Office Manager

Job Type
Full-time
Description
This is a full-time, direct placement role at CKP Heating and Cooling.
Job Title: HVAC Office Manager
Company: CKP Heating C Cooling LLC
Position Overview:
We are seeking a motivated and organized HVAC Office Manager/Service Dispatcher to join our team. This role is critical to ensuring smooth day-to-day operations by managing office activities, coordinating service calls, and supporting our technicians. The ideal candidate will have strong communication skills, a knack for problem-solving, and an interest in helping customers with their HVAC service needs.
Key Responsibilities:
•Office Management: Oversee daily office operations, including answering phones, responding to emails, and managing appointments.
•Service Dispatching: Coordinate technician schedules for service calls, ensuring efficient routing and timely arrival at customer locations.
•Customer Interaction: Provide exceptional customer service by addressing inquiries, scheduling appointments, and following up on service requests.
•Inventory Management: Monitor inventory levels of HVAC parts and equipment, placing orders as necessary.
•Data Entry s Documentation: Maintain accurate records of service requests, work orders, and customer interactions.
•Billing s Invoicing: Assist with billing processes, ensuring that invoices are generated and payments are processed promptly.
•Collaboration: Work closely with field technicians, the management team, and other office staff to ensure seamless service delivery.
Benefits:
•401(k) with 401(k) matching
•Dental and Vision insurance
•Health insurance
•Paid time off
•401k Retirement plan
•Paid vacations and Holidays
Requirements
•Proven experience in office administration, customer service, or dispatching, preferably in an HVAC or similar service industry.
•Excellent organizational and multitasking skills.
•Strong communication and interpersonal skills.
•Ability to work under pressure and manage time effectively.
•Basic knowledge of HVAC systems is a plus but not required.
•Proficiency in Service Titan, Microsoft Office Suite and experience with dispatching software.
Salary Description
$18-30/hr