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RadiFi Credit Union is seeking a Credit Card Services Specialist to be responsible for providing support for the credit union's credit card program, ensuring accurate processing, exceptional member service, and adherence to all regulatory and compliance standards. This role serves as a key point of contact for both internal staff and members regarding credit card inquiries, disputes, transactions, fraud monitoring, and account maintenance.
This position works collaboratively with departments such as Retail Branches, Lending, Fraud, and Finance to ensure a seamless and secure credit card experience. Monitor a variety of credit card reports from various sources and systems.
Location: Park Street Branch; 562 Park St., Jacksonville, FL 32204
Status: Full-time (approximately 40 hours per week)
Major Duties And Responsibilities
- Process new credit card applications, limit increases, and account maintenance requests accurately and efficiently.
- Monitor credit card transaction activity and reports for anomalies, declines, or fraud indicators.
- Assist with card reissues, lost/stolen card processing, PIN changes, and balance transfers.
- Collaborate with card processor/vendor to manage file transmissions, system issues, and card platform updates
- Serve as a subject matter expert for all credit card-related member inquiries.
- Handle escalated questions and resolve member concerns related to payments, balances, authorizations, and fees.
- Support members in navigating digital card tools, such as mobile wallet setup, alerts, and transaction controls.
- Process credit card disputes in accordance with Visa/Mastercard rules and regulatory guidelines (e.g., Reg Z, Reg E).
- Coordinate with fraud services teams on chargebacks, investigations, and resolution of fraudulent activity.
- Track dispute timelines and ensure deadlines for member notifications and chargeback filings are met.
- Ensure compliance with internal policies, card network rules, and federal regulations.
- Assist in preparing reports related to card activity, fraud trends, delinquency, and performance metrics.
- Maintain accurate records and documentation for audits and examinations.
- Identify process inefficiencies and recommend improvements to enhance member experience and operational accuracy.
- Participate in product testing and upgrades to ensure system integrity and user-friendly design.
- Collaborate with marketing and lending teams on credit card promotions and campaigns.
- Perform other job-related duties as assigned.
Experience
Minimum of six (6) months experience in credit card servicing, banking operations, or financial services is required .
Education/Certifications/Licenses
A high school education or GED is required; college degree preferred.
Interpersonal Skills
Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills
- Working knowledge of credit card systems, core banking platforms, and card network rules.
- Strong interpersonal and communication skills with a focus on member service.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Familiarity with regulatory requirements such as Reg Z (Truth in Lending), Reg E, and UDAAP.
Physical Requirements
Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing/descending stairs in an emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must by capable of regular, reliable, and timely attendance.
Must be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on confidential matters.
Working Conditions
The noise level in the work environment is usually moderate.
Acknowledgment
Nothing in the position description restricts managements right to assign or reassign duties and responsibilities to this job at any time.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This Job description is not a contract and should not be constructed as a guarantee of employment for any period of time.
We are an Equal Opportunity Employer and do not discriminate against employees or applicants based on race color, religion, sex/gender, national origin, disability, age, or any other category protected by law.
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Finance and Sales-
Industries
Banking
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