Duties include:
· Responsible for short and long term planning and the management of the Rooms Operations
· Assist with the oversight of the Food & Beverage division
· Develop and recommend the budget, marketing plans and objectives and manages within those approved plans
· Direct and oversee development of employees
· Hire, train, empower, coach and counsel, performance and salary reviews
· Cover and support in Front Office and Housekeeping Operations as needed
· Drive Hotel Metrics and Financial targets
· Oversee and support the implementation of the payroll, reports, forecasts, inventory and budget for food and beverage/rooms operations
· Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
· Implement procedures to increase guest and associate satisfaction
· Maintaining Hyatt standards of service and ensure their implementation
· Maintain communications with Corporate Staff
· Coach and counsel employees to reflect Hyatt service standards and procedures
The salary range for this position is $76,700 - $115,300
Hyatt is an Equal Employment Opportunity Employer for individuals with Disabilities and Veterans.
Qualifications:
· Prior hotel front office experience required.
· Prior leadership experience.
· Minimum of 4 years' experience working in a fast-paced environment.
· Strong communication and leadership skills.
Duties include:
· Responsible for short and long term planning and the management of the Rooms Operations
· Assist with the oversight of the Food & Beverage division
· Develop and recommend the budget, marketing plans and objectives and manages within those approved plans
· Direct and oversee development of employees
· Hire, train, empower, coach and counsel, performance and salary reviews
· Cover and support in Front Office and Housekeeping Operations as needed
· Drive Hotel Metrics and Financial targets
· Oversee and support the implementation of the payroll, reports, forecasts, inventory and budget for food and beverage/rooms operations
· Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
· Implement procedures to increase guest and associate satisfaction
· Maintaining Hyatt standards of service and ensure their implementation
· Maintain communications with Corporate Staff
· Coach and counsel employees to reflect Hyatt service standards and procedures
The salary range for this position is $76,700 - $115,300
Hyatt is an Equal Employment Opportunity Employer for individuals with Disabilities and Veterans.
Qualifications:
· Prior hotel front office experience required.
· Prior leadership experience.
· Minimum of 4 years' experience working in a fast-paced environment.
· Strong communication and leadership skills.
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