalate problems to other system support personnel and management when a problem is not easily identified and/or corrected in a timely manner.
• Resolve requests within SLA while providing the highest level of customer service.
• Follow up with customers to ensure proper resolution.
• Gain feedback from customers about service provided.
• Provide regular reports on WAP uptime, issues, etc. and other reports as requested.
• Run ServiceNow reports as required or requested.
• Work with management to continuously improve the WiFi support process.
Qualifications & Skills Required: • Experience supporting Meraki devices in a remote environment. • At least 1 year working with Meraki/Cisco Umbrella software. • Prior Cisco WLAN support experience. • Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc. • Hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11n/ac wireless. • Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers • Experience installing and troubleshooting WiFi networks. • Strong customer relationship focus. • Detail oriented with the ability to work independently and remotely. • Excellent oral, written, and interpersonal communication. • History of performing well under pressure. • Detail oriented and well organized with the ability to multitask. • Experience with the ServiceNow ticketing system a plus. • CCNA and Network+ certifications highly preferred. Education and Certifications • Bachelor's degree in computer science or related field OR an associate degree in computer science or related field with relevant work experience. • CISCO Certifications preferred. About Kyyba: Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances. At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development. Disclaimer: Kyyba is an Equal Opportunity Employer. Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need. Rewards: Medical, dental, vision 401k Term life Voluntary life and disability insurance Optional Pre-paid legal plan Optional Identity theft plan Optional Medical and dependent FSA Work-visa sponsorship Opportunity for advancement Long-term assignment with opportunity for hire by client
SELECT AWARDS
An INC 5000 company for 10 years Corp! Michigan Economic Bright Spots Crain's Detroit Business Top Staffing Service Companies in Detroit TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions Best of MichBusiness winner in HR Wizards & Partnerships Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest 101 Best & Brightest Companies to Work for in Michigan
Qualifications & Skills Required: • Experience supporting Meraki devices in a remote environment. • At least 1 year working with Meraki/Cisco Umbrella software. • Prior Cisco WLAN support experience. • Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc. • Hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11n/ac wireless. • Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers • Experience installing and troubleshooting WiFi networks. • Strong customer relationship focus. • Detail oriented with the ability to work independently and remotely. • Excellent oral, written, and interpersonal communication. • History of performing well under pressure. • Detail oriented and well organized with the ability to multitask. • Experience with the ServiceNow ticketing system a plus. • CCNA and Network+ certifications highly preferred. Education and Certifications • Bachelor's degree in computer science or related field OR an associate degree in computer science or related field with relevant work experience. • CISCO Certifications preferred. About Kyyba: Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances. At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development. Disclaimer: Kyyba is an Equal Opportunity Employer. Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need. Rewards: Medical, dental, vision 401k Term life Voluntary life and disability insurance Optional Pre-paid legal plan Optional Identity theft plan Optional Medical and dependent FSA Work-visa sponsorship Opportunity for advancement Long-term assignment with opportunity for hire by client
SELECT AWARDS
An INC 5000 company for 10 years Corp! Michigan Economic Bright Spots Crain's Detroit Business Top Staffing Service Companies in Detroit TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions Best of MichBusiness winner in HR Wizards & Partnerships Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest 101 Best & Brightest Companies to Work for in Michigan