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The Account Director is responsible for the overall strategic direction and leadership within the client account. This position leads a team of skilled trades professionals by administering the maintenance program account comprised of a multi-building portfolio of suburban, class A, life sciences properties.
Within life sciences environments and due to the critical nature, all work is centered around no unplanned downtime, highly proficient communications (electronic, email, text, phone), good documentation practices (GDP), and detailed job planning/execution following SOP’s/MOP’s.
Job Responsibilities
- Provide onsite management to Engineering team of approximately 17 by monitoring performance, providing training (safety and job skills), and mentoring for employee development.
- Payroll Administration including reviews and approves employees’ timecards weekly.
- Develop reporting for each site to include:
- Provide monthly reports to executive leadership.
- Develop, implement, and present KPIs using customized work order system reporting.
- Create and improve a shared drive/files to include live updates if desired.
- Communicates effectively by attending weekly meetings and maintaining continuous discussions with client for proper management of the account, facilities, and asset operations.
- Ensure Administrative responsibilities are kept up to date including continuous improvement of the work order system with subordinate team.
- Work planning and scheduling oversight in a critical environment to align with Client validation requirements for PM’s, CM’s and Contractors. Work order management system tasks and schedules evaluation and improvement and addition, removal, and organization of attachments, equipment, and site information.
- Quickly respond to emergencies and ensure swift and decisive actions to correct issues, mitigate risks, protect personnel, and minimize operational disruptions. Take proactive measures to ensure proper response.
- Provide remote or on-site support as needed.
- Develop, implement, and standardize documents such as methods of procedure, reports, schedules, and standard operating procedures to ensure safety, compliance, optimal efficiency, and effective operations.
- MOP examples: Electrical, high-impact systems, and natural gas shutdowns. Determined by Client and UG2.
- SOP examples: Loss of power, fire alarm impairment, system operation and sequencing, preventative maintenance, CMMS, BMS, system training signoffs, emergency response, winterization, hurricane preparation and response, on-call instructions, and other procedures determined by Client and UG2.
- Customizes site specific playbooks from corporate template.
- Assist Sr Director of Operations on implementing/updating/standardizing Key Performance Indicator’s (KPI’s). Supports employees achieving Service Level Agreements (SLA’s).
- Implement the on-call emergency process.
- Track and record all billable and non-billable time and expenses.
- Executes, administers, and creates purchase orders for supplies and contracted services.
- Drives safety performance with subordinate team by implementation of safety programs with the assistance of Safety Management maintaining compliance.
- Assist Safety Management by coordinating HIPO training implementation through internal or 3rd party resources.
- Coordinates and shares best practices from internal and external sources.
- Performs QA checks with subordinate management team and documents to a standard format.
- Oversee subordinate team to recruit, mentor, counsel, and train engineers, technicians, and supervisory staff, ensuring they are well-versed in industry best practices.
- Perform and oversee annual evaluations for each employee.
- Tracking of employee goals and providing education, professional development, and resources.
- Mentor employees to strengthen administrative and technical abilities, including understanding the BMS, CMMS, building systems, drawings and schematics, preventative and corrective maintenance, SOP and MOP writing, proper emailing, and incident reporting.
- Maintain regular weekly/biweekly/monthly/quarterly client and internal team meeting schedules.
- Reviews, interprets, and communicates effectively through monthly and quarterly reporting from company template reporting incorporating specific KPI’s and SLA’s.
- Act as a key point of contact for Client and UG2 facilities leadership and always remain available.
- Develop/maintain trusted and professional relationships.
- Engage with all leaders and stakeholders.
- Engage with all employees organizationally as needed.
- Engage with customers and clients.
- Bachelor’s degree preferably in Engineering, Facilities Management, or similar technical degree with 10+ years related experience and/or training, or equivalent combination of education and experience.
- Extensive knowledge in facilities electrical, plumbing, and mechanical systems is preferred with a relevant trade certificate in mechanical, electrical or HVAC.
- Knowledge in Computerized Maintenance Management Systems (CMMS)
- Must be skilled at determining and managing multiple priorities.
- Demonstrated ability to exercise critical thinking and deductive reasoning.
- Proficiency working with computers and software such as Microsoft Office 365 (including Word, Excel, Microsoft Teams, and PowerPoint etc.)
- Strong focus on customer satisfaction and relationship development
- Ability to read, analyze, and interpret equipment O&M manuals, professional journals, technical procedures, and be familiar with governmental regulations.
- Ability to write reports, business correspondence, SOP’s, and MOP’s
- Ability to effectively communicate and present information, and respond to questions from direct reports, clients, and vendors.
- The role requires the ability to lift up to 50 pounds, climb ladders, work in tight spaces, and perform physical labor related to maintenance and repair.
- The noise level in the work environment is usually moderate to loud.
- Possible frequent exposure to moving mechanical parts and risk of electrical shock. Occasional exposure to wet and/or humid conditions; high, precarious places and outside weather conditions.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Availability to respond to after-hours emergencies as necessary.
At UG2, a leader in facility services, we are committed to innovation, excellence, and client satisfaction. We are committed to developing the strongest customer relationships and the highest service delivery benchmarks in the marketplace.
Founded in 2012, UG2 is privately held and headquartered in Boston, Massachusetts. We also have regional offices in Chicago, Washington, D.C., New York City, West Palm Beach, Los Angeles, Sunnyvale, and Dallas.
Additional Requirements
UG2, LLC employees are expected to meet performance standards and adhere to company policies, rules, and procedures as outlined in the Employee Handbook or communicated by other means. This job description provides a general overview of the position's nature and responsibilities, which are subject to change, modification, and addition as required by management. Employees must follow supervisory instructions and may be asked to perform additional duties or engage in cross-training to ensure departmental efficiency. It's important to note that this job description does not constitute an employment contract between UG2, LLC and its employees.
Seniority level
Seniority level
Director
Employment type
Employment type
Full-time
Job function
Job function
Sales and Business DevelopmentIndustries
Facilities Services
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