Associate Membership Director

Careers by Empowering Futures, Building Communities

Imagine going to work each day knowing that your efforts positively impact individuals and communities. As a global movement and the nation’s leading nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility, the YMCA of Greater San Francisco offers more than just a job—we offer a career with a future and the opportunity to make a lasting difference in your community. At the Y, you can uncover your passion and build a lifelong career addressing some of the nation’s most pressing social issues.

Our Organizational Culture

At the YMCA of Greater San Francisco , we are committed to demonstrating values that aim to building strong communities where you can Be , Belong and Become. With Truth & Courage , we strive to understand and act on individual and societal truths. We ensure a safe and inclusive environment with Authenticity & Accessibility , allowing everyone to participate according to their needs. Our approach is Dependable & Creative , as we respond to community needs through strong partnerships. Above all, we embody Dignity & Empathy , treating everyone with respect and compassion, and recognizing the inherent dignity in all individuals.

Position Summary

Under the guidance of the Membership Director, the Associate Membership Director oversees programs, supervises team members, and provides operational support within the Membership Department. This role manages daily operations, supports team performance, and helps implement strategic plans. Responsibilities include supervising and supporting the Y Kids program, engaging with members at the front desk and on the Wellness floor, providing tours, and supporting membership sales while ensuring a safe, welcoming environment for all. The Associate Membership Director also helps deliver high-quality activities for children ages 12 weeks to 18 years, builds positive relationships with families and caregivers, and serves as a role model for youth and staff in alignment with YMCA values.

• Support the Membership Director in addressing complex on-site member concerns and supervising membership team members. Understand all aspects of the membership role and front desk responsibilities.
• Provide front desk support as needed, building strong, positive relationships with members and team members.
• Help the membership team achieve key performance indicators (KPIs) and other departmental goals.
• Assist the Membership Director with complex member concerns, business operations, and team leadership.

Y Kids and Youth Programs:

• Manage the daily operations of Y Kids, including staff scheduling, timecards, participant and caregiver interactions, program development, and special events as needed. Maintain a safe, clean space and build positive relationships with all participants, their families, and branch members.
• Analyze data from Y Kids, including attendance trends, to make informed recommendations for staffing and program improvements.
• Monitor data and the performance of all youth programs in the facility to support decision-making.
• Communicate proactively and respectfully with caregivers and team members to ensure smooth operations.
• Ensure Y Kids and youth team members complete all required training and provide equitable care and support to all children.
• Support the Membership Director in developing and implementing new youth programs that engage families and strengthen the branch community.

General:

• Participate in site, department, branch, and association events.
• Respond positively to feedback and accept constructive guidance from supervisors.
• Complete all required ADP LMS safety training and Y-USA e-Learning before the first scheduled shift.
• Attend and/or lead team meetings and training sessions as required.

Qualifications

• Must be at least 21 years of age
• High school diploma or equivalent required
• Must be available to work weekends and flexible hours to support program schedules; schedule will include at least one weekend day per week
• Minimum of 2 years of experience working directly with youth
• Minimum of 2 years of supervisory experience
• Strong organizational, interpersonal, and verbal and written communication skills
• Proficiency with Outlook, Excel, and Word
• YMCA-approved CPR/First Aid certification (required within 90 days of hire)
• Ability to successfully pass a fingerprint-based background check

Preferred Qualifications

• Bachelor’s degree or equivalent
• Bilingual skills in Spanish

Work Environment & Physical Demands

Employees must be able to perform the essential functions of this role, with or without reasonable accommodations related to physical, visual, or auditory abilities. All employees working with the YMCA have a responsibility for the care and supervision of minors. Fingerprints will be collected upon hire and submitted to the Association Office Human Resources Department prior to the first day of work.

Disclaimers

• Must successfully complete a background screening, including criminal and employment verification. Some positions may also require a credit check.
• All duties and responsibilities are essential job functions subject to reasonable accommodation. The YMCA of Greater San Francisco promotes an equal employment opportunity workplace, which includes reasonable accommodation for otherwise qualified disabled applicants and employees. Please contact your manager if you have any questions about this policy or these job duties.
• This job description may not be all-inclusive, and employees are expected to perform other duties as assigned by management. Job descriptions and duties may be modified by management as needed.
• Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider qualified applicants with arrest and conviction records for employment.

Salary Description

The Associate Membership Director position offers a compensation range of $68,640 – $70,000 per year.This rate is based on salary benchmarking for similar roles and is aligned with grant fund approvals and requirements for the position.